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Jones & Chapman Logo

Jones & Chapman Estate Agents

4.4
Average 4.4/5 Stars
759 reviews
  • Branches 10
  • Properties for sale 477
  • Average time to sale 18 weeks
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About Jones & Chapman

Jones & Chapman have 10 branches and they mainly list properties in L18, CH63, CH62, CH49, CH47, CH66, CH46 and CH64. Over the last six months, they've listed 477 properties, with an average time to sale of 18 weeks.

Jones & Chapman fees

Estate Agent fees vary depending on the area and the level of service offered. In the areas Jones & Chapman operate, the average fee is 1.16%.

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Latest reviews for Jones & Chapman

Anonymous Homeseller
1
1/5 Stars
Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.... Read more
18th Mar 2024 (11 days ago)
G Reyes
1
1/5 Stars
I wish I could rate you -0000. No experience with urban properties. Review: My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations. Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency or effort from their end. It seemed as though they were indifferent to the timely resolution of the transaction, showing little regard for customer expectations or satisfaction. Moreover, their recommendation of a solicitor based in Newcastle (Mark Swatts Morse LLP), a considerable distance from Liverpool, was baffling and impractical. This firm proved to be unresponsive and negligent, failing to address queries or emails promptly. It was perplexing why they would suggest a solicitor so far away when Liverpool boasts an abundance of reputable legal professionals. To compound matters, the potential buyer they identified for my property was directed towards PM Property Lawyers in Sheffield, where honest reviews consistently rate them with 1-star. This choice of solicitor proved to be a nightmare, exhibiting incompetence, chaos, and disorganization throughout the process. On the 28th of February last year, we were tantalizingly close to sealing the sale with their agreement and consent. However, they inexplicably sent an email with more questions the day before at 5:30 pm, seemingly to ensure that they could avoid answering emails or phone calls after working hours. This tactic only served to prolong the sale unnecessarily and created immense frustration. The most bewildering aspect of this ordeal was the apparent lack of foresight displayed by Jones & Chapman's purported property management experts. Despite their supposed expertise, they failed to anticipate the eventual outcome, leaving me with substantial losses amounting to nearly £50,000. The toll of this experience extended beyond financial implications, impacting my mental well-being profoundly. The incessant delays, incompetence, and financial uncertainty exacerbated my anxiety and left me burdened with overwhelming worries. It's disheartening to see how such negligence and incompetence can have such a detrimental effect on one's mental health. Overall, my experience with Jones & Chapman's Allerton branch was marred by incompetence, negligence, and a glaring disregard for customer welfare. I would strongly caution against entrusting them with any property transactions, as their actions have proven to be detrimental and financially devastating, with significant repercussions on mental well-being. I would like to highlight that from day 1 the customer service was so impersonal and shambolic.... Read more
13th Mar 2024 (16 days ago)
N Clutton
5
5/5 Stars
Rebecca Brown was amazing with the recent re-mortgage of my house. Becky was amazing through the whole thing, helped me every step of the way, was always on hand for any questions or worries I had and I am so grateful for everything she did for me and to get me my great mortgage deal! So thankful, you truly are the best Becky! Xxxx... Read more
9th Mar 2024 (20 days ago)
D burgess
5
5/5 Stars
Talked me through every step of the process and were more than happy to answer any questions I had.... Read more
9th Mar 2024 (20 days ago)
C Sego
5
5/5 Stars
I have used this office, before and after the new look and management, and what i will say is, they are already making BIG changes, the look, the staff, the atmosphere, even the way they are dealing with us (the public) is so professional...I am amazed, i have used other Jones and Chapman offices too and have been impressed by them also. Sue, Libby, Nick, Alice & Claire have been fantastic, even though when ever i go into the shop they are very busy, they are always smiling, laughing and happy to help. The Lettings team are also fantastic, even though i chose not to go down that route, Abi was amazing and should i LET in the future she will be my first call. I will recommend them to every one i know, and as promised next time i pass, I will bring you all some cakes....Thanks again for all your help :)... Read more
7th Mar 2024 (22 days ago)
L Idris
5
5/5 Stars
Excellent service when buying my home. Anthoulla in particular was incredible! She was the most efficient, helpful and lovely person who updated me with every single stage, chased up everything that was outstanding and was an actual life saver at times when I felt overwhelmed my the process. Thank you so much!... Read more
2nd Mar 2024 (27 days ago)

All 10 Jones & Chapman branches

Jones & Chapman - Allerton Logo

Jones & Chapman - Allerton

38 Allerton Road, Mossley Hill, L18 1LN
4.0
Average 4/5 Stars
Anonymous Homeseller
1
1/5 Stars
Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.... Read more
18th Mar 2024 (11 days ago)
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  • Average sale time
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Jones & Chapman - Bebington Logo

Jones & Chapman - Bebington

4 Church Road, CH63 7PH
3.5
Average 3.5/5 Stars
Anonymous Homeseller
2
2/5 Stars
Not impressed by the service. There was a total lack of communication from start to finish . House was sold at a very low price. Disappointed to say the least. ... Read more
2nd Mar 2023 (1 year ago)
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Jones & Chapman - Bromborough Logo

Jones & Chapman - Bromborough

29 Allport Lane Precinct, CH62 7HH
4.7
Average 4.7/5 Stars
E Thomas
5
5/5 Stars
I have never dealt with a more lovely and efficient team of people than at this branch. You can’t fault their amazing customer service and the fact that they are lovely people to communicate with helps enormously while buying a house (which can be very stressful)! You can tell this Team are truly that, working together to make Customers lives easier. I haven’t found the right house yet, but I know I’m in good hands. Thank you Alice, Ben, Simon and Ellie for being brilliant, you really are a credit to your Company!... Read more
10th Nov 2023 (20 weeks ago)
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Jones & Chapman - Greasby Logo

Jones & Chapman - Greasby

142 Greasby Road, Greasby, CH49 3NQ
5.0
Average 5/5 Stars
G derby
5
5/5 Stars
Nick Cabo was our mortgage advisor. We weren’t totally sure what to expect as we’d been with Hugo Kelly since the very start but Nick was absolutely spot on. When it came time for our mortgage renewal Nick went over absolutely every detail with us. It was clear to see he wanted us to get the best deal possible that suited our circumstances. Something we were very grateful considering the cost of living crisis. He held off putting our application through with Santander to ensure we got the best interest rate. He is a credit to Jones and Chapman!... Read more
19th Feb 2024 (6 weeks ago)
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Jones & Chapman - Hoylake Logo

Jones & Chapman - Hoylake

34 Market Street, Hoylake, CH47 2AF
4.9
Average 4.9/5 Stars
J Tilsley
5
5/5 Stars
Sold our flat in 5 days.Great service. Took beautiful photos of the interior. Love the gift box .Thank you all.... Read more
27th Sep 2023 (6 mo. ago)
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Jones & Chapman - Little Sutton Logo

Jones & Chapman - Little Sutton

349 Chester Road, Little Sutton, CH66 3RG
4.1
Average 4.1/5 Stars
S Jones
5
5/5 Stars
Fantastic service from Steve, Will, Kate & the team at the Little Sutton office. Contacted them to value and sell my property. Fast and efficient from valuation to market and organised both photography and EPC assessment. The team ptovided regular updates and quick response to any queries I had. Secured not only 4 viewings within the first few days of the property being up but handled all viewings and agreed an offer above asking price by the following week. Thanks again to the team and would thoroughly recommend.... Read more
6th Oct 2023 (25 weeks ago)
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