Just had a very positive experience selling our house with Cockburn. From the onset Peter and team really showed how transparent they’re with pricing - the ONLY EA that quoted us a % fee with VAT included - all other EAs went for the ‘% plus VAT’. And throughout the selling process the team had been amazing at communicating between solicitors and with the viewers / buyers - the sale was not straight forward but thanks to the brilliant communication we exchanged and completed per our schedule. We would have no hesitation recommending Peter, Sam, Lily and Loveleen to potential vendors and buyers - you’ll be in very good hands! Namo Amituofo
I cannot begin to explain how unprofessional this company is. I am 30 weeks pregnant and on Tuesday I notified my landlord and called my estate agents to let them know of my situation of having to self isolate and as a result - will be retracting my notice to leave until this is over. My landlord had no interest or sympathy what soever and refused to accept my decision to stay because of safety measures. The Lettings Manager Louise Keynes, at Cockburn New Eltham asked me, Why are you self isolating. You don't need to self isolate unless you have underlying health issues. Your a letting agent yourself, you know how this works. If you don't move out we'll see you in court. I have never been spoken to by someone in the letting industry with such disrespect. Louise Keynes began to raise her voice and continued to be unsympathetic. Clearly in this instance they have fell far from any type of good customer service. How dare someone tell a vulnerable person what to do in this situation. I am not only disgusted about the way Louise Keynes and Cockburn has treated me but also how there is no sympathy from what is going on in the world.
Kyle has taking it upon himself to help us find new home and he managed just that. He was available 24/7 and communication was a breeze. True personal experience which is quite rare in around our area
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
Helpful and prompt service. We managed to rent out our property very quickly. Especially, letting manager, Jonathan Dickson has been very helpful from beginning. I would say he is very reliable, efficient and capable manager. Regards, Mrs Lynn
They are not giving proper information to tenants and taking people money for no reason the referencing agency which they are working with is not proffessional and they have no clue of whats happening right now with the covid 19 every aspect of life has changed due to this pandemic however the paper work and documents should stay the same its black and white and not adjusted to the current situation. I am really dissappointed with the service they have provided and will never ever use them again. Please, people watch out with this agency
Peter and his team were organised, friendly & professional throughout the sale process of my Chislehurst property. What really stood out though was the level of communication that kept all parties of the chain in the loop after offers had been accepted. Due to this sale management service the sale actually was concluded on schedule. After selling 12 properties in the last 3 years through different agents around the country I cannot emphasise the importance of this enough, otherwise all you will end up with is classic house purchase/sale turmoil. Basically, all agents have a Rightmove listings, charge similar commission & will obviously organise viewings etc, but there is only one agency that i have found in recent years that has a Peter Batty ensuring your requirements as a client are actually met. Highly recommended!
Excellent service from Peter, Deana and the whole team at ADM in Chislehurst. Whilst both selling and buying property is always stressful, and compromises are inevitable, they were able to secure a purchaser for our property in good time enabling us to move onto our next house, and we were kept regularly updated.
Special thanks to Jon Stuart (Capital Private Finance) who made the mortgage application process very easy and was able to secure us the funds needed very promptly, this enabled us to proceed with confidence knowing finance was in place. Thanks again, Jon and Sarah.