Hamza
No idea how this estate agent sells houses or if they only earmark properties they post for specific clients/buyers already known to the business. Very oddly run, you phone up and are put through to an admin team of sorts, never an agent. They will take your details and say they will pass it onto the agent who will allegedly phone you themselves, they won’t give you the agents details either so you have to just wait for this call. It’s been just over a week of me trying to view a particular property, phoned in multiple times to no avail.
- Update, if you find out who the agent dealing with the property is, you can try find their contact details on the actual website, the lady I dealt with was actually sound & treated me the way I’d expect to be, like 90% of other estate agent companies would’ve.... Read more
13th Jul 2024 (6 mo. ago)
They were thorough and did what they said they would do when it needed doing. Was always at the end of the phone and couldn’t do enough to help and advise. We’re friendly and professional and would recommend... Read more
Seller
6th Apr 2024 (9 mo. ago)
Very good experience with the agent. They were very experienced and knowledgable about the market. Good communication through WhatsApp.... Read more
Seller
9th Mar 2024 (10 mo. ago)
Fantastic, Danny very approachable, helped to complete forms and is always available if we have any questions. Highly recommend. Thank you for helping us at this difficult time of selling my late Mums Property with a lot of respect.... Read more
Seller
26th Feb 2024 (10 mo. ago)
M Qureshi
Clearly they have intention to take details and sort using pay scale ..ethnicity... ridiculous on thr part to take details 100 times and give the same answer.
Most unprofessional and unorganized estate out there. I have had to call multiple times for over three weeks to try and find out some details about a property and every time I have called, I have been told the same thing... "I will get someone to call you back". This never happened.... Read more
16th Dec 2023 (1 year ago)
Very personalised approach. Michael Bailey and his team readily answered any questions we had and stayed in touch. We were always kept informed and the entire process was very efficient. Can’t recommend them enough.... Read more
Seller
17th Jul 2023 (1 year ago)
M Singh
Most unprofessional and unorganized estate out there. I have had to call multiple times for over a week to try and find out some details about a property and every time I have called, I have been told the same thing... "I will get someone to call you back". This never happened. Clearly not motivated to sell properties and lack interest in customers as well as providing good customer service. The property I have been inquiring about has now been removed off the market but not even been informed about it. Do not recommend... Read more
12th Jul 2023 (1 year ago)
Very pleased with the personal service from Jack and Sandra. ... Read more
Seller
16th May 2023 (1 year ago)
T B
Absolute disgrace of a company. Rang 3 times and all 3 times advised I'll be getting a call back and never have I once receiver a call. Very poor customer service.... Read more
3rd May 2023 (1 year ago)
Y Singh
It was absolutely pleasure to buy our first family home with Keller Williams plus Neil was fantastic throughout the process very happy with the service thank u Neil for all u have done to get our new home within a month very fast process and very happy with the service... Read more
Buyer
9th Sep 2022 (2 years ago)
M Gale
This company typifies everything people dislike about estate agents!
Me and my partner have emailed and rang keller williams about viewing a property of theirs without any response. When I rang they didn't even take my our details to see what posion we're in, the lady just said 'it's not my property and I'll get the agent to call you".
We all know there's going to be a massive drop in the market soon and companies like this will be begging for business.... they will not be getting ours!!... Read more
19th Aug 2022 (2 years ago)
My agent was Danny, he is so good, his very respectful is always on hand always there for any concerns you may have. And extremely trustworthy, I am so glad I went with theses guys and so far I haven't had a concern with anything keep up the good work Dan and Pete your on the ball 110 % Thankyou... Read more
Seller
12th Aug 2022 (2 years ago)
S Uddin
I called several times & left msgs for a call back to view a house. No reply! Seller is paying them to find a buyer. They are not providing a service which buyer is paying for by ignoring calls of potential buyers. Appalling! AVOID THESE COWBOYS.... Read more
10th Jul 2022 (2 years ago)
S Wells
I have had a great experience of being part of the Keller Williams Plus Market Centre. I have noticed that many of the negative reviews on here are for individual agents, but this is a market centre supporting independent business owners. Please review the agents individually. Keller Williams Plus gets 5/5 stars for their dedication and support to it's agents!!... Read more
7th Jul 2022 (2 years ago)
J Tuck
I love being part of the KW Plus market centre! The training and support from the team is the best I’ve ever seen.
For anyone looking to use a Keller Williams agent do bear in mind we are all self employed business owners so check out our own reviews as well.... Read more
7th Jul 2022 (2 years ago)
C Hutsell
Coming from American Keller Williams as a Realtor and being able to be part of Keller Williams Plus in the UK is amazing.
We are transforming the way estate agency has been conducted. To have such great support from the market center administration to build my own business and deliver unique customer service gives me purpose every single day. It's exciting to be part of this global company... Read more
7th Jul 2022 (2 years ago)
L Vaitkevicius
Hands down the best market centre for agents! The ongoing support and mentorship is absolutely priceless.
Claire and the team do a phenomenal job! Thank you for all that you do for us!... Read more
7th Jul 2022 (2 years ago)
G b
Called 3 times now trying to view a property, been told somebody will get back to me 3 times, heard nothing.
Would recommend using literally anybody else if you actually want your estate agent to do their job?
Never experienced anything like it to be honest.... Read more
16th Apr 2022 (2 years ago)
D Redmond
Me and my partner first time buyers, mortgage ready to go with no chain... You'd think they would love people like you. Me and my partner have been in contact now 6 times in total, and each time told the same thing " Leave it with us and we will get someone to call you within an hour.. or some point today" After countless calls and emails still nothing. Incredibly rude and unhelpful. Will definitely never be using this company again.... Read more
Buyer
23rd Feb 2022 (2 years ago)
S Rahman
its a joke!
called a month a go no call back called so many times in the last few days no call back.
best to go an knock on the landlords door! let them know KW doing nothing with your poperty.... Read more
Landlord
4th Feb 2022 (2 years ago)
J Dolan
I enquired on a 2 bedroom end of terrace house in Brentwood by calling Keller Williams Plus. I called and emailed on several occasions and also emails through all the marketing platforms to no avail. I ended up speaking with different reception staff every time. They all said to me that they would pass my frustrated messages on to a Sales rep as they are busy but i never received any calls, nor any emails in response to which I find highly insulting and very unprofessional, especially for all the property Vendors who would decide to use this company in trying to sell their properties, people will have virtually an impossible time in reaching to an actual Sales representative that would take care of it's enquiring customers. What adds insult to the wounds, i drove past the property and i saw people outside, who said apparantly it has now been sold, but yet i didnt even get a courtesy call or email to tell me this from the Estate Agent themselves. I highy recommend to stay clear from this company as there are plenty of other Estate Agents in this area who at least will return your calls or emails when making an enquiry.... Read more
27th Jan 2022 (2 years ago)
N Butt
Claire Readings at Keller Williams Brentwood just ensured I lost my dream home so she could try and line her pockets with bridging loan commission, something she wouldn't have got had i purchased. I am FURIOUS with the shady way they have acted. I was delayed for 2 weeks whilst the vendor went on holiday, only that sadly they didn't go away and during that time Claire tried to sell to the bridging loan people. Sadly during the 2 weeks I was out of the picture the developer at the top agreed to buy someone else who had offered property so we have missed out due to her greed. I went to the vendors home 3 days ago thank god and got the FULL TRUTH. They are lovely ppl and said if that had known the developer could have bought mine instead but now its too late.
After posting the ABOVE review on their Facebook page 3 days ago, Claire Readings responded that I had made a hateful, angry phone call. Sadly for Claire she was unaware I had recorded the phone call. I continue to ask Claire for permission to share this phone call publicly (legally I require this) to prove her as a liar who made public false accusations against me. As a male with brown skin I can only wonder why Claire used the words 'hateful' and 'Angry' whilst mentioning she was a single mother whom had been upset (her marital / kids status is certainly not relevant) - Claire was painting a certain picture that is often done for one reason and one reason only. The word begins with R.
Having reached out to the 2 founders, the UK CEO, the President of KW I am still to hear back from them sufficiently, I have had no phone call and I am extremely disappointed as they clearly do not take complaints seriously.
I will be reaching out to the Ombudsman and exploring legal avenues upon exhausting their complaints procedure.
I lost my dream home because of a greedy agent. Please I beg you DO NOT LET KELLER WILLIAMS SELL YOUR HOME!!! If I could give ZERO (0) stars I would!... Read more
Buyer
28th Aug 2020 (4 years ago)
M Broomes
Great Estate Agency, fantastic Customer Service... Read more
16th Jul 2020 (4 years ago)
A Little
Excellent service given by all the staff dealing with my recent Property rental.... Read more
Tenant
25th Jun 2020 (4 years ago)