Excellent, efficient and friendly estate agents. They were quick to get back to me, flexible when I was unable to make deadlines due to being away, and very clear with what information needed to be provided.
Everyone was helpful to deal with and very informative.
The service is diabolical. The management of the property throughout the tenancy was below diabolical. Never get a return call. Totally inadequate when it comes to looking after their tenants. Appalling conditions in the flat at Park Hill despite numerous calls about the black mould and flooding. AVOID.
I only gave it a one star rating because it doesn’t allow you to give it nothing as it deserves
The best estate agents we dealt with as buyers in Wandsworth - professional, helpful and not pushy. We particularly valued Becky's input which was thoughtful and balanced when viewing properties.
Natasha de la Grense
Knight Frank’s communication was poor and often they wouldn’t update us even post a viewing. In 4 months, they had just 21 viewings which resulted in 1 offer well below asking price - we have had better results with Marsh & Parsons in just 3 weeks!
We just moved to the beautiful home near Brixton! Ailie Fraser really helped us by ensuring we saw the place quickly, answered a lot of questions and was able to see us through the whole process! She was not the only Douglas and Gordon member we met! And every step was just great
Travelled 30 minutes across London with my wife and 2-week old child for an ‘open house’ in Abbeville village this morning, yet no agent showed up. Called the office to be told ‘he should be there’ (what kind of resolution is this - he wasn’t there or I wouldn’t be calling you would I..!?). Complete time wasters, especially for the price bracket. Have asked to be removed from all future correspondence.
Myself and my best friend found our perfect flat with Jacksons - this was all thanks to Sam Hignell at the Streatham branch. After a tough year at our previous flat, we were so relieved to receive such fantastic service from Sam - he made the whole process practically stress-free, and was always on hand to answer any questions we had. I cannot recommend Jackson highly enough - thank you!
Avoid at all costs. Save yourself the time and frustration. I'm a landlord, the rental department is very poor.
Dannielle was a huge help to us in quickly finding a flat to let in Clapham! Delighted our property search is over!
We arranged to view a property that looked great in the photos and was within our budget but when we arrived for the viewing it was a different flat than that in the photos. It was darker, smaller and a completely different layout. We had travelled very far to come see the property and we're very disappointed.
They tried to play it off as accidental and a 'miscommunication' but it was in fact a misleading lie as they had even added a photo of the exterior of the correct house on the listing.
I see similar reviews from other people so it seems like a common occurrence for them to add misleading and false photos to listings.
I had an amazing experience with KFH Clapham Common. A pleasant and smooth process. A friend actually recommended me to Lloyd and I can honestly say he made the whole process calm and relaxing. Paid attention to my requests and what I was interested in and helped find the perfect property for me and my partner he was perfect during the viewings and had amazing knowledge of the area and about the different properties. I was also extremely happy with the admin Dorcas she was extremely helpful during the admin process she ensured that the paper work was sorted quickly and there was no delay in us moving in.
I can honestly say walking into this office there was never a dull moment such an amazing team and everyone was very welcoming.
KFH are a horrible pathetic corporate bag of nails. They are liars. In any other market conditions they'd wrap up in a month and the staff would be back to hairdresser school. I look forward to the day they are done.