we are delightful with the service and responsiveness we received from H&H, everything was smoothly and professionally done, great thanks to the staff and Javed in particular. we would highly recommend this agency.
My first and last time using this agency. I've been for the first time to see a house for letting with them and had the worst experience. Me and my partner been the first ones to see the house, but after us was another couple. Later that day, the agent told me that the other couple paid for the holding deposit and he told me that they will give us the chance to pay also for the holding deposit. The second day I've been to the office at 9am to pay for the holding deposit and they have told me that the house is gone. And now the house is advertised on the market "LET ON 1ST VIEWING", but that's not true. That's a false advertising just to make people think that their agency is the best one, but cheating not gonna make the best agency.
We have been renting from William h Brown for almost 2 years and have been very happy with service and support provided by David and the team.
False advertising. They keep old properties on the marker so that it entices customers to call in. What they then tell you is the property is sold and end up showing you other properties that do not match your criteria. They are running out of properties to sell so keep old ones on websites like right move
They did not take the time to respond to my rental enquiries. I am disappointed as I believed Taylors to be a reputable name.
Update: I heard from the Northampton branch, but they then ignored my response. The flat I was interested in has now been let. I regret to say that the service I have received has been dreadful.
Excellent service for both sales and rental. Staff are professional and attentive who inform, communicate all the way through the process of sales and rentals. I have both bought and currently have properties let through Whites - could not be happier with the service provided. Finally an agent who lives up to the expectations of what they are supposed to deliver in terms of all round service. Would highly recommend for rentals, sales and landlords. Have used other agents and they do not compare to Whites & all the staff.
They can never do enough from advice, resolving issues and using their contacts to keep your life as easy as possible.
Unfortunately for me I saw an interesting house rented via this agency. It’s start with a viewing on Saturday made by someone called Alex which hadn’t no clue about where the parking space is and for all our questions his answer was:” this is what it is” then we’ve been to the agency thinking that we may get some clarifications, there we’ve meet Steven which was really understanding according to the way he treated us. Monday instead everything been changed in the way Steven talk to me.
Let me be clear, I said that this property is what I am looking for, only if possible to ask landlord to remove the cooking hub as we may have one and if there are any fees for changing the letters from prepaid based one to the monthly one who will going to pay for as I didn’t knew that it may not be any fees at all.
So Monday when I called Steven was trying to get in touch with landlord in the morning, as he said 40 minutes after they opened” and few minutes after someone suddenly appear after they say the property on Saturday(which is not true as I’ve been around the property until 5:30pm on Saturday and nobody was there) and they signed the paper work and at the end the landlord accept them, because????? Because this agency staff don’t accept people to ask questions, this is why.
BE AWARE AND STAY AWAY IF YOU CARE ABOUT YOUR MONEY
Would give 0 if possible. Very pushy and constantly lied was more interested in getting their commission and selling extras.
One of the worst experience I have ever had and refuse to ever use them again for anything.
Submitted a complaint about the process and was told they would not do anything as it was my word against theirs. So me and my wife couldn't even submit a complaint.
Jackson Grundy Kingsthorpe did a wonderful job listing and selling our house. Great communications throughout the whole process kept stress to a minimum. They certainly earned their commission and I would happily use them again. Thank you Sam, Richard, and staff for all your hard work!
Great experience both buying and then recently selling my house. Sam the manager is fab.