A Emerson
Keyhold managed the property I have been renting for the past two years and I can honestly say it has been the best service I have ever had as a tenant. Katy always made me feel like myself and the flat were in great hands and her management of the check in and check out was superb. Thanks Katy!... Read more
Tenant
9th Nov 2020 (4 years ago)
A Levin
Amazing on every point! Everything works, always. Repairs and maintenance organised quickly and efficiently by highly qualified tradesmen. Sue and Katy run Keyhold the way every property manager should be run.... Read more
26th Sep 2020 (4 years ago)
C Nielsen
Lovely company to deal with, great customer service and no question is to silly.... Read more
21st Aug 2020 (4 years ago)
K B
Lovely local estate agents. Katy and Sue are super responsive and quick to help with any issues. Highly recommend!... Read more
19th Feb 2020 (4 years ago)
T Hallahan
Fantastic service letting my property through Keyhold. They make the whole process seamless, would highly recommend!... Read more
Landlord
6th Nov 2019 (5 years ago)
T Brisco
In 14 years of renting Keyhold are the first agent to ever treat me (and housemates) with decency. Honest, friendly people.... Read more
Tenant
25th Aug 2019 (5 years ago)
A Foster
We rented a 4 bed house managed by Keyhold for two years and we found them to be responsive and effective in all that they did. When small things went wrong they sent round the right people to resolve it promptly.... Read more
Tenant
21st Jun 2019 (5 years ago)
T Marriott
Over the last few years I have had the pleasure of having Keyhold managing our rented flat, I could not recommend them more highly.
Clear, honest and friendly service.Always sorting any issues promptly!
A*... Read more
Landlord
8th Apr 2019 (5 years ago)
S Ferguson

I lived in the property these guys manage at 36 Keston Road. I tried to get them to fix my broken boiler once, and after having spoken to a number of them, they started ignoring their phones. That was all of their 'emergency' numbers listed, and when I had spoken to them, it was very apparent they didn't want to give me the number of Sue, the owner of the company to try and sort it out.
The flats on 36 Keston Road look very nice, but after moving in I discovered that the water supply has not been modified to service each flat in the building, so when you take a shower and somebody else in the building uses a tap, you will either be burned or frozen by the water. It seems that if more than one neighbour uses the supply (there are 5 bedrooms in the building so 10 occupants is possible) you will get no water AT ALL. I informed them of this a number of times and they did fit a pump which made a slight difference to the overall pressure, but the problem still remains. All I got in response is that they did not do the conversion and it would be too expensive. I would not move here after I move out if I were you.
Oh, and to mention that due to the quality of the conversion of these flats (36 Keston Rd), there is absolutely zero insulation between the floorboards. So, if you have have a penchant for monitoring your neighbours telephone conversations, this is the rental for you.
In response to my complaints about having no water pressure (and being annoyed about the boiler debacle), this agency gave me notice to vacate, instead of fixing the problem. I saw after that it was still up for rental, they just didn't want to deal with a tenant who had the audacity to demand a reliable supply of water. Lovely conduct.... Read more
Tenant
24th Mar 2019 (5 years ago)
M D
I was aware of Keyhold because when I rented a house in SE21 a few years ago, they were the managing agents. So when I came to rent my own place out, they were the obvious choice. They are really very good indeed.... Read more
Landlord
18th Jan 2019 (6 years ago)
R Leslie
We used Keyhold while we were tenants for three years in East Dulwich and found them to be excellent. Katy and the team were always available, fair in their approach, quick to help with any issues and always friendly to deal with. We'd highly recommend them... Read more
Tenant
25th Oct 2018 (6 years ago)
A Malpass
Keyhold were a breath of fresh air for us. We were looked after and they sorted any issues as soon as possible. There was a shop conversion going on below us, and they fought our corner for us against the freeholders of the property more than once. If I was in the market to rent in their area, I would go to them first. Really professional and helpful.... Read more
Tenant
7th Sep 2014 (10 years ago)