I chose this agency to rent out my home initially because the lady who visited the property to provide me with a quote was lovely and helpful. Once under their management, the service I received was pretty adhoc and once the tenants decided to leave the property the agency were very slow to get things moving to find new tenants. The communication is very poor and I had the feeling that the agency was there to look after the tenants rather than the landlord. As a result of bad management and marketing the property was empty for 6 weeks. They did find a tenant in the first weeks and it then took a week to realise that this applicant had a CCJ. The property had already been taken off the market and so it was back to square one. Eventually I was so dissatisfied with the service that I switched agents. Not a happy customer - communication terrible and customer support very poor. There was one guy there who I found to be very good with positive customer service skills.... Read more
9th Jul 2019 (4 years ago)