You (the tenant) are welcomed into your new apartment with dirty, unclean carpet. A kitchen with a fridge which has mold inside! Yes, mold inside the fridge! Greasy oven! I am just naming a few here. And a lot more goes by... What about leaving your apartment? Say your check out date is 20-Feb (the last day of tenancy - well, you paid rent for that day!). So you might think you have the whole day to move things, and clean the apartment, right? Oh no no no... They will want you to move out by early afternoon! Why? "Its a rule or the law, sir!". Now, what about getting the deposit back? Well, again, you might think once the checkout is done, the landlord is contacted, he approves/deducts, and you get the deposit back, right? Oh boy, you people are so naive and innocent. Here is how it works - The check out is done in the afternoon or evening (if you are lucky) of the last day of your tenancy [by when the apartment should be spic-and-span, obviously], then they contact the landlord after a week, the landlord replies (in my case the landlord was great and replied immediately), these people never check their mailboxes, you have to give them constant reminders by call, you get frustrated and ask your landlord to resend the email by CC-ing it to you and everyone he knows at Mann Countrywide, then you get an email saying "we assure you we hadn't received anything from your landlord", they then "release the deposit", and then send you a check after 10 days! Oh wait wait, but you would have already given them your bank details for a direct and quick bank transfer in the check-out form, right? Hmm... again, you people are very naive!
Now, now... You might think and say, hey, this is too harsh a review - someone might lose a job! But hey, you guys are forgetting something - these people are carefully selected to never get the job done in the first place! So, they are, instead, going to get a raise and promotion for doing a good job at not doing any job!
OK, I forgot to mention one thing here - you might think "if I ever have any trouble, I should call this number." This? One number? No no no... Its plural - these numbers! If you have any general issues - you call number 1, maintenance issue - number 2, end of tenancy - number 3, and good luck to you! Don't forget - the goal is never to get the job done! They also give you a wonderful reason - say you called a number and asked what's taking so long [you are innocent - you don't know yet that the job will never get done]? Guess what will the reply be? "Sir, its taking so long because we have a lot of properties to deal with" - as if its your fault that they have so many properties and less number of people pretending to deal with them! Is it the tenants' problem that the agency has so many properties when they can't even handle one properly?
Anyways, I should mention that my landlord on the other hand was the complete opposite - he (while being in Hong Kong) would get things sorted out in a matter of hours or maximum in a day or two! So that was what made our stay at the property bearable - an amazing landlord who are always available via email! He was someone who actually cared about the apartment which was once his "home" and now our "home".
So, good luck if you are renting a property from them. By the way, landlords, if you are reading this, please leave your contact details with the tenants - they will appreciate it, and please check your property before and after renting it. These idiots only rely on JJ Inventories who, on the other hand, will count the number of greasy, rusty forks and spoons in your kitchen but miss the obvious mold in fridge, broken drawer, greasy oven, dirty carpet or a lose cabinet door.
Mann - Shirley
Third Party Review - this review has not been verified by GetAgent.