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  1. Home
  2. JSM Property - Bury St Edmunds Sales
JSM Property - Bury St Edmunds Sales Logo

JSM Property - Bury St Edmunds Sales

Closes at 4:00pm
Kings Mews, IP33 3AE
JSM Property - Bury St Edmunds Sales hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. JSM Property - Bury St Edmunds Sales does have 269 reviews, with an average score of 4.6/5 If you're looking to sell in Bury St Edmunds, you may want to choose an agent with more experience. Covering this area are other estate agents, such as haart - Bury St Edmunds and Jackson-Stops - Bury St. Edmunds. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

JSM Property - Bury St Edmunds Sales Reviews (269)

Have you used this agent?
  1. 87% 5/5 Stars
    87%
  2. 3% 4/5 Stars
    3%
  3. 1% 3/5 Stars
    1%
  4. 1% 2/5 Stars
    1%
  5. 8% 1/5 Stars
    8%
All (269)
Seller (0)
Buyer (9)
Landlord (35)
Tenant (92)
General (133)

F Mascarinas

5/5 Stars
Team was very helpfull and professional, from the start of my tenancy and onwards. In particular James was accessible and very responsive to queries. Overall i have a great experience with Leaders and i highly reccomend them.... Read more
Tenant
25th Oct 2024 (15 weeks ago)

D Masuka

5/5 Stars
I had a excellent experience working with your staff. Staff was very professional, friendly and incredibly helpfull throughput the entire process of securing accommodation. They kept us informed thought out and respond to call and emails.... Read more
4th Oct 2024 (18 weeks ago)

B Akhter

5/5 Stars
Great experience with Hannah and Rachel. Keep up the good work guys!... Read more
3rd Oct 2024 (18 weeks ago)

R suri

5/5 Stars
House moving is always stressful but Big thanks to James and Hannah for make all things easier... Read more
3rd Oct 2024 (18 weeks ago)

F cooper

4/5 Stars
Helpful, good knowledge, any issues we had were sorted within a gd time. Certainly be staying with Leaders but we've found our forever family home.... Read more
Landlord
3rd Oct 2024 (18 weeks ago)

C Curran

5/5 Stars
Brilliant service, the house was handed over to us in immaculate condition, staff very helpful, especially James. Overall very pleased with the handover process.... Read more
13th Jun 2024 (7 mo. ago)

B Broome

1/5 Stars
I’m going to keep this short and sweet. AF families, this review is for you specifically. We just got our security deposit after a three months after having to involve TDS from across the world. 1. Document everything. Check in reports are not enough for Leaders. If there is an issue with the house after move in- report it even if it is already documented on the check in report because they will try to claim you never reported it and hold you liable. For example, there was an appliance documented as broken on the check in report and they tried to charge us £1900 to replace it even though we were never able to use it. Their reason being that WE individually never reported it as broken. 2. If you need to have maintenance done, document. Document. Document. Do not accept a phone call answer without sending a follow up email. They will give you the run around for weeks waiting to have something fixed and in the end, claim that you never reported it. We even had an agent try to claim it was our fault something didn’t get fixed because we didn’t follow up with them and remind them to send someone out after they said they would. 3. Do not be too nice. Leaders agents are not your friends. They are not there for you, they are there for the Landlord. The Landlord is paying them for their service and they will do whatever they need to do to get their paycheck. That means if you need something fixed, report it. Do not be concerned about bothering them too much or asking too often or sending too many follow up emails. We made the mistake of being nice and trying to compromise by paying a few hundred bucks towards some repairs and they came back asking for MORE than the deposit. 4. They cannot force you to pay more than the deposit. In the end, they may say that you owe more, they cannot hold you to that and if they try, you need to file a dispute with TDS. They will try and talk you out of going to TDS because TDS had a reputation for taking the tenets side. Remember that they are there for the landlord and they will do whatever must be done to keep the landlords business.... Read more
Tenant
9th May 2024 (8 mo. ago)

W Dogs

5/5 Stars
The service from the whole Leaders Letting team was absolutely fantastic. We had to arrange the letting while organising an international move, which is stressful enough, but the company went beyond what we would have hoped to make the process as easy and painless as possible. We only have fantastic things to say about this company! Alec, Karin and Luzi... Read more
Landlord
6th May 2024 (9 mo. ago)

C Minoza

5/5 Stars
A massive thank you to Hannah for assisting me with paperworks. She’s patient with answering all my questions and she’s quick to reply. Very helpful and she assisted me with everything excellently. To Tom, I also owe him a lot cause if he hadn’t called me and secured the place right away for me, I wouldn’t be able to secure the tenancy. He’s also patient to wait for my answer if I want to rent the place or not. I’m just really thankful from the bottom of my heart. Thanks also to Lauren for her excellent assistance. She’s a superstar cause I was with her and worked with her with my previous tenancy under Leaders. I’ll be working with her throughout the tenancy and I know I’m in good hands. Thanks team for the great work!... Read more
Tenant
29th Apr 2024 (9 mo. ago)

A Jude

5/5 Stars
Leader have been on top among others estate agency. One of the staff Tom at Bury St. Edmond Branch has also been a professional staff. He is a problem solver, patient and highly respectfully. Halleluyah.... Read more
9th Apr 2024 (9 mo. ago)

W Powell

5/5 Stars
James Wilson-Pretty was amazing at helping us moving into our home in Bury! He was able to communicate through email when we were still living in the states and responded quickly which I loved! Great person overall!... Read more
Buyer
7th Apr 2024 (10 mo. ago)

D Parkington

5/5 Stars
James was very helpful, made everything quick and easy for me. Would highly recommend Leaders.... Read more
19th Mar 2024 (10 mo. ago)

P Sithole

5/5 Stars
Moving house has never been this smooth and easy. James, Tom and Hannah made us feel at home before we even had the keys. And after sales service is top notch, the whole team is always to assist timeously. Keep it up guys!... Read more
14th Mar 2024 (10 mo. ago)

A Liton

5/5 Stars
Very good... Read more
12th Mar 2024 (10 mo. ago)

S Lincoln

2/5 Stars
We contacted Leaders to do a rental appraisal for us and was dealt in a very friendly but professional manner by Cat Goodwin. She talked us through the process initially on the phone, then in further detail in person at the property. Sadly once issues with the tenant became apparent Leaders did not want to know, which left me with a filthy dirty property with a broken shower, fridge and large black stains on the carpet along with several established bushes and plants dug up from the garden, nine of which the tenant was held accountable for.... Read more
Landlord
12th Mar 2024 (10 mo. ago)

J Jose

5/5 Stars
Hi all We are really hard to find a house in bury. In that time one of my friend said about Leaders Lettings agency. Its was one of the wonderful moments and the way of dealings and treating the customers in a unforgettable way. They are with us in each step of the moving. We are real appreciate their service... Read more
22nd Feb 2024 (11 mo. ago)

V Krishna

4/5 Stars
Thank You James for helping me for the whole process of moving to the new home. You are very helpful and responsive whenever i needed. Also thank you Hannah, Lauren for your help. I will contact u guys again if i need any more help in the future... Read more
22nd Feb 2024 (11 mo. ago)

A Dsilva

5/5 Stars
highly recommend James has been my go to the hole time but everybody has gone above and beyond for me and made it super smooth. thanks Everybody... Read more
16th Feb 2024 (11 mo. ago)

M ch

2/5 Stars
They didn’t pick call even!!... Read more
6th Jan 2024 (1 year ago)

L Knapp-Tabbernor

5/5 Stars
James was extremely helpful, knowledgeable confident such a lovely person to speak to and a credit to Leaders and their clients. Good luck James in your career.... Read more
21st Nov 2023 (1 year ago)

S Betts

5/5 Stars
Leaders have been great. Very straightforward to deal with and make a real effort to make the process as easy as possible. Tom, Hannah, and Steven have all been particularly responsive and helpful!... Read more
25th Sep 2023 (1 year ago)

C Iverson

4/5 Stars
Dealt with all concern’s and problems fast and so politely would 100% recommend using them. Thanks a lot to Steven Lowe!... Read more
11th Aug 2023 (1 year ago)

K Sims

5/5 Stars
Throughout the whole process of moving (from the pre discussion prior to application all the way through to collecting keys), Hannah, James and especially Tom have been amazing! I’ve had all the information I’ve required and any questions I have had have been answered accordingly. Tom has, and continues to be professional, compassionate and easy to talk to! So far, I highly recommend leaders :-)... Read more
7th Aug 2023 (1 year ago)

N Dryja

1/5 Stars
Horrible service, We got email informing us about raise in rent, (which is understandable) the date stated in email is September so we amend our direct debit to agree sum from September. In July we receive a text from Leaders collection office that we are behind with rent pay!!!. According to Leaders collection office we should be paying raised amount since June. "aGENT" need to communicate with Collection office better. Now my credit score will be affected because I got misinformed by one of you "aGENTS"... Read more
Tenant
31st Jul 2023 (1 year ago)

M Muslim

5/5 Stars
I’m one of current tenants in a flat I have rented in Bury St Edmunds town centre. I found the apartment through Leaders company and the process was very smooth. They are easily approachable and always happy to give a help if needed.... Read more
Tenant
5th Jul 2023 (1 year ago)

S Potter

5/5 Stars
I would just like to say a big thank you to Hannah, James and Tom for being such a help over the past few weeks or so. I would especially like to say a huge thank you to Hannah for being a massive help over the past few days with my application! She has been so kind and so helpful and is great at her job!!... Read more
7th Jun 2023 (1 year ago)

E O

4/5 Stars
Good... Read more
4th Jun 2023 (1 year ago)

F Weaver

5/5 Stars
Very good to work with and the move was very smooth, even got a little moving in care package gift aswell!... Read more
31st May 2023 (1 year ago)

S Nixon

5/5 Stars
Tom, Hannah and James were helpful and professional from start to finish. The service was 10/10. Thank you for my moving in hamper box :)... Read more
31st May 2023 (1 year ago)

A Brain

5/5 Stars
Chose Leaders for my first move into an HMO. Hannah, James, and Tom were absolutely brilliant in helping me through the process and made the whole thing a very nice experience. Really easy to talk to and friendly as can be. Highly recommended! I'll be back when I need to move again! Cheers guys!... Read more
Tenant
31st May 2023 (1 year ago)

M Abbott

5/5 Stars
Fantastic work from the team who handled my move - James, Hannah and Tom. Fast and efficient service, very attentive. Would highly recommend!... Read more
31st May 2023 (1 year ago)

M Thornsby

1/5 Stars
Wish I could do a Zero rating for Leaders as a landlord paying a small fortune for their top service we have had nothing much in return, communication is “steam driven” the phone is nearly never answered to “opt3” landlords incoming, at the end our our tenancy over a month later still no monies refunded for damage or cleaning, if your thinking of using this service, take my advice & go elsewhere.... Read more
Landlord
30th May 2023 (1 year ago)

G Ben

1/5 Stars
APPALLING SERVICE Leaders Bury St Edmunds I have been renting through leaders for few months now. Because their service has always been great I told myself you know what why not upscale through them. How wrong was I. It is very concerning that even though they have had 2 weeks to sort out the house It was handed over to me in a complete mess. I’m even wondering how they could allow themselves to hand over a place like this. Don’t they have respect for me as a tenant who has never missed out on any payments? - There are broken glasses in the garden.The agency was well aware that I have a Toddler however did not do much to tidy up the area. This is a very serious oversight that could have led to serious injuries and major problems if my daughter happened to step on or swallow those. - The shed is left in an unspeakable condition, Shouldn't this have been emptied out and cleaned? - The grass overgrown and very dirty, Are we expected to live like this? - The property not clean and tidy, the bin not emptied or - Paint is cracking how could this acceptable? When I asked about this one I got told that painting is part of decor. I wonder if I should paint my old house before handing over my keys. Or should I empty my garage, do I even need to tidy up anything? Response to my concerns where quick but the property manager does not know when these will be sorted out. HOW ON EARTH IS THIS ACCEPTABLE. Here I am getting worked up and waiting on my old property report to see what they would pick on and possibly have a major fall out. I have been nothing but a good tenant never missed a payment once And never had issues during their property inspections how could this be ignored when moving me to a new property.... Read more
Tenant
23rd May 2023 (1 year ago)

Cia

1/5 Stars
Disorganised and poor communication from start to finish. Leaders said we were accepted on a property for rent, we then heard nothing for a few days to find out just under a week later that the landlord had changed his mind. Then accepted again. The terms were we have to pay 12 months up front and do the No Deposit Option - which just appears to be a scam - £56 a month for a couple of 5%-10% vouchers. First inspection (attempt) - given a time and date and they didn’t show all day. Waited all day with no communication whatsoever. 2nd inspection (attempt) was cancelled as no staff were available. 3rd inspection (attempt) I was unwell and emailed 3 days prior to give notice that the inspection could not go ahead (24 hours notice is required), no reply and they turned up anyway. The report a problem website is a joke, often had no response or had to wait months for things to be fixed. When it came to the end of tenancy I received a phone call from Leaders asking when I would be available for viewings to take place. I gave them a date and they said they would call or email with times and confirmation. I then heard nothing. The date came around and there they were knocking at the door. I told the member of staff this and he became very defensive and said he did confirm this although he did no such thing. I received a phone call shortly after from another branch member apologising which I did appreciate. Lastly leading up to moving out we did not hear a thing from leaders. No instructions so we just left and put the keys through the door. They then tried to charge us £83 for curtain cleaning when we did not use the curtains and another charge of £141 for four broken freezer draws although I cleaned them myself and I know that only one was broken. We have rented with two other letting agents in the past with no problems or end of tenancy charges. Will never use this company again.... Read more
Tenant
10th May 2023 (1 year ago)

R Bowyer

5/5 Stars
Hannah has been of fantastic help in moving to Bury St Edmunds. Thank you to Tom for the excellent tour of the property... Read more
29th Mar 2023 (1 year ago)

D Lee

5/5 Stars
Big thanks to Hannah and Tom for helping me finding a very nice place to move in. They are very professional and helpful during the whole process. I can't wait to move into the new house. 5 stars from me definitely!... Read more
Tenant
29th Mar 2023 (1 year ago)

V Leitão

5/5 Stars
We had to look for a good house that would accept pets, and had a marvelous experience. Everything was smooth and without any problems and we got the keys to our new home quite fast. No issues whatsoever, quite the opposite, and a very good experience. A shout-out to Hannah for getting everything rolling and keeping us up to date all the time... Read more
Tenant
29th Mar 2023 (1 year ago)

Bandersnatch89

5/5 Stars
Tom was knowledgeable and friendly, made me feel valued, and, overall was a delight to deal with. Although I didn't proceed with the property in the end, he has left a lasting impression and I would be very pleased to deal with him again... Read more
28th Mar 2023 (1 year ago)

E Broad

5/5 Stars
Hannah, Tom and James have been so helpful with my move. Everything was very quick and easy, such a friendly service all round.... Read more
24th Mar 2023 (1 year ago)

M Matthews

5/5 Stars
Am very grateful to Hannah and James for going the extra mile to help me in regards to our move. Thankyou... Read more
17th Mar 2023 (1 year ago)

P Dacasin

5/5 Stars
James was very good and knew a lot of information. We feel very well looked after!... Read more
16th Mar 2023 (1 year ago)

R Jakes

5/5 Stars
One of the best estate agents around, helped all through the process, helping it go smoothly and answering any questions and queries. Would recommend highly!... Read more
15th Mar 2023 (1 year ago)

A R

5/5 Stars
Excellent and responsive customer service.... Read more
8th Mar 2023 (1 year ago)

C Wordsworth-sewell

2/5 Stars
Poor level of communication. Moving into the property went smoothly. Tom was fantastic when viewing the property making the process easy and kept us up to date with everything. However, moving out of the property was anything but smooth, as Charlie wouldn't call or email unless prompted to do so. After returning the keys all level of communication and etiquette quickly stopped. We had to chase up to find out when an inspection would take place so our deposit could be released. After a week pasted we called again having to ask leaders to process our deposit. We were informed a 3-5 working day wait to receive the deposit. Sadly after 7 working days still nothing. No money. No emails. No calls. My overall experience has shown they are lovely when trying to get you into one of their properties but things take a quick turn once you move out.... Read more
Tenant
6th Mar 2023 (1 year ago)

L Martin

5/5 Stars
Brilliant service from first contact, I am relocating from overseas and I have been really impressed with the professionalism and approachable attitude from Hannah and James. Would totally recommend... Read more
3rd Mar 2023 (1 year ago)

A Adeniran

5/5 Stars
Very quick and smooth move with the team. Always helpful and kept me updated.... Read more
16th Feb 2023 (1 year ago)

J Lloyd

5/5 Stars
I had a very smooth moving process with their team helping me with any questions I had along the way.... Read more
16th Feb 2023 (1 year ago)

J Ursell

5/5 Stars
Very helpful and friendly.... Read more
11th Feb 2023 (1 year ago)

W Andre-Lukas

5/5 Stars
Our move with Leaders went smoothly and was well handled by Tom Brame & Andrew Marsh both of these lads are a credit to the company for their professional manner in which they conducted themselves & constantly kept in touch with us...we highly recommend their services and Thank them for their Good work.. 5 stars from us ..Job Well done Lads... Read more
25th Jan 2023 (2 years ago)

J Sears

1/5 Stars
Not sure where to start. My 58 year old mother has dementia, so had to pay a year's rent upfront. After continuously asking to check the property was safe, we were assured that work was carried out and it was ready to move in. Move in day, we get the key to the front door. When they assured us that it was ready, we didn't realise that we needed to check if this meant ready for a human being! Mould throughout, No bins, no working oven, no working shower or bath, back door doesn't open, carpets full of hair and smells of urine, carpets loose on stairs, first step double the height of standard step, walls caped in grease, fireplace not safe, soot stains throughout, broken flooring in master bedroom, light fittings faulty, boiler faulty, kitchen sink leaking so they placed a bowl in the saturated cupboard, rising damp throughout, all in all absolutely vile. Weeks of chasing "property manager" Charlie, and empty promises, the final straw was when their own maintenance company advised that the property wasn't safe for human occupation. Tenancy was cut short by ten months. Whilst all of my mothers possessions were still in the house, they decided to show people around to re let the property, without notifying any of us. They then have the audacity to get contractors in to do some work, whilst withholding the best part of ten thousand pounds from our mum! It's OK though, because they need to ask the landlords permission if she can have the deposit back! Leaders have taken advantage of a vulnerable person. This service has been disgusting beyond words. We won't be letting this one go.... Read more
Tenant
9th Nov 2022 (2 years ago)

R truth

1/5 Stars
MISLEADERS. This company is an absolute shambles, they're very unprofessional, they never pay out on time, they're very unorganised, they take extortionate amount of fees from the tenants deposits from the end of tenancy clean cost, responses are very few and far between, they're very deceitful, snake oil salesmen in my honest opinion, you get different stories and versions of accounts, Slinging out false allegations like there's no tomorrow. "leaders".. The company's name couldn't be further from the truth. I'd reccomend using another letting agency if you don't want any grief. Everything I've written is truthful and I can back up what I say to be true irrefutably. freedom of speech is a human right. I've shared my experience that I've had with the company. I share this because i don't want others to be treated the same way as its unacceptable on all accounts, insurance scammers also. Avoid.... Read more
Tenant
8th Aug 2022 (2 years ago)

Chunker

1/5 Stars
Tom was just rude on the phone, sounds like he clearly didn’t want to be there. Sounds bored and is frankly pretty blunt, it’s like talking to a door. Was interested in the property, but if the agents are going to be like that, sounds just as bad as my current property managers… you’d assume someone that works face to face or over the phones would have decent people skills. Can’t speak of any of his colleagues.... Read more
14th Jul 2022 (2 years ago)

G Gordon

1/5 Stars
My family and I are moving to Bury from out of town and we came across a Leaders property that was a bit further away from the town centre than we would have liked but it was pet friendly which is virtually impossible to come by and the area came recommended by friends so we thought if the property was right for us, we could overlook the distance. In the viewing I wasn’t really too keen on the property as it was a bit smaller than I hoped and we decided it was not enough to overlook the distance from town. I told my agent Tom this and he had been so very very nice in the viewing so I thought he would understand our predicament. To my surprise I was told to look at a map next time to avoid wasting their time with future viewings. There will be no other viewings because I will absolutely not be looking into any more of your properties if that is your attitude. I would have been happy to stay on the books for another property to come along since Tom had said we looked like great tenants (and actually we are) but we will just continue our search elsewhere.... Read more
23rd Jun 2022 (2 years ago)

R Adams

5/5 Stars
Ben, Tom and Cat are professional, friendly and helpful. Very responsive at returning calls and emails, they helped take the stress out of renting!... Read more
Tenant
18th May 2022 (2 years ago)

B Drums

5/5 Stars
Really great agency. Great communication, also fast at replying and always happy to answer questions. Super organised and process is straightforward which makes it run so smoothly especially with all the various things to sort out when moving! Really friendly too!... Read more
17th May 2022 (2 years ago)

D Chong

1/5 Stars
Booked a viewing for a flat but no one turned up and turned out that the agent had gone on leave. The flat already had an application and I was not informed of this / told to not come for the viewing.... Read more
11th May 2022 (2 years ago)

K lee

1/5 Stars
Wear to start 0 stars solicitor and cab to be involved very poor... Read more
28th Apr 2022 (2 years ago)

D Murray

5/5 Stars
Letting Agents were very helpful. Highly recommended.... Read more
Landlord
27th Apr 2022 (2 years ago)

W MH

5/5 Stars
We set them a tricky task to find us a flat which we could have at very short notice in central Bury. Success, and all was sorted very smoothly and efficiently with good guidance and communication to us throughout. Definitely recommended.... Read more
Tenant
25th Apr 2022 (2 years ago)

C Donaldson

5/5 Stars
5.0 /5 Excellent customer service, very professional staff, polite and helpful, could not be better. Would highly recommend to anyone seeking a rental property to get in touch. Property Manager - Charlie Hutt couldn't be better - fast response to calls or queries, and fast solving of any problems or issues which may arise. Real 5***** first class service!!!... Read more
Tenant
1st Apr 2022 (2 years ago)

M Frew

5/5 Stars
An excellent service from beginning to end.... Read more
31st Mar 2022 (2 years ago)

J smith

5/5 Stars
Excellent friendly service, surprisingly quick and efficient considering these frantic times, thank you Tom and Leaders... Read more
21st Mar 2022 (2 years ago)

C Lowley

5/5 Stars
What a wonderful telephone experience I had today from the team here, they made very difficult issues sound simple, and time was not an issue. I would say these are by far the best letting agents I have come across. Thank you Cat and Tom for your assistance.... Read more
Landlord
7th Mar 2022 (2 years ago)

L pemberton

5/5 Stars
Brilliant management! We have started the process of letting out our home with Cat from Leaders. She’s lovely, professional and always super quick at returning our calls and e-mails. We would highly recommend them to manage your property, they go above and beyond!... Read more
Landlord
28th Feb 2022 (2 years ago)

T Tarot

5/5 Stars
Hello, my partner recently viewed windmill rise in Bury with an agent by the name of Ben. Ben was lovely and offered as much information as he could. He took the time to listen questions and concerns as well as explaining the application process. I would say he is a great addition to the Bury leaders team!... Read more
25th Feb 2022 (2 years ago)

C Donno

5/5 Stars
From the moment I made contact, to the day I picked up my keys both Cat and Tom have completely exceeded my expectations! They have made this whole process easy and as stress free as they possibly could and I could not be more great full for all the help they have given me! Thank for for making what was already an extremely hard year be so positive and stress free! I can’t thank you both enough!... Read more
Tenant
4th Feb 2022 (3 years ago)

A Figge

1/5 Stars
Worst letting agent ever!!... Read more
Tenant
24th Jan 2022 (3 years ago)

M Stratton

5/5 Stars
Hayley, Charlie, Lauren & the rest of the fantastic team thats not been mentioned. ???? ????????????????... Read more
21st Jan 2022 (3 years ago)

Bruce

5/5 Stars
I know that Charlie and Hayley look after many properties, but I always feel that they give me and my properties very personal service, I don't know how, but please don't stop!... Read more
Landlord
21st Jan 2022 (3 years ago)

J Guermonprez

5/5 Stars
100% happy with the service I received from Leaders. Most of my dealings were with Cat, who always stayed in touch to update me and reassured me when I had concerns. She was very professional but also very personable and friendly. Highly recommend Leaders.... Read more
17th Jan 2022 (3 years ago)

K Lambeth

5/5 Stars
Tom and Cat have been absolutely amazing throughout our search for a new home. We had an unexpected change of circumstances and they found us our ideal home, at the right price, within our short time frame. They've been helpful with every aspect of our move from the start, and are hands down the best estate agents we have used!... Read more
16th Dec 2021 (3 years ago)

I Melvin

5/5 Stars
A professional and efficient team. Felt like they took care of all the hard parts and made things as simple as possible. Tom and Cat kept us in the loop constantly and answered any questions we had as first time renters.... Read more
Tenant
14th Dec 2021 (3 years ago)

C Ginn

5/5 Stars
Really good service from Cat and Tom, would highly recommend.... Read more
2nd Dec 2021 (3 years ago)

J Faulkner

5/5 Stars
Leaders helped me find a great place with great new landlords! They made all the paperwork super easy from start to finish and were incredibly helpful with all my questions as someone who was new to the leasing process. 10/10... Read more
Tenant
27th Nov 2021 (3 years ago)

G pang

5/5 Stars
Contacted leaders bury st edmands branch to enquire about potentially letting out our property. Spoke to Hayley who was very professional throughout and gave us the advice that we needed to give us the confidence to let, will definitely be dealing with her in the future.... Read more
Landlord
9th Nov 2021 (3 years ago)

A Livingstone

5/5 Stars
Couldn’t of been more of a smooth & easy move thanks to Leaders! Cat was extremely helpful and professional, even despite being poorly. The team answered my queries and sorted any issues immediately. I’m very happy to be renting with them :)... Read more
Tenant
7th Nov 2021 (3 years ago)

J Balogh

5/5 Stars
Spent more than two years in a property managed by Leaders. Crew has been always helpful and responsive. 5* service, right-in-time. Highly recommended.... Read more
Tenant
24th Oct 2021 (3 years ago)

S Challis

5/5 Stars
Found the whole experience, quick and easy from start to finish. My Lettings Manager Cat Goodwin was precise and professional. I wouldn't hesitate in recommending them. Thanks... Read more
Landlord
30th Sep 2021 (3 years ago)

J Sims

5/5 Stars
Cat and the team have been more than helpful with my recent move. Quick and professional with their responses. Recommended.... Read more
30th Sep 2021 (3 years ago)

W Fitness

5/5 Stars
Cat at Leaders went above and beyond to secure us a rental property in challenging circumstances. I would certainly recommend Leaders specifically Cat, she cared about our individual situation and that was something we certainly valued.... Read more
Tenant
20th Sep 2021 (3 years ago)

E Bugg

5/5 Stars
leaders have been amazing throughout our move and with us every step of the way , thank you to Cat, Tom and all the team !... Read more
15th Sep 2021 (3 years ago)

L Omer

5/5 Stars
Very respectful and accommodating, made renting a home very easy. Big shoutout to Tom Brame, Cat Goodwin, and Melissa Christian for the dozens of quick email and phone replies they all gave to help me out and get me in my apartment as soon as possible!... Read more
Tenant
15th Sep 2021 (3 years ago)

M Hudy

5/5 Stars
Outstanding agency, we have been moving around UK and never came across such a great and easy to deal with agency. From the very beginning we could even rent the house without seeing it as it was lots of details and video all the informations about area and public places mobile signal etc you name it was there! Then all the process was extreamly quick, also prompt replays on any emails no time wasted. Thank you very much... Read more
Tenant
10th Sep 2021 (3 years ago)

C McGahey

1/5 Stars
My move-in process was very smooth. Some of the repairs were a little delayed during my tenancy, but nothing too stressful. Then the moving out happened. This is the second time I have rented using Leaders, although the first time was the Cambridge branch several years ago. This is also the second time that getting my deposit back has been a complete headache, still pending. The person assigned the manage my check out, Lauren Morley, seems to have no clue what she is doing. Not only were there delays to the check-out report being sent to the landlord, but Lauren has been contradictory with the current status throughout. Firstly I was told that there are unlikely to be any deductions as the check-out report doesn't seem to show any flags. Then I am told that they are booking cleaners in, one day before the new tenants are scheduled to move in. The landlord was holding off with suggested deductions until viewing the property, almost 3 weeks after the check-out report was completed, but now Leaders have gone against this and are booking in cleaners - without sending me a quote (apparently they are still waiting for a quote, but they have booked the cleaners, I am not sure how that works). The landlord is still not going to the property until the day the cleaners are scheduled to go in. All of this on top of the fact that I have been told on multiple occasions that the Lauren will get back to me by end of business only to have received no response, it's just unprofessional. I have understandably had enough of being fobbed off. The attitude of the person dealing with my check out has been childish. She slammed the phone down on me, shortly after she abruptly told me that she had been out of the office and couldn't respond (there was no OOO on her email, so I don't know why she would assume I would know). She also seems to be making up the rules as she goes - she had clearly spoken to the landlord about this because I received an email saying they would release half of my deposit while waiting for the cleaning quote to come in. This does not seem like standard practice to me, and not at all what I asked for. I have since gone back and requested that she sends me the quotation, releases the remaining deposit, then we will wait and see what the receipt of the cleaning says before I confirm that they can take it out of my deposit. Clearly completely inexperienced. I will never rent from Leaders again and I have already warned my friends to avoid at all costs. I have rented from many agencies and have never had this amount of issues. I have also always received 100% of my deposit back from other agencies. Note: the Cambridge branch tried to charge me for a missing lampshade that wasn't missing! Update: after chasing multiple times, Leaders have now told me that the cleaning quote is going to be £368. This is for a 2 bedroom flat, which was in fantastic condition. Don't go with these scammers ever.... Read more
Tenant
8th Sep 2021 (3 years ago)

Z Allen

5/5 Stars
Would 100% highly recommend Leaders they have been nothing but amazing moving me and my partner into our first new home. It all went so quickly and smoothing. In under 4 weeks we had signed all the documents and we we're moving in, and we couldn't be happier!! Thank you so much to, Tom, Andy and Cat, You have all been amazing and so helpful so thank you! :):):):):):):):):):):):)... Read more
Buyer
8th Sep 2021 (3 years ago)

S Hanys

5/5 Stars
Extremely helpful and professional service from Cat. Will definitely be returning in the future.... Read more
19th Aug 2021 (3 years ago)

W Reeve

5/5 Stars
Highly recommended, staff where totally brilliant from star to finish. Must thank Tom.... Read more
17th Aug 2021 (3 years ago)

P Rowland

1/5 Stars
I had a fantastic experience with Leaders at Bury st edmunds i have recently moved into a property through them and they were great. Cat Goodwin looked after us and I can quite honestly say she is the best,nothing was too much trouble and she made our move stress free. I would recommend her and the team at bury st edmunds to anyone looking for a new property . THIS IS WHERE ALL THE POSITIVE EXPERIENCE CHANGES AND IT COULDNT BE ANY FURTHER AWAY FROM MY INITIAL EXPERIENCE WITH LEADERS BURY ST EDMUNDS . BEFORE MOVING INTO THE PROPERTY WORK I WAS TOLD WOULD BE DONE AS WE AGREED BEFORE I ACCEPTED THE PROPERTY WAS NOT DONE AND NEVER COMPLETED AFTER I HAD MOVED IN DESPITE VARIOUS CONVERSATIONS WITH THE BURY ST EDMUNDS OFFICE . AND THEN CAME THE DAY WE ENDED OUR TENANCY THIS IS WHERE THE BIG PROBLEMS BEGAN . 2.WEEKS TO COMPLETE CHECK OUT INSPECTION WITH THE EXCUSE THAT THERE POOL CAR WAS BROKEN SO THEY COULDNT GET TO THE PROPERTY !! I WAS TOLD THE DAY I HANDED THE KEYS BACK THAT THE INSPECTION WAS BOOKED FOR 2 DAYS LATER THIS NEVER HAPPENED . NOBODY IN THE OFFICE COULD HELP ME BECAUSE MY USUAL CONTACT CHARLIE WAS OFF SO I COULD FIND OUT WHAT WAS HAPPENING WITH MY DEPOSIT I WAS THEN LOOKED AFTER BY JESSICA WHO IS CHARLIES BOSS WHO WAS RUDE SHE DIDNT RESPOND TO E-MAILS UNTIL I CHASED HER AND TO THIS DATE IM STILL WAITING FOR INFORMATION FROM HER BUT SHE DOESNT RESPOND . IN THE END I HAD TAKEN NEARLY A MONTH AFTER LEAVING THE PROPERTY TO GET MY DEPOSIT BACK . I WOULDNT DEAL WITH LEADERS AGAIN AND I WOULD WARN ANYONE DEALING WITH LEADERS BURY ST EDMUNDS THAT THIS COULD HAPPEN TO YOU AND BECOME A VERY STRESSFULL PROCESS WHEN YOU JUST WANT ENJOY YOUR NEW HOME .... Read more
Tenant
17th Aug 2021 (3 years ago)

C Leeks

5/5 Stars
Overall incredibly organised in getting us moved into our new home. All done online and DocuSign which made it a lot easier for us from work to get everything completed in time of our move.... Read more
Tenant
16th Aug 2021 (3 years ago)

C Grant

5/5 Stars
My service from this branch was exemplary, Charlie was responsive, clear and professional with me and I was very pleased with the experience. Would highly recommend to anyone.... Read more
11th Aug 2021 (3 years ago)

L Lamb

5/5 Stars
Charlie & Hayley were extremely helpful, would highly recommend using them & the Bury branch.... Read more
11th Aug 2021 (3 years ago)

L Cuttill

5/5 Stars
Really easy, quick and helpful throughout! Highly recommend... Read more
7th Aug 2021 (3 years ago)

C Willingham

5/5 Stars
Very good, got me and my roommate into our new flat rapidly and professionally in a very difficult market!... Read more
Tenant
1st Aug 2021 (3 years ago)

A Robbins

5/5 Stars
Leaders have been so helpful and efficient at sorting out our rental property. They were quick to answer the phone and went out of their way to help us.... Read more
Landlord
30th Jul 2021 (3 years ago)

H Hearle

5/5 Stars
Leaders have been a brilliant team at supporting us to find our rental property. Their communication was so efficient we even managed to move within 3 weeks of our initial enquiry! Thank you for taking some of the stress away from our move. I highly recommend this agency.... Read more
Tenant
26th Jul 2021 (3 years ago)

G Elvin

5/5 Stars
Having worked alongside Hayley, Charlie, Cat, Andrew and Oana at Leaders and the rest of the team for many years now we can't fault their professionalism! Always a brilliant service and a pleasure to work with, 10/10 from us, would highly recommend Leaders!... Read more
22nd Jul 2021 (3 years ago)

N Coker

5/5 Stars
Cat was excellent from start to finish with our recent move to our new rental. She was never fazed by our constant questions/problems and took time to get everything sorted for us. Overall a very good service, thank you... Read more
Tenant
9th Jul 2021 (3 years ago)

J Nikki

5/5 Stars
Would highly recommend Leaders. Great customer service from Cat and the team at Bury St Edmunds, made the whole renting process quick and easy. Very responsive and professional.... Read more
Tenant
2nd Jul 2021 (3 years ago)

M PS4

5/5 Stars
Am now renting a property through Leaders in Bury St Edmund, they have been very helpful, responsive and made the whole process very easy to understand everything and get it all in motion! Cat was fantastic to work with towards getting everything sorted and in position to push forward with the least bit of stress as possible! Made the whole process enjoyable and fun instead, with a very nice little moving bundle box of snacks drinks and essentials!... Read more
Tenant
29th Jun 2021 (3 years ago)

P tavira

1/5 Stars
So far the worst agency that ever come across. Good luck getting repaired if something breaks in the house that you are renting from them... It's more likely to be sunny for three consecutive months than them to repair that in a timely manner... Once and no more ...... Read more
Tenant
22nd Jun 2021 (3 years ago)

S Dhaliwal

5/5 Stars
I have been dealing with Hayley Buys at Leaders. Her service was prompt, professional and always very polite. I was very impressed when dealing with Hayley as she always replied without me having to follow up and she always had all the information I needed.... Read more
14th Jun 2021 (3 years ago)

T Galloway

5/5 Stars
Andrew and Jessica were very helpful going above and beyond.Would definitely recommend.... Read more
9th Jun 2021 (3 years ago)

C Lloyd

5/5 Stars
Very efficient service, dealt with Cat who was brilliant - very helpful and moved things along quickly for me. Would fully recommend Leaders as an estate agents... Read more
2nd Jun 2021 (3 years ago)

R Marques

5/5 Stars
Very impressed with the team. Cat has been a joy throughout, incredibly professional, helpful and seemingly always available. She has a lovely personality and is very easy to talk to which is the perfect combination when dealing with someone who suffers from major anxiety; no fault whatsoever. Cat showed me around for my viewing and was excellent, very informative but also let me get a feel for the property in my own time without feeling rushed. Great experience and would happily recommend! Especially when the first point of contact was made outside business working hours with Andrew, who made sure I secured the property first thing in the morning, before anyone else had the chance to put a deposit on it. This was truly going above and beyond for a customer. Genuine, amazing people is really what defines these two legends. Absolutely incredible from start to finish *insert clap emoji*... Read more
Tenant
15th Apr 2021 (3 years ago)

A Lake

5/5 Stars
Could not fault the experience we had with Leaders and in particular, Cat! She was helpful from start to finish and always available to assist. Approachable and friendly; any queries and questions were answered promptly. Thank you Leaders, we had been looking for our first home together for so long and you've made it happen... Read more
Buyer
9th Apr 2021 (3 years ago)

C French

5/5 Stars
We are very happy with the service we have had from leaders renting a property. Cat has been very helpful and answered all the questions we had. Cat is so lovely, very professional and easy to talk. Cat made sure our moving in process ran smoothly and quickly. Very pleased, definitely recommend leaders to anyone looking to rent!... Read more
Tenant
9th Apr 2021 (3 years ago)

M Voysey

5/5 Stars
We are very happy with the service we received form Leaders, Cat in particular was incredible. Going above and beyond was something Cat did on a regular basis. answering any and all questions we had and doing all she could to ensure our move went as smoothly as possible. Moving house is supposed to be one of the most stressful things you can do, Cat did just manage to make it less stressful, she managed to make it enjoyable. I wouldn't hesitate to recommend Leaders and Cat to anyone who is in need of an estate agent. Thanks again Cat!... Read more
2nd Apr 2021 (3 years ago)

F Fernandes

5/5 Stars
We are very pleased with the service from Leaders in particular from Cat. Cat went way beyond in helping us and made our move run as smoothly as possible. We can't praise her enough for transforming a supposedly stressful situation into something we actually enjoyed. We hope to keep working with Leaders Bury St Edmunds for many many years :). Miguel and Filipa... Read more
Tenant
22nd Mar 2021 (3 years ago)

J Stringer

5/5 Stars
Very pleased with Leaders of Bury St Edmunds. Professional, responsive and on the ball. Well done guys and Andrew-branch manager. Landlord, James Stringer.... Read more
Landlord
18th Mar 2021 (3 years ago)

A placiukas

5/5 Stars
The overall experience was pleasant, the team, especially Cat, does everything she can to ensure the process is run smoothly. Despite a few hiccups on my end, I am settled in well in the new property and got a little move in gift when collecting the keys, which was such a lovely gesture. Definitely recommend Leaders and planning to purchase a house with them in the near future.... Read more
Tenant
12th Mar 2021 (3 years ago)

K Thomas

5/5 Stars
I am receiving a brilliant service from Leaders. As a first time landlord I was a little nervous. Cat explained everything in a way I understood and took me through the whole process from start to finish. Eight weeks from contacting Leaders about renting my property out, I had tenants in (and we had Christmas, Tier 4 and eventual lockdown in between!) I feel very confident that my property is in good hands. Cat has a very personal touch and is super responsive to any queries I have had. Cat really has taken all the stress of renting away. I would definitely recommend Leaders to anyone thinking of renting a property out. Thank you!... Read more
Landlord
26th Feb 2021 (3 years ago)

L owen

5/5 Stars
Cat was amazing! Friendly, helpful and always happy to help. Very professional from start to finish, amazing service.... Read more
22nd Feb 2021 (3 years ago)

M Gilson

5/5 Stars
Having not had a great deal of success finding a rental property for a few months, Cat found me and my son a lovely new home and was there whenever we needed her to answer all of our queries and questions. In all honesty, I couldn't fault her or Leaders for the professionalism, customer care and expertise I received and highly recommend Leaders to anyone.... Read more
Tenant
20th Feb 2021 (3 years ago)

K Thomas

5/5 Stars
Tonight, I got a flat tyre. I managed to get the car jacked up but the nuts were on so tight I was struggling to get them off. Sean (I think that’s the right spelling) Everett who was just leaving Bury to drive home to Halstead, got out of his car and asked if he could help. This man is an angel and someone you must be very proud to have working for you. Such a kind, polite and helpful person, I really can’t thank him enough. If you read this Sean, thank you so much, for helping me out, you are an absolute delight and I’m so glad I got to meet you. I hope you didn’t get too dirty and that I didn’t hold you up too long!... Read more
20th Feb 2021 (3 years ago)

M Santiago

5/5 Stars
Thank you so much Cat Goodwin for your assistance throughout the whole process of finding my dream property! Thank you to the whole Bury team for making my experience so great!... Read more
4th Feb 2021 (4 years ago)

S crick

5/5 Stars
Cat has been absolutely brilliant helping us with moving into our first home! She answered all queries (and there were a few!) quickly and efficiently, and we now feel properly settled in. Would recommend Leader’s to anybody thanks to our experience!... Read more
21st Jan 2021 (4 years ago)

S Woodley

5/5 Stars
Cat helped my new housemate and i through the moving process and I couldn’t recommend her, and Leaders as a company more! Any queries, and they always responded quickly, and being the communication channel between us as tenants and our landlords really helped ease the stress of moving, and any concerns we had about the property. The team at Leaders are also all very friendly and professional too.... Read more
Tenant
20th Jan 2021 (4 years ago)

S sheppard

5/5 Stars
What a lettings team, Jessica, Hayley and Charlie give me piece of mind and confidence that my property is managed well in my absence from the area. so professional, great communication and lovely to deal with .... Read more
Landlord
23rd Dec 2020 (4 years ago)

Ellie

5/5 Stars
Leaders bury st Edmunds were really helpful when I was asking about how to start renting. Cat and Shaun were really knowledgeable. Thank you... Read more
Tenant
23rd Dec 2020 (4 years ago)

D Everett

5/5 Stars
Shaun, Cat was so amazing, very helpful, lovely welcoming people, I would recommend to others!, will be going through them again in the future.... Read more
23rd Dec 2020 (4 years ago)

A Mitchell

5/5 Stars
Brilliant services. Spoke to cat regarding a renting a property. Really helpful and professional. Will 100% use again. Thanks... Read more
Tenant
23rd Dec 2020 (4 years ago)

B Coker

5/5 Stars
Really good, pointed me in the right direction. Very polite and great service! Cat was great to chat to, thanks for your help. Ben... Read more
23rd Dec 2020 (4 years ago)

L Martin

5/5 Stars
Shaun was just amazing. So professional and so lovely. Such a quick and easy process. The loveliest estate agents I have ever had the pleasure to deal with. I am totally inlove with my new home. Thank you so so much Shaun.... Read more
Buyer
20th Dec 2020 (4 years ago)

S Rebelo

5/5 Stars
We had problems with our oven. I got in touch with the agency that I have been with for 9years and they got it sorted extremely quickly. We would like to thank Charlie for his excellent work and for getting it done by Christmas thank you!... Read more
Tenant
18th Dec 2020 (4 years ago)

J O'Brien

5/5 Stars
I received a phone call from leaders about a property that fitted my income after not getting the flat a few weeks before. At first I wasn't sure but now I have no regrets they have helped all the way through my moveI couldn't recommend anyone eles if anyone is looking for a place to move.... Read more
Tenant
16th Dec 2020 (4 years ago)

M pomeroy

5/5 Stars
Leaders did a great job helping me and my partner with the move into our apartment. Shaun and Cat were quick with email queries and very informative. Everything was smooth and stress-free... Read more
Tenant
13th Dec 2020 (4 years ago)

T Tapes

5/5 Stars
Shaun @ Leaders was endlessly helpful! He was always welcoming and was a great experience viewing properties with him! Highly recommend!... Read more
12th Dec 2020 (4 years ago)

A Fowler

5/5 Stars
Cat and the Leaders team have been Great. Good communication and a welcoming attitude all round. I needed to rent a property and Cat has been very helpful all the way through. I would recommend Leaders for People looking to rent or let. Thanks Cat :)... Read more
Tenant
10th Dec 2020 (4 years ago)

A Booker

5/5 Stars
Had an outstandingly positive experience starting with shaun getting me viewing at short notice and later than usual. Then cat and the team oversaw everything and kept me informed every step of the way and made this experience with leaders easy, smooth and I would highly recommend Leaders if I plan on moving in the future. Thanks to the team!... Read more
10th Dec 2020 (4 years ago)

S Edge

5/5 Stars
Leaders have been so professional and helpful during our renting process. They are so friendly. Shaun has been amazing he definitely brightens your day. The hamper that we received was a really lovely touch.... Read more
Tenant
3rd Dec 2020 (4 years ago)

A Jones

5/5 Stars
We moved out of our rental in January this year but we forgot to cancel the home insurance and they needed proof we moved out when we did. I called Shaun Bull and within minutes we received written proof of the address and the date we left resulting in me being able to claim back what I had paid. Thanks again, proving Leader's continue to look after customers even when they are no longer with them,... Read more
Tenant
2nd Dec 2020 (4 years ago)

K Bignell

5/5 Stars
Brilliant service from the start! Cat has been super helpful and has gone above and beyond. We were kept up to date all the way through the process! Usually moving is very stressful but didnt find it this time going through leaders. We are really happy with our new home. Thank you so much!!... Read more
1st Dec 2020 (4 years ago)

S Payne

5/5 Stars
Cat and Shaun were amazing help to my wife and I. If ever we had any questions or concerns they were with us all the way to help from being accepted to moving in to our new property. Absolutely fantastic. Faultless... Read more
Tenant
1st Dec 2020 (4 years ago)

L Glory

5/5 Stars
Leaders provide a faultless and professional service that is hard to find these days. Living 300 miles away from my rental property, it was becoming a real headache to manage successfully. Cat at Leaders has been outstanding in her handling and arranging of my property renovation and finding tenants in super-quick time. I was kept informed every step of the way, and nothing was too much trouble for her. I cannot recommend Cat and Leaders highly enough. A flexible, seamless, headache-free service that has taken a huge weight off my mind. Thank you!... Read more
Landlord
27th Nov 2020 (4 years ago)

S Deacon

3/5 Stars
Unfortunately on this occasion Leaders were more expensive, the product selection was a little complex, overall reviews were not as good as preferred agent and also Leaders appear to have less available stock of properties for prospective tenants to view. However, we found that the agent "Cat" was very enthusiastic and came across as passionate and sincere in her approach in terms of looking to secure Leaders as sole agents for our property. Steve and Vanessa... Read more
Landlord
25th Nov 2020 (4 years ago)

B Malone

5/5 Stars
Shaun and Cat are hands down the easiest people to work with. Moving into a place during COVID posed problematic but they were there via FaceTime, phone, and email no matter how simplistic the question might have been. I am new to the country and they not only helped me move into my place but they also helped me to navigate the ins and outs of the area. Even after moving in, I can count on them with any question that might arise. They are military friendly and made the renting process so easy. I highly recommend working with leaders!... Read more
Tenant
24th Nov 2020 (4 years ago)

B Gardiner

5/5 Stars
Fantastic service from Shaun at Leaders in Bury St Edmunds. A very professional and efficient process and would highly recommend using Leaders.... Read more
16th Nov 2020 (4 years ago)

H Productions

5/5 Stars
5 stars is not enough to explain. Taryn, Cat, Shaun & Andrew are all amazing people! We was having a real nightmare trying to move during Covid due to work and just wasn't getting anywhere. We was so fortunate to view and fall under these guy's wing and our application and agreement all went through like clockwork and it really did feel like we was working with a bunch of friends. They even messaged me on sunday evenings when a new lockdown commenced but still operated in a full COVID safe manner. I can't explain how much at ease and how much you have all helped us. You are all huge assets to leaders and we will certainly highly recommend to any and all and be back to you guys there as our future progresses. Thank you again 1000%... Read more
Tenant
13th Nov 2020 (4 years ago)

S George

4/5 Stars
Leaders have helped me out with a couple of tricky lets recently and hopefully we are now plain sailing. Andrew, Cat and Charlie have been very responsive and helpful and are quick to organise maintenance visits. In all, a very pleasant team to deal with.... Read more
Landlord
9th Nov 2020 (4 years ago)

G Smith

5/5 Stars
As a landlord I find Leaders to be without doubt the best agent I have ever dealt with. Properties are never empty as they fill them immediately and when problems do happen, as they always will, they are there ready and willing to sort it out for both mine and my tenants benefit. The team at Bury St Edmunds ( Cat, Andy, Shaun Etc) are in particular very good and friendly.... Read more
Landlord
26th Oct 2020 (4 years ago)

D creffield

5/5 Stars
abig thanks to all at leaders bury st edmunds for the smooth transition of new for old tenants. welldone cat hayley and charlie.... keep up the good work thanks again dave c... Read more
Landlord
26th Oct 2020 (4 years ago)

A Wheeler

5/5 Stars
Great renting experience through Leaders in Bury St Edmunds - Shaun Bell and colleagues made the whole process easy and straightforward. One or two minor issues with the property on entry, but sorted out quickly and efficiently.... Read more
Tenant
26th Oct 2020 (4 years ago)

S Saniel

5/5 Stars
It is my first time moving on my own and they have been very helpful and responsive to me. Even after the move in, I had a lot of questions and they are prompt in answering them. Also, they are all nice and respectful. Highly recommended.... Read more
Tenant
20th Oct 2020 (4 years ago)

G Taylor

5/5 Stars
Cat and Shawn were very very helpful professional can not thank them enough... Read more
20th Oct 2020 (4 years ago)

H Payne

5/5 Stars
Shaun is amazing at what he does, he’s a credit to the team. He cannot do enough to help us out, we are so great full for the help of him and Cat. Thank you so much for everything. -Harriet... Read more
19th Oct 2020 (4 years ago)

Kelly

4/5 Stars
Easy to contact and an efficient process. Both Sean and Cat were helpful with ensuring correct paperwork and ever so pleased with my flat. Thank you... Read more
Tenant
18th Oct 2020 (4 years ago)

H Rogers

5/5 Stars
A Huge thank you to the Bury St Edmunds Team! Especially Cat you have been amazing!... Read more
15th Oct 2020 (4 years ago)

R Holden

5/5 Stars
Thank you so so much to Cat Goodwin, even though I did not rent a house through Leaders Cat kept me regularly updated with any new properties and provided me with the best information, I will most certainly be coming back in the future if I decide I can deal with the stress of moving again :) thank you Cat... Read more
Tenant
15th Oct 2020 (4 years ago)

sarahadams1000

5/5 Stars
Leaders went over and beyond to help me find a house to rent for my relocation. Taryn went out of his way to get us a viewing at incredibly short notice from us and was so helpful in discussing nearby schools. Cat and the rest of the team went out of their way to help us through the application process and answered our (many) queries quickly and with kindness and professionalism. Excellent service and i would recommend them to anyone looking for properties. Thanks everyone at Leaders.... Read more
Tenant
15th Oct 2020 (4 years ago)

C Taylor

5/5 Stars
Cat and Shaun were incredible helpful throughout the whole process of moving and kept us informed. After letting Cat know we were getting married 5 days before the move, she helped us with all of the final arrangements which was a much needed stress relief! The whole team at Leaders are always really helpful and we highly recommend!!... Read more
Tenant
14th Oct 2020 (4 years ago)

A Figueiredo

5/5 Stars
Brilliant customer service from Shaun and a great commercial attitude. Quick reply to my emails and phone calls. Strongly recomended... Read more
14th Oct 2020 (4 years ago)

C Mason

5/5 Stars
I recently just moved here from the United States and it being my first time over seas I was very lost and confused. Cat Goodwin and the Bury st Edmunds team were so understanding and helpful along the process. I found a beautiful home all thanks to you guys. Thank you Cat for your patience and help.... Read more
Buyer
13th Oct 2020 (4 years ago)

R Albertson

5/5 Stars
My wife and I recently moved to England from the United States, and began looking for a home to let. We got on Rightmove and found a beautiful home by Leaders. Now here is where the 5 star review comes from, Taryn. He was the letting agent we met with, and easily, the coolest guy in England. He was brutally honest with us about homes, places to live, places to go, etc. Coming from another country, that type of service is priceless. The ONLY reason we did not let from Taryn and Leaders, is because the home would be ready outside of our availability window, and that bums my wife and I out. This is a phenomenal company with excellent agents, highly recommend letting with them!... Read more
30th Sep 2020 (4 years ago)

T Walmsley

5/5 Stars
This was our first time renting and Leaders have helped us along the way, big thanks to Shaun Bull for all your help and Cat Goodwin, very efficient, would recommend.... Read more
Tenant
29th Sep 2020 (4 years ago)

C Stewart

5/5 Stars
Great service received. Military member and happy to recommend others.... Read more
25th Sep 2020 (4 years ago)

H Fords

5/5 Stars
Great staff, really helpful. Excellent response times during what is a difficult time throughout lockdown and beyond. Can’t recommend enough... Read more
16th Sep 2020 (4 years ago)

A Tokarzewska

1/5 Stars
I don't recommend it to anyone. I requested a viewing and seems like Shaun who calls himself "negotiator" set it up every 15min because when I came to see the flat there were still people in even though I was on time and after 5min showing around the house there were another people waiting to see the house. I didn't have a time to read application form properly, he was checking up on me every minute if I finished, I felt urged. Moreover application form consisted of only basic data like name, date of birth and annual income. Nothing more. Next day he informed me that landlord chose another applicant. I have no idea what were the rules if no checks were made. I didn't even had to give my references, employment details or passport scans. Just to sign up application in few places. Normally you have to wait around 2 weeks to hear back not 1 day. I feel treated brusquely and discriminated against on the basis of my ethnic origin.... Read more
14th Sep 2020 (4 years ago)

E Mortoiu

5/5 Stars
First time we've used Leaders Estate Agent and until now we are really happy with this decision. Very responsive and professional, Shaun and Cat went with us through all the stages of the renting process, always answering the questions and helping us with a process that can be quite complicated if you've never rented before.... Read more
Tenant
14th Sep 2020 (4 years ago)

A Dodsley

5/5 Stars
The team at Leaders have been fantastic, supporting me as a landlord. They provided professional and friendly service, excellent communication throughout the process and answered any queries and questions promptly. I would recommend the team as have been fantastic from start.... Read more
Landlord
10th Sep 2020 (4 years ago)

C Archer

5/5 Stars
What an amazing team, I cannot recommend them enough. I'd like to thank Cat, Hayley, Shaun, Andrew, Charlie and Oana for making my tenancy stress free from start to finish, by far the best agent I have ever come across.... Read more
Tenant
4th Sep 2020 (4 years ago)

G Collyer

5/5 Stars
We are currently renting a property with Leaders which we've just moved into. I've dealt with several other letting agents in the past, but the service from Cat Goodwin here has been the best I've experienced! Cat is very responsive to emails and queries, and went the extra mile to help us find a home - overall we're really pleased with Leaders. Thank you!... Read more
Tenant
1st Sep 2020 (4 years ago)

A Hooker

5/5 Stars
Cat at Leaders is wonderful. When looking at a property all through the tenancy process she was supportive, communication was fantastic and nothing was ever a hassle. I would recommend leaders and Cat to anyone looking at renting, buying or selling!... Read more
23rd Aug 2020 (4 years ago)

P Roberts

5/5 Stars
We had a house fall through and the wonderful Cat Goodwin was absolutely brilliant at expediting one for us... Read more
19th Aug 2020 (4 years ago)

S Haider

5/5 Stars
I am very new to the UK and Leaders has been exemplary in the way they helped me with my first flat. Responsive, professional, always available, their team works to their utmost to provide satisfaction and to put ones mind at ease. Special mention to Andrew and Sean for being the absolute best in the way they communicate, and facilitate. Looking forward to working with them again for next moving day!... Read more
Tenant
19th Aug 2020 (4 years ago)

L Chuter

5/5 Stars
Being a landlord myself I was apprehensive about using a letting agent I haven’t worked with in the past, however Shaun was friendly, upbeat and helpful, all very difficult to be in this strange times. Everything went very smoothly and we’ve recently moved into our new home. Thank you to all the team at Leaders Bury St Edmunds.... Read more
15th Aug 2020 (4 years ago)

A Brown

5/5 Stars
Having experience with renting properties in the past from various other letting agents, none compare to the truly outstanding service I experienced with the team at Leaders!... Read more
Tenant
10th Aug 2020 (4 years ago)

A PHILLIPS

5/5 Stars
Fantastic service: helpful, personable and professional.... Read more
30th Jul 2020 (4 years ago)

M Yates

5/5 Stars
Renting our lovely new home has been an absolute breeze! Cannot thank Cat enough who actually let us know about the property when we missed out on viewing another! Really helpful and professional! Cannot recommend highly enough! ????... Read more
Tenant
24th Jul 2020 (4 years ago)

TheLevellers77

5/5 Stars
Have nothing but good words about the team at leaders. Very helpful and a smooth move into my flat... Read more
Tenant
24th Jul 2020 (4 years ago)

A Parr

5/5 Stars
Dear Team I wanted to say thank you all for the excellent service I have received on behalf of your managing the properties. Nothing ever seems too much trouble. Any queries are dealt with straight away.......which I really like. I usually communicate by email which seems to suit both the team at leader and myself. Absolutely, top notch service given all of the time. Extremely professional service given at all times. I have had the pleasure of dealing with most of the team. I do believe that if anyone finds fault in this company at all, they need to look at within. Kindest regards and please keep up your exceptional efforts. It certainly pays off! Caroline Parr... Read more
Landlord
22nd Jul 2020 (4 years ago)

M Adnett

1/5 Stars
Partner was fobbed off on the phone several times after being told a viewing was possible. When phoned, the staff just said 'oh he's in and out' on 3 different days. Lost the details that were originally given. Took a week to get a proper answer about a viewing. Bad vibes. Put us off. Shame.... Read more
21st Jul 2020 (4 years ago)

C Walker

1/5 Stars
useless, no contact for days !! AVOID... Read more
7th Jul 2020 (4 years ago)

S Colville

5/5 Stars
Leaders have been amazing from start to finish, Elaine is an absolute star!! We can’t thank her enough for all her help and dedication. Elaine made the whole process stress free and smooth, also kept us updated throughout. We had no luck with other estate agencies so we are so so pleased we came across leaders. Thank you so much to the team and especially Elaine! We are so thankful. We highly and happily recommend leaders!!.... Read more
18th Jun 2020 (4 years ago)

L Windmill

5/5 Stars
Can't thank Hayley Buys in the Property Management department enough for her help with organizing a replacement washing machine when mine was condemned. I was offered a really good option by her and the landlord,due to the pandemic. Considering how unsure I was to start with, she answered all my questions thoroughly and gave me complete peace of mind. She went out of her way to meet my requests and I am really grateful for her help!... Read more
Tenant
26th May 2020 (4 years ago)

N Niemrobi

5/5 Stars
Always helpful, honest, very friendly and professional in their approach. In short, yes I would recommend Leaders every time. 3yrs on I'm still using Leaders and despite a change in the team personnel and this dreaded COVID-19, they have been flawless in their efforts to help and keep me informed, Leaders are absolutely brilliant !!! ????????????... Read more
Landlord
1st May 2020 (4 years ago)

KatStarie

5/5 Stars
Leaders are by far the best estate agents we have experienced whilst house hunting. They actually care about your needs and finding the right house for you, which is exactly what we needed. We had a house fall through and Cat was brilliant at finding us another house as soon as possible. We were able to view the house straight away. Cat and Andrew in particular has been brilliant! They have been picking up our emails at all times at night and answering any questions we had, they are very approachable! We moved during the COVID-19 pandemic and they were incredible in making sure that we move on the date organised. During such a hard time they made sure we were able to get our keys and still move in, for that we are so grateful! The follow up over email since moving in has also been great. Cat, Andrew and the team have been amazing and are a real credit to the leaders franchise! Thank you all for your help!!... Read more
Tenant
25th Apr 2020 (4 years ago)

C Dearing

5/5 Stars
All staff are really friendly and professional. Have had a really positive experience with leaders.... Read more
30th Mar 2020 (4 years ago)

D White

5/5 Stars
My experience from leaders has been nothing short of exemplary. The best estate agent I have ever used. They were great with us after our first property fell through and found us another. Which we were able to view before it went up onto the website. All the staff were great, especially Cat who delt with us personally.... Read more
27th Mar 2020 (4 years ago)

M Hooper

5/5 Stars
Helped us find our home here in Bury. Awesome professionalism and very helpful, especially Cat. Must use!... Read more
16th Mar 2020 (4 years ago)

C !

5/5 Stars
Cat Goodwin was excellent with helping us find our new home and answered every question we raised with professionalism and in a timely manner. We appreciate her and the team at leaders.... Read more
Buyer
10th Mar 2020 (4 years ago)

A Speed

5/5 Stars
Good experience, everything was handled promptly and efficiently. Thanks to Cat Goodwin... Read more
6th Mar 2020 (4 years ago)

A Kerry

5/5 Stars
Brilliant service!... Read more
22nd Feb 2020 (4 years ago)

J Yallop

5/5 Stars
Thank you Leaders for helping me find a property, especially Cat Goodwin she was fantastic All the way through the process kept me up-to-date regular emails and phone calls highly recommend using leaders... Read more
Buyer
16th Feb 2020 (4 years ago)

D Flatt

5/5 Stars
Very helpful and friendly. Quickly dealt with my needs.... Read more
14th Feb 2020 (4 years ago)

E Dean

5/5 Stars
I was helped through my entire letting experience by a miss Jenna Hurlock. She was highly knowledgable and respectful the whole time. She took every problem that came up and handled it well and in a timely manner. I would recommend this agency.... Read more
Landlord
6th Feb 2020 (5 years ago)

R Merryweather

5/5 Stars
As a first time tenant, the whole procedure of renting your own place can be very nerve wracking, thankfully Cat Goodwin at Leaders has been nothing but helpful and informative. With her friendly and approachable manor, the whole process has been a breeze. Thank you Cat and team for all your hard work :)... Read more
Tenant
5th Feb 2020 (5 years ago)

D Thornton

5/5 Stars
We were looking for a 6 month let which was not easy to find. Cat found us one close to the centre of Bury with a garage and parking in a quiet road. She was professional and helpful and we wouldn't hesitate to use her and Leaders Estate Agents again.... Read more
Landlord
4th Feb 2020 (5 years ago)

G Thornton

5/5 Stars
We have recently taken out a lease on a house and found Leaders in Bury St Edmunds to be first class. The help and assistance given by the whole team, and Cat in particular, has been brilliant and we would not hesitate in recommending them. Well done!... Read more
Tenant
4th Feb 2020 (5 years ago)

D Alexander

5/5 Stars
Fantastic service , made the whole process very easy . When moving I suffered a burst water tank , they were on it extremely quick , took care of everything without any drama and also arranged rent refund while work was being done without me asking . Top rate , wouldn’t hesitate to use them again... Read more
Tenant
30th Jan 2020 (5 years ago)

G Bone

5/5 Stars
Thank you Leaders for helping me find a property. Impressed all the way through the process. Caring staff who want the best for their clients... Read more
28th Jan 2020 (5 years ago)

L Horrex

5/5 Stars
Every person we have spoken to at Leaders has been fantastic. They are friendly and approachable and always have the time to listen to what we have to say. When they say they are going to call us back or email, they do it without fail. I would thoroughly recommend them to anyone... Read more
21st Jan 2020 (5 years ago)

H Mills

5/5 Stars
We've just moved into our new apartment and the service from Leaders has been brilliant. Cat Goodwin was always very helpful and turned this around for us very quickly.... Read more
Tenant
14th Jan 2020 (5 years ago)

J McKay

5/5 Stars
Thankyou to leaders and especially cat Goodwin she was and still is very helpful if definitely recommended using leaders if you need an estate agents :)... Read more
8th Jan 2020 (5 years ago)

R Lambert

5/5 Stars
Very helpful staff can't do anough for you... Read more
5th Jan 2020 (5 years ago)

R B

5/5 Stars
This is the first time using Leaders to rent a property and wont be the last. Cat Goodwin and the team are a great help.Very professional, quick to respond to any queries or concerns. Really happy with how things have gone.... Read more
Tenant
29th Dec 2019 (5 years ago)

L Mott

5/5 Stars
Thank you Andrew and team for all your help this year... Read more
22nd Dec 2019 (5 years ago)

H Ogunfowora

5/5 Stars
From the moment we started our journey with Leaders, we were kept very well informed by Cat Goodwin throughout the process. Deadlines were always met and we were also treated with excellent care by other members of the team in Cat’s absence. Being the first property we are moving into as a couple and at Christmas, everything was made so easy and clear for us. We are very grateful and would definitely recommend their services!... Read more
Tenant
20th Dec 2019 (5 years ago)

P Kirby-Smith

5/5 Stars
Cat Goodwin and the team at Leaders have been fantastic at helping us find out start up home to rent. We only saw two properties and they were fabulous at helping us get the one we wanted with ease. Their supportive and comprehensive emails were fantastic and they were always available to help us with any questions, getting back to us within a couple of hours. Thank you for all your help :)... Read more
Tenant
20th Dec 2019 (5 years ago)

P Chamberlain

1/5 Stars
Rude staff and huge lack of communication. No desire to fix issues that are bought to their attention. Constantly having to chase them up on "urgent" matters. Will never use this letting agents again in future. GO TO SHIRES IF YOU WANT QUALITY SERVICE :)... Read more
Landlord
10th Dec 2019 (5 years ago)

C Brown

5/5 Stars
Cat was so professional and helped me get my dream flat! She said she never fails and she delivered! Highly recommend... Read more
Tenant
7th Dec 2019 (5 years ago)

L Housley

5/5 Stars
Been very helpful with all enquiries and given great advice... Read more
6th Dec 2019 (5 years ago)

L Tolchard

5/5 Stars
Having used Leaders in Bury St Edmunds on two occasions now I have found them to be totally professional and extremely good to do business with. The whole team were extremely helpful but Charlotte in particular really went the extra mile to secure me a long term tenant. She worked tirelessly to match me with the right tenant at a difficult time of year. She also kept me updated on every viewing with constructive feed-back and I couldn't have asked for more. I would have no hesitation in recommending Leaders to any prospective landlords.... Read more
Landlord
4th Dec 2019 (5 years ago)

C G

5/5 Stars
I am hoping to rent in the new year and needed some information regarding how to go about this. Cat was so helpful and although it seems it may not be as easy as I first thought. Cat was very knowledgable and gave me the different options that may be available to me when I am ready to move. I won’t hesitate to get back in contact once I have everything in order. Great service!... Read more
3rd Dec 2019 (5 years ago)

S Green

5/5 Stars
Excellent Service. Cat made the renting process extremely easy and straightforward and was always available to contact if needed. Complete transparency and very supportive.... Read more
Tenant
28th Nov 2019 (5 years ago)

L Button

5/5 Stars
Called in last week and spoke to the very helpful Cat regarding a potential move back into the area. She was professional, very knowledgeable and wonderfully approachable. Great asset to your team and I look forward to doing business with you in the future.... Read more
26th Nov 2019 (5 years ago)

D Harrison

5/5 Stars
Me and my partner recently moved into a Leaders property. Everyone involved at Leaders went above and beyond to help us with our move which made it an almost stress free experience! If we ever had an issue, Leaders would be very quick to respond and help us out. A special thanks must go to Cat, she was an absolute star!... Read more
Tenant
25th Nov 2019 (5 years ago)

S Life

4/5 Stars
Becoming a landlord for the first time in many years was so much easier with the help from Cat, every question has been answered quickly and all problems dealt with very efficiently. Looking forward to a long working relationship.... Read more
Landlord
25th Nov 2019 (5 years ago)

H Cartee

5/5 Stars
Very Efficient, Answered my queries very quickly! PMD team were great!!... Read more
20th Nov 2019 (5 years ago)

J J

5/5 Stars
Very efficient and helpful team-many thanks for your time... Read more
20th Nov 2019 (5 years ago)

T !

5/5 Stars
I recently had a very stressful time and decided to move back to Bury St. Edmunds in Suffolk. I can't tell you how lucky I was to come across Charlotte at Leaders at my very first viewing. After that it's been a whirlwind. From saying yes to moving in to four weeks later being settled in ...It just happened. I am not at all good with technology and obviously all things are done by some device or other. Well I had nothing to worry about Charlotte lead me all the way. I cannot recommend enough. Very happy in my new home... Read more
Tenant
25th Oct 2019 (5 years ago)

C Franklin

5/5 Stars
We have just moved into our new home and are happy to say we have received great service from Leaders. Cat and Andrew in particular have been fab! Big thank you to you all!... Read more
Buyer
16th Oct 2019 (5 years ago)

D Barnett

5/5 Stars
GREAT Experience, Everyone was so helpful.... Read more
14th Oct 2019 (5 years ago)

C Lockwood

5/5 Stars
Just want to say a big thank you to Andrew Marsh and the team at Bury for letting my property so quickly. Efficient and reliable! Would highly recommend... Read more
Landlord
13th Sep 2019 (5 years ago)

R Hull

5/5 Stars
Charlotte is a big credit to leaders shes very helpful and polite easy to approach and very professional in what she does. I would like to say a big Thankyou for everything you have done for us to make this move run smoothly your the best and wish you all the success in the world Thankyou Charlotte ????... Read more
13th Sep 2019 (5 years ago)

M taylor

5/5 Stars
Charlotte from leaders went out of her way when we viewed our dream home, she listened to us and was knowledgeable about the property, answering any questions we had. She was happy for us to complete more than 1 visit, and always made us feel welcome before it became out home. Thanks you, what a star!!... Read more
Buyer
12th Sep 2019 (5 years ago)

S Fenn

5/5 Stars
Absolutely amazing service from the Team @ Leaders Bury St Edmunds. Their Customer Service is one of the best I have ever experienced. A big well done and "ThankYou", in particular Charlotte Archer & Andrew you certainly went above and beyond. A very sincere Thank You and would highly recommend. Many Thanks, Stewart & Nicola... Read more
7th Jun 2019 (5 years ago)

L Beales

4/5 Stars
Service was great throughout so no fault there. I am a bit unhappy that the agents looked around the property a week and a half before our tenancy ended but only told us they were taking money off our deposit for maintenance in the gardens a week after it had ended. If we were told this when they originally looked round we would have had time to sort this out ourselves rather than waiting until the tenancy had ended, not giving us an option to sort the issues ourselves.... Read more
Tenant
5th Jun 2019 (5 years ago)

S Harris

5/5 Stars
Charlotte at Leaders was outstanding! She was friendly, professional and determined to help when the landlady threw issues in the way on moving day. Charlotte kept us Informed at all times and was quick to ensure to reassure us. Leaders are excellent and we highly recommend them. The prosecco was also a lovely touch. If renting, ask for Charlotte ????... Read more
Tenant
20th May 2019 (5 years ago)

M Mendonca

5/5 Stars
Great agency! They're always efficient! We have been renting with Leaders for over 4 years and never had any problems! Whenever there's an issue they are very prompting and always send someone to fix it! I think they're one of the best agencies in Bury St Edmunds and definitely recommend them to anyone looking for a property! Very pleased client!... Read more
Tenant
17th May 2019 (5 years ago)

M Walters

5/5 Stars
First class service, Kaz and Charlie and everyone else. Thanks for your prompt and effective action.... Read more
12th May 2019 (5 years ago)

J Newport

5/5 Stars
Fast, efficient and very friendly service. We were very impressed with how quickly every thing was dealt with, any queries was answered, putting our minds at rest. Quality of service was second to none. Thank you guys :)... Read more
11th May 2019 (5 years ago)

A Stothard

5/5 Stars
First class service from Charlotte and Adam very helpful , and very helpful in finding me a property... Read more
15th Apr 2019 (5 years ago)

B Catz

5/5 Stars
Wonderful service, first time a company we used for lettings actually consistently delivered on service pledges, others start off enthusiastic and then later the service wanes and they wonder why you get frustrated and leave. Leaders deliver and as a multiple landlord with them I can safely relax and know they are looking after my interests at the same time as keeping the tenants happy so the relationship flows stress free, which is why you employ a letting company in the first place, truly works others we tried were all let downs after the initial honeymoon period.... Read more
Landlord
23rd Nov 2018 (6 years ago)

A Royal

5/5 Stars
Recently had problems with a major water leak and a pest infestation which Corina sorted out very efficiently. It gives me confidence that any future problems will be handled proficiently.... Read more
16th Oct 2018 (6 years ago)

S Markham

5/5 Stars
I don't usually write reviews but what a great letting agency, fantastic professional service especially from Kaz who was very helpful and made us feel really reamed and confident that Leaders could meet our requirement. Thanks Kaz.... Read more
Landlord
13th Oct 2018 (6 years ago)

N Markham

5/5 Stars
Highly recommend, fab service....Kaz is very personal and made us feel very relaxed.... Read more
13th Oct 2018 (6 years ago)

A Blake

5/5 Stars
I visited the office this week to make an enquiry and was helped by Kirsty. Very professional and helpful! Highly recommended... Read more
12th Oct 2018 (6 years ago)

L Britton

5/5 Stars
I think it's important to give credit where it is due & I would like to congratulate your staff especially Kaz for being so very helpful & understanding . She made me feel very confident that Leaders would meet all my requirements. Very happy to recommend your services ????... Read more
12th Oct 2018 (6 years ago)

J Logan

5/5 Stars
We are delighted with the service, especially recently. Corina handled a tricky maintenance situation very efficiently and achieved the best outcome both for us and the tenants.... Read more
Landlord
12th Oct 2018 (6 years ago)

H Bishop

5/5 Stars
We moved into rented a few months ago and the process was very easy and efficient,... Read more
Tenant
12th Oct 2018 (6 years ago)

S Cunnah

5/5 Stars
I wouldn't usually write a review, however I couldn't not after the fantastic customer service I recently received from Hayley! From the moment I walked in she greeted and dealt with my enquiry in a professional yet friendly manner. She's always been available to answer any questions that I've had along the way and found me the perfect place to call home. A big thank you to the whole team at Leaders, but especially Hayley.... Read more
Tenant
11th Oct 2018 (6 years ago)

L Gay

5/5 Stars
I can’t recommend leaders enough. Especially Hayley. I didn’t have a clue with where to start when looking for my first property (rented), she gave me the information I needed and was very professional. I’ve previously looked at houses but was made to feel pressured, which made me feel quite stressed. When viewing a property with Hayley she made the whole process much less stressful and more enjoyable. So thank you... Read more
Tenant
11th Oct 2018 (6 years ago)

L Burrows

5/5 Stars
Got to praise good customer service and that's exactly what I had from here. Kirsty was very friendly and helpful with all of my enquiries. I would highly reccomend! Thank you.... Read more
16th Aug 2018 (6 years ago)

B eden

5/5 Stars
Went into branch today to make an enquiry and I was extremely impressed with the professionalism. Highly recommend the branch - they were so welcoming & friendly! Answered all my questions and were so helpful!... Read more
14th Aug 2018 (6 years ago)

A Fikry

5/5 Stars
excellent customer service skills and they helped us overcome some big hurdles and couldn't be happier with the overall experience from them.... Read more
1st Aug 2018 (6 years ago)

S padron

5/5 Stars
My partner and I are very happy in our new home and with all the service provided by every member of Leaders, specially Eve and Dan. They have been very professional, helpful, friendly and kind. We definitely think Leaders has done a great job since the very beginning! So, for many more happy days! Thanks again guys! Cheers... Read more
Tenant
30th Jul 2018 (6 years ago)

R Palmer

5/5 Stars
Great experience with Leaders Bury St Edmunds, Eve was brilliant from start to finish and made the whole process very easy!... Read more
20th Jul 2018 (6 years ago)

J Mead

5/5 Stars
From start to finish, starting my tenancy via Leaders in Bury St. Edmunds has been nice and easy. Their staff (in particular Eve and Dan) have been great, and I wouldn’t hesitate to recommend this agency to any potential tenant(s). Great work everyone, thank you! :)... Read more
Tenant
9th Jul 2018 (6 years ago)

A Maddison

5/5 Stars
Great people and fantastic service. Daniel has been fantastic and really helpful with any problems we have had.... Read more
5th Jul 2018 (6 years ago)

J Haer

5/5 Stars
Everyone was very helpful and willing to explain any questions we had, highly recommend!... Read more
3rd May 2018 (6 years ago)

J Warren

5/5 Stars
Fantastic service, staff always more than happy to help and very knowledgeable . Thank you.... Read more
15th Apr 2018 (6 years ago)

S Dawson

5/5 Stars
Leaders have been fantastic. I cannot commend Eve’s customer service skills enough. She really looked after us throughout our whole house search process and ultimately found the perfect home for our family. Thank you Eve ????... Read more
11th Apr 2018 (6 years ago)

D k

5/5 Stars
I’ve been a customer of leaders Bury for a while now , mainly because of the excellent properties they have offered me and Eve has always gone the extra mile to get things done. For the first time though I had an Maintenance issue , I’m pleased to say this was quickly dealt with by Eve and Dan. Thanks leaders!... Read more
Tenant
11th Apr 2018 (6 years ago)

C Hinds

5/5 Stars
Amazing staff allways happy to help... Read more
22nd Mar 2018 (6 years ago)

A pottyondy

5/5 Stars
Leaders is a great company who have provided a great scheme that really helps younger people/couples move out and the staff are so friendly. Eve has really helped us out and made it so quick and easy for first time renting. Excellant service.... Read more
Tenant
13th Feb 2018 (6 years ago)

H couzens

5/5 Stars
Been with leaders for 5 months now everyone is so helpful and friendly couldn't fault them in anyway any problems were dealt with straight away.... Read more
17th Oct 2017 (7 years ago)

H Express

5/5 Stars
We have been working with Leaders now for a couple of years and can't recommend them enough. They are extremely friendly,professional and always happy to help. Keep up the great work :) Tanya :) All the staff at Leaders are very helpful & easy to work along side. I would recommend them to any new potential client. Claire Privileged to be part of the wider team of Leaders, very professional and helpful. Looking forward to our long working relationship. Billy.... Read more
12th Oct 2017 (7 years ago)

A Harvey

5/5 Stars
Very helpful and lovely staff, thank you!... Read more
11th Oct 2017 (7 years ago)

K mason

5/5 Stars
Very helpful people... Read more
11th Oct 2017 (7 years ago)

F Productions

1/5 Stars
Probably the worst estate agent I've ever experienced. Slimey and dishonest. Should rebrand as Misleaders.... Read more
8th Aug 2017 (7 years ago)

N Callaby

3/5 Stars
Was not happy to find out that my deposit had been released back to my account £15 short for deductions that I was unaware of?! Surely I should have been informed prior to this happening?????? I cannot fault the service I received from you whilst I had my tenancy with you and I accommodated all that was asked of me upon the end of my tenancy. Including the painting which was asked from me (I may add I was only told 1 day prior to my keys being handed back the colour that I needed). No one called me to advise that my deposit was going to be deducted and the reason for this, I found out when it went into my account and then it was myself who had to call and speak to the rental manager to find out why! Where was the customer service there please may I ask?????... Read more
Tenant
12th Jun 2017 (7 years ago)

B Reynolds

5/5 Stars
Really professional team who gave great customer service and quickly secured me a solid tenant for my rental property in town. A very happy customer!... Read more
Landlord
8th May 2017 (7 years ago)

C B

5/5 Stars
Renewing my tenancy with HO was easy, the process was professional, informative and she was v helpful.... Read more
Tenant
8th May 2017 (7 years ago)

N More

5/5 Stars
Helpful and professional and easy to approach. I'd definitely recommend them.... Read more
2nd May 2017 (7 years ago)

S stevens

5/5 Stars
great local firm with a larger presence now that they are Leaders, not JSM. Professional staff who have generally helped me as a tenant, and have given good advice. After nearly two years as a tenant, Leaders have secured an upgrade to the accommodation, which should keep me warmer in winter and save on bills - hurrah... Read more
Tenant
14th Nov 2016 (8 years ago)

C woodhouse

5/5 Stars
from... Read more
27th Sep 2016 (8 years ago)

B newton

5/5 Stars
Very friendly estate agents Extremely helpful Always there when you need then Keep it up!!... Read more
26th Sep 2016 (8 years ago)

K Cheshire

5/5 Stars
An extremely helpful, professional and knowledgeable team with a lovely personal touch. I would highly recommend.... Read more
16th Sep 2016 (8 years ago)

C Fancy

5/5 Stars
Eve Penman is amazing as are the whole team. I highly recommend them. Keep up the good work.... Read more
15th Sep 2016 (8 years ago)

L Olivier

5/5 Stars
Really helpful and friendly team. Especially Eve, great local knowledge & always willing to help that extra bit. Would highly recommend this team.... Read more
15th Sep 2016 (8 years ago)

B Firbank

5/5 Stars
Karen, Eve and the whole team are very helpful, nothing is too much trouble from property advice to the management of the properties that they rent for me. I wholeheartedly recommend them.... Read more
Landlord
15th Sep 2016 (8 years ago)

K Wallace

5/5 Stars
Very helpful and friendly team would highly recommend to everyone, was especially pleased with the service of miss Amy grady she has a fantastic knowledge and always willing to help!... Read more
15th Sep 2016 (8 years ago)

D Williams

5/5 Stars
Very professional attitude towards clients .excellent service and top marks to Eve and Amy .... Read more
15th Sep 2016 (8 years ago)

H Curtis

5/5 Stars
Leaders burry st Edmunds were really helpful in helping me choose my property would use again.... Read more
15th Sep 2016 (8 years ago)

A Grady

5/5 Stars
Karen and her team were very professional and informative when I came into the office after my viewing. They explained the whole process to me in detail when I was applying for a property and I would definitely recommend them to everyone I know!... Read more
15th Sep 2016 (8 years ago)

R Ardrey

5/5 Stars
Daniel was nothing but helpful throughout the whole process of helping us find our home! Any queries we had we just emailed over and nothing was too much trouble for Daniel. On collection of our keys Amy was there to guide us through all the paperwork taking all the stress of the move away. I have been with other estate agents in town and nothing compares to the service we received at Leaders. Thank you all so much!!... Read more
Tenant
15th Sep 2016 (8 years ago)

O Rymkeviciene

5/5 Stars
Very happy with agency and team, always friendly and helpful. Mostly if I have any problems I contact Daniel and he always tries to do the best and as quick as possible. Excellent service.... Read more
14th Jul 2016 (8 years ago)

D Parker

1/5 Stars
Standard admin fees from Leaders to rent a property are £432, plus an £84 fee every time the lease is renewed. That's completely unacceptable and I'd advise all tenants to avoid a company like this - and all landlords to recognise that charging these kinds of exorbitant admin fees is drastically reducing the market for your property. You could get an extra £15-20 in monthly rent if you just stopped using a company that puts such a massive admin fee on top of the rental charge. It's one of the things landlords regularly don't consider, but can have a real impact on how easy it is to find a tenant.... Read more
Landlord
7th Feb 2016 (9 years ago)

M Hart

5/5 Stars
For a busy Landlord (busy with family and life) they provide a seamless, effective and efficient service always. Very pleased with the service, the personal touch and the professionalism of this team. Highly recommended.... Read more
Landlord
13th May 2015 (9 years ago)
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