D Tyler
Very good service. Efficient and considerate. Highly recommended... Read more
19th Jan 2018 (6 years ago)
C LiFe
Amazing service hands down, smooth and very helpful i would highly recommend them. This was my first time and wont be my last amazed on how smooth it went.... Read more
23rd Sep 2017 (7 years ago)
L DS
A Mickey mouse company, I have had nothing but a bad experience with the loughborough branch from the beginning to then end. Firstly, I rented from a private landlord through them, they failed to tell me until a month after I decided to go with through their agency that they require the renter to have their own insurance despite the fact landlord has insurance to cover themselves. Although yoi can go with who you please, they even recommend a company for you to get insurance from, it all seemed like it was an up-selling situation. If you do not get renters insurance you can not rent. So the first complaint was hidden cost until late in the process of renting. Secondly, I arrived in the apartment with my 1 year old that had supposedly been professionally clean through the deposit money of the previous tenant... The mattress was stained terribly, the were nails on the floor and dust everywhere. I
asked for them to contact the landlord and they said they won't deal with that. Then when it came to people viewing the flat when it was my time to move, I agreed to times and arranged babysitting for my child and no one ever came nor did they notify me about them cancelling. My last complaint is I moved out of my apartment a month ago and I have chased them up about my deposit 4 times they say they will email me but they haven't. When I last spoke to them they told me I could speak to my landlord about my deposit (which I have now done) he said he will release it as soon as they send the details about how the apartment was left, so still waiting on them to do their job.... Read more
18th Aug 2017 (7 years ago)
A Cairns
Simply phenomenal - in every respect! Martin & Co in our experience always seem to have the ability to reach tenants that other agents cannot and successfully rent our property long before other agents have even got around to listing it. Incredibly professional and knowledgeable support from James and the team. Thoroughly nice, decent, friendly, approachable and honest people to deal with too. Highly, highly recommended.... Read more
17th Aug 2017 (7 years ago)
S Hill
As in investor you rely on knowledgable and helpful agents to offer useful and sound advice. James at Martin & Co Loughborough has been just that! We haven't even completed on any business but as soon as I have a property available I will move it over to Martin & Co.... Read more
16th Aug 2017 (7 years ago)
N Middleton
Wonderful team and great service! Adam was very helpful. I would highly recommend! ????... Read more
21st Jul 2017 (7 years ago)
M Smith
Great service. Hats off to adam in particular. Very helpful!... Read more
21st Jul 2017 (7 years ago)
R Jones
Always on the other end of the phone when you need them, and Adam in particular was very helpful. Great service from start to finish! Would recommend to anyone.... Read more
21st Jul 2017 (7 years ago)
J Lowry
Disappointed I couldn't give them zero stars.
This letting agency didn't keep track of what or when rent payments were paid, resulting in countless letters sent to the house demanding values that were pulled out of their backsides, that didn't even resemble the apparent overdue rent and I was even threatened with legal action.
Good luck having anyone in the office when you visit or ring up know anything about your property. When I went to sort everything out I was told someone would be in touch, they weren't. When I rang and asked for someone to get back to me, they didn't. When I sent an email, I didn't get a reply.
Good luck getting your tenancy agreement signed, they won't send it for months.
And to top all of the horrendous incompetence, on the day to move out we weren't told what time to hand out keys in. When we asked they said before half five, as that's when they close. When I get to the office at five, it's closed and locked. I wasn't surprised after the shower of feces their service had been all year round.
This is just a small part of the problems this agency caused me and I would advise you to look elsewhere.... Read more
28th Jun 2017 (7 years ago)
Y Yu
Fantastic service and professional staff! Would recommend to any fellow renters!... Read more
19th Jun 2017 (7 years ago)
J Parker
Great team. Fantastic Service. I would 100% recommend!... Read more
5th May 2017 (7 years ago)
D Guru
This is the worst estate agents I have ever dealt with; so much so that I lost my property because of them. Firstly I was being professionally looked after by the Leicester branch. Then I received an email out of the blue telling me that my account had been transferred to the Loughborough office. it was rude and there was no explanation. The Leicester office had no say in the matter. From day 1 the Loughborough office could not transfer the rent received into my account despite me giving them the correct information on several occasions. They continued to send it 'nowhere' and more shockingly they didn't realize the payments were being bounced back into a 'cash' account that not even their accountants audited. And then my property was repossessed even though the rent was being diligently paid by the tenant.
These guys are completely shambolic and deserve to be stripped of their licence.
AVOID AT ALL COSTS... Read more
2nd May 2017 (7 years ago)
H Smith
very efficient and quick called in the morning to book a viewing and got to view the property later that day. good to see people acting fast when you need them to... Read more
15th Dec 2016 (8 years ago)
G Goodship
Really helpful from start to finish. Would defenity recommend them... Read more
15th Dec 2016 (8 years ago)
B Well
great team of people who are so helpful. They took time to answer all my questions and didn't rush me in to any decisions... Read more
15th Dec 2016 (8 years ago)
E Houghton
Really helpful and couldn't have done more to make moving easier... Read more
15th Dec 2016 (8 years ago)
S Higgins
Fantastic Service and excellent communication between agents and applicants/tenants/landlords/vendors... Read more
14th Nov 2016 (8 years ago)
A Beek
Worst experience with a letting agency. We had to do their job because they couldn't 'find' payments apparently and refusing to give us back our deposit. The house was extremely dirty on our arrival, we left it very clean when we left the house( they decided they should deduct money for cleaning fees). Would never recommend this agency to anyone! Get your facts straight... Read more
7th Oct 2016 (8 years ago)
L Baxter
Really good experience. Good to have an agent who knows their stuff. The team were really helpful throughout the whole process.... Read more
2nd Aug 2016 (8 years ago)
C Coughlan
100% would recommend. Brilliant and friendly service, would definetly use again, no faults.... Read more
2nd Aug 2016 (8 years ago)
N Bestwick
Couldn't ask for a better service. Courteous from start to finish always going above and beyond to help.... Read more
2nd Aug 2016 (8 years ago)
T Eaton
I have found Martin & Co to be extremely helpful and friendly. They kept me informed at all times, when they handled my property in Loughborough. I can recommend them as a professional Company.... Read more
27th Jul 2016 (8 years ago)
L Powdrill
Always received a very efficient and professional service from all staff within this branch.... Read more
27th Jul 2016 (8 years ago)
R Smith
I just wanted to say thank you to the friendly and professional team at Martin & Co Loughborough. All your help was greatly appreciated. Richard.... Read more
27th Jul 2016 (8 years ago)
N Powdrill
We rented our house through Martin & Co Loughborough and received an excellent service. The team were extremely professional and always on hand to answer my questions. I would highly recommended Martin & Co Loughborough to any landlord looking for a professional and reliable agent.... Read more
22nd Jul 2016 (8 years ago)
OldLien1
What A mickey mouse Bunch of amateurs, phoned them 3 time's to see a property on there
book's they never got back to me, each time I phoned they acted as if it was news to them
that a was trying to get a viewing, I just gave up in the end, I would NEVER!!!! use them there
a joke
... Read more
26th Feb 2016 (8 years ago)
D ford
i have a shop. every time the flat above is for let they put the "to let" sign shop side and i loose business because people drive by and think its my shop!!! they dont listen , as they keep doing it!!!! ... Read more
9th Jun 2015 (9 years ago)
R Mason
I have dealt with Mitul for a few years now and would highly recommend his services which are trustworthy and reasonable. Martin and Co are a freindly team who will do their utmost to help. Richard.... Read more
7th May 2015 (9 years ago)
V Sanghani
Thank you for the fantastic service when selling my home.... Read more
6th May 2015 (9 years ago)
Y Zou
Not a realiable letting agent, loughborough student please avoid. poor maintenance, poor customer service, only contact you when they asking rent. everything about this agent is WRONG.... Read more
1st Jun 2014 (10 years ago)