F Lewis
Out of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with. Buying a house was a breeze compared to dealing with these muppets.
JP were well aware of the urgency with which we needed to find a new place, and pressured us to offer a higher rent and move in earlier than we needed. Then, just after we signed our tenancy agreement and before we moved in, the living room ceiling fell through. Due to the mess and ongoing building works, we were unable to move in, yet JP refused to refund us the full amount of rent covering this period. Once the flat was finally habitable, despite the tenancy agreement stating the flat would be professionally cleaned, the place was disgusting. We spent hours cleaning plaster from the living room and disinfecting the bathroom where the builders had not bothered cleaning up after themselves.
We then discovered that the boiler was broken. This took several months to get fixed. On New Year’s Day, the boiler broke alltogether. We rang the ‘emergency’ helpline, and Suzan Salih suggested we go without hot water over the new year period, when the weather was freezing cold. It took a lot of arguing for them to finally agree to send an engineer over. I managed to get in contact with the previous tenants and found out that the boiler had also been broken during their tenancy! JP refused to get this fixed during their stay and then lied to us and pretended the flat was fine so that they could take our money. In total it took SIX MONTHS for them to fix the boiler!
Before we moved in, we asked for a new bed. The one provided was only big enough for a small child, not two adults. Furthermore, the mattress was in fact a lump of foam, with no legally required fire safety label. James Smith set his precedent of spending his time giving excuses rather than doing any actual work. After a lot of arguing, they finally removed the bed. We decided to buy our own bed, and James Smith had the audacity to ask if we could leave it for the landlord for free at the end of the tenancy; there was not even the offer of any money, despite us paying sky-high rent. At the end of the tenancy, they clearly realised they had caused themselves issues as there would be no bed for the new tenants. We watched in disbelief as they lied to prospective tenants that OUR bed would be provided, and were happy to take the new tenants’ deposit before asking us who actually owned the bed.
These are just a few examples of the inability of JP to effectively manage a property; the list goes on. We did not have one conversation with JP which proved that they were anything other than money-grabbing, lazy and incompetent.
Despite all of these incidents, JP then had the cheek to increase our rent during a cost-of-living crisis! We were trying to find a place of our own and they took advantage of this, knowing it would be impossible for us to find a short-term rental. We paid more rent but saw no return, with no maintenance ever carried out on the flat.
At the end of our tenancy, the icing on the cake was having to raise a dispute with DPS to get our deposit back.
Please avoid these cowboys. They do not care about tenants and only exist to steal your money.... Read more
Tenant
26th May 2023 (1 year ago)
M Østergaard
I have been very impressed with William Yates!... Read more
9th Jul 2019 (5 years ago)
J Harriss
I have dealt with Ewelina over the last few years during a couple of renewal processes.
Consistently she has proven to be friendly, personable and highly professional. She really is a pleasure to deal with, and has made the process as smooth and efficient as it could be.
Highly recommended and a credit to James Pendleton!... Read more
Tenant
6th Feb 2019 (5 years ago)
N O
The team at James Pendleton have been remarkable over the last couple of months in dealing with the letting and management of a property of ours. Hana (Accounts) has always been extremely helpful, very knowledgeable and also very attentive to every little detail, which in this industry is very desirable.... Read more
Landlord
30th Dec 2018 (6 years ago)
C Elphinstone
Bradley has been a super help - great communication and diligently follows up on all stages of the sales process.... Read more
8th Mar 2018 (6 years ago)
O Cheesewright
I had a great experience with James Pendleton. Josh quickly found a flat that matched all my requirements, and the whole process was very efficient as Josh was always available to answer my questions and provide advice throughout.... Read more
Tenant
3rd Mar 2018 (6 years ago)
P Deng
I switched to James Pendleton after my first estate agent failed to secure any offers for my flat after a large number of viewings. After a number of weeks, it was clear that the Manager (Daniel Gilligan) had a very strong understanding of digital marketing, in particular click through rates and ways of increasing the visibility of my property on Rightmove. The team has been incredibly professional, responsive and ethical in their approach and Josh Harden has been very helpful.... Read more
Seller
16th Feb 2018 (6 years ago)
M Carmichael
Josh gave us excellent service from beginning to end of our property search and was always on hand to answer any queries. Thank you.... Read more
31st Jan 2018 (6 years ago)
K Glasser
I have had such great experience with James Pendleton - always helpful and very professional. Josh Harden was brilliant and helped me find the perfect home. Very impressed!!!... Read more
6th Dec 2017 (7 years ago)
A Bonham
We first met Daniel and Bradley back in June when we were searching for a property in Clapham, they have both been great throughout the process and the office continues to provide a first class service post purchase .... keep up the great work !!!... Read more
Buyer
27th Nov 2017 (7 years ago)
S mudombo
Bradley Scoble was fantastic from the onset listening to my requirements and limiting viewings to places that matched those requirements. Made an offer on one viewed on first batch of viewings and despite dealing with a complex sale, Bradley remained calm and professional through to completion. Angel Service has been great as well. Would highly recommend!!... Read more
Buyer
16th Nov 2017 (7 years ago)
K C
Recently sold my apartment through James Pendleton and it was fairly straight forward. Daniel was really helpful and was available to answer questions and guided the whole process through. Would definitely recommend and use James Pendleton again.... Read more
Seller
14th Nov 2017 (7 years ago)
A Reda
Bradley Scoble was exceptionally helpful throughout the buying process, coordinating (and occasionally compensating for) our solicitors, mortgage broker, etc. He answered or helped answer almost all of our queries around the process and timeline, and was a super helpful 'ally' for confused first time buyers. Highly recommended!... Read more
Buyer
14th Nov 2017 (7 years ago)
P Turner
Since buying our flat through the office I have used their Angel Service over the past five years and my contact Zara has been fantastic, helpful and timely in recommending contractors to come round to look at any problems whether electrical, plumbing or general upkeep. It's been great knowing we have this convenient service available to us.... Read more
Buyer
13th Nov 2017 (7 years ago)
J Bridgens
Dan Gillligan has been an excellent agent for me over the last 10 months. In challenging market conditions he has always been very pragmatic and energetic eventually helping me find and quickly secure a great property at the right price. Highly recommend.... Read more
Buyer
30th Oct 2017 (7 years ago)
A BODIE
I have been very impressed with Daniel and Marie , their approach from start to finish has been professional, proactive and pragmatic . The service between the 2 offices was seamless and they both handled the closing stages really well.... Read more
7th Oct 2017 (7 years ago)
S Smith
Bradley was great from start to finish - many moving parts and people to corral but he was always available and pushed everyone to get to exchange! Much appreciated - Sam & Hannah... Read more
28th Sep 2017 (7 years ago)
J Nicolaou
Excellent quality of service and professionalism exhibited by Brad Scoble. Well done all others involved.... Read more
22nd Sep 2017 (7 years ago)
A Arold
I have been very impressed with Bradley Scoble throughout the sales process. His patience, good humour and quiet determination have helped drive the sale through, all the time ensuring we were constantly kept up to date.... Read more
Seller
12th Sep 2017 (7 years ago)
P Chua
Bradley Scoble have been very responsive and meticulous in the handling of my property sale. He is on top of things and moves things along on a timely fashion. He is persuasive and able to get broker agreement in contentious situations. Thank you Brad.... Read more
Seller
8th Sep 2017 (7 years ago)
T Derry
James Pendleton were very professional throughout my buying process, sticking to my requirements, never missing an appt and always turning up on time to viewings. Daniel was particularly efficient in the final stages of exchange, keeping all parties informed and ensuring everything ran to what was a tight timetable.... Read more
Buyer
7th Jul 2017 (7 years ago)
A Harley
Daniel was extremely efficient and helpful throughout our buying process. Although the process took a little while, he made sure that everything was done as quickly as possible and was always happy to show us around the property and answer any questions, however irrelevant !!... Read more
Buyer
16th May 2017 (7 years ago)
A Brown
From start to finish, James Pendleton Estate Agency has been totally professional - courteous, attentive, and most of all pro-active. I initially got 3 Estate Agents round to value the property and was instantly displeased with 2 of them for their sloppy unprofessional manner - not a good first impression for myself or any potential buyers. James Pendleton shone out from the start and they haven't disappointed. Courtney Rawlings has been excellent so thank you for all your hard work!... Read more
Seller
31st Mar 2017 (7 years ago)
K Zibari
Realistic and honest people and these two are major traits, considering that we are talking about estate agents! I would definitely recommend them. Paul Hurrell is especially professional and approachable.... Read more
27th Dec 2016 (8 years ago)