Morgan Randall - Canary Wharf

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Johns & Co - Canary Wharf

JOHNS&CO - New Homes

Ballymore - Wardian

JOHNS&CO New Homes - London

City Grade Property

The letting agency consists of most scrupulous agents that you can imagine. Please be very careful in your dealings with them.

We lived in a Morgan Randall managed property for almost 3 years. Aside from the initial positive impression from the sales/lettings team, everything quickly went downhill once the lease was signed. A simple task, such as adding another name to the lease, took several months as property managers either never responded or took a long time, and every time you try to give them a call, they'd be on "lunch break" and nowhere to be found. Similarly, it took them a couple of months and several chase-ups to fix our broken shower, along with other issues. After the initial duration, they tried to raise our rent to an above-market rate despite our argument that there were several other available properties being marketed at lower prices. The quality of the check-in report was lacking, and resulted in us being deemed responsible for damages that were "suddenly found" as the check-out report was (of course) significantly more detailed and thorough. It then took several weeks of back and forth before they agreed to approximately halved the value of the "damages" they claimed were done by us, which is truly telling. All in all, a terrible experience. Stay away.

I would recommend Morgan Randall to anyone seeking a new home in the Canary Wharf and surrounding area.  Our agent, Julia, gave us exceptional customer service and - more or less - did the hard work for us!  She was thorough, efficient, responsive and professional throughout the entire property search and made the journey that more pleasant.  We have now settled into our new place and can only thank Julia for putting in the effort to make sure the place was tailored to our requirements, especially during such a tempestuous and unprecedented time we are all facing.

Julia helped us with a rental property in London. She addressed all our queries promptly and gave clear instructions. Everything went smoothly from the point of offer to signing the tenancy agreement. Would definitely engage Morgan Randall again for future lettings.

Julia and Morgan Randall provided exceptional service despite challenging circumstances. From the get-go, I received all the information required to make an informed choice. My questions were answered swiftly, I was kept updated at all stages of the process and ultimately able to secure a tenancy in less than 24 hours. Expectations and commitments were managed professionally throughout, would be happy to recommend or reuse their services in the future. Top notch!

Be warned if thinking of selling with this agency. They told us they had a cash buyer, who had given a £5000 deposit to secure the property and complete in 30 days. It sounded too good to be true, and it was. The buyer pulled out, and it turned out there was no deposit or help from the agency to pursue it. I know estate agents have a bad reputation but I always had good experiences before with other agents. We will now report them to the ombudsman.

After viewing a flat, my wife and I put a holding deposit down this property later that evening. The next day (Friday), I received a call from Morgan Randall telling us 'Congratulations the landlord has accepted your offer' and 'we will take the property off the market'. Additionally, after I asked if I could cancel any viewings I had arranged for the weekend, they gave me the go-ahead and reassurance to do so. During this call, we were also told that a property manager will be in touch with us on Monday. With their confirmation, we also handed in our notice for the place we were currently renting.

When we didn't hear from the property manager (Mon-Wed), we tried to get in contact with Morgan Randall via emails, WhatsApp and calls repeatedly. When we do try to call, we get the standard reply of 'They will call you back' which we never received. Over WhatsApp however, we were told that they will get things sorted for us. On Thursday, after not hearing from the property manager again, we called Morgan Randall repeatedly until we they finally responded notifying us that that the landlord has accepted an offer with another agency. This means we were left with NO HOUSE A WEEK BEFORE WE WERE MEANT TO MOVE IN. We don't doubt that the team was working hard to sort out the issue but clearly we deserved much greater transparency over the issue. As far as we were concerned, the flat was ours, hence if we had at least been aware that there was any issue we may have been able to assess our other options. Instead, we received the unpleasant surprise that we had less than a week to find somewhere else to live. The Morgan Randall team promised to do their best to assist us with finding a new place, following which we received no further correspondence from them.

When we wrote a formal complaint e-mail, they said 'the landlord decided to accept another offer and the Lettings team informed you of this as soon as possible. Having said this, we agree that communication should have been better during the process and calls ought to have been returned. We will be reviewing these matters internally and providing further training so this does not happen going forward.' It seems they have not acknowledged the issue that we complained about. We were told that the landlord accepted our offer and that the property would be taken off the market - NOT that the landlord was still considering the offer. Those are two very different things. Additionally, we were only told when we called them repeatedly, they did not call us to break the news. Their ability to provide training for this is somewhat questionable when they don't seem to be able to acknowledge the cause of the issue.

Needless to say that we are extremely disappointed in and shocked by the lack of professionalism by Morgan Randall, Canary Wharf and we will most definitely not be recommending them.

We are student housing company operating in a number of different countries. We have recently started working with Morgan Randall to expand our London operations. So far, we have received nothing but excellent service. They understand the market well and act swiftly. Their staff are very professional and talented. Bradley, particularly, was extremely helpful. We recommended Morgan Randall to any corporates in need of flats for their staff or client.

Choose your agency wisely!
During my home searching period, I worked with various Estate Agents. Jade from Morgan Randall is the best by far!
She always chased the things for me, provide the best service during this period.

Julia helpud us find our first flat in London ! She was extremely helpful and professional, exactly what you would want from a real estate agent. She took out time in understanding what my wife and I were looking for and showed us the perfect property. 

Julia asks the right questions and guides her client in the right direction. I would recommend Morgan Randall to anyone who is looking out to rent a good property in London.

Thanks Julia !

Bronte at Morgan Randall made our move as pain free as possible. She was professional, understanding and thorough. She provided clear information and kept us up to date every step of the way. Couldn't ask for any more!

There are many things I really love about Morgan Randall from the website to the people.  The first thing I noticed about their website is that all the information is present and clear and easy to find (unlike other estate agents where the presented information is somewhat inconsistent) and always includes things like service charge, council tax etc.

On the very same day I submitted a form to the website with what I was looking for, I got a voicemail from a cheery voice, Gina De, that instantly made me feel that my message was important.

Gina has taken my needs on board and has been excellent in showing me different places and listening to my opinions on them.  Whenever I view a place with her, I'm given an information pack about the it making it much easier to remember what I've visited and she is always very patient with my questions and has given me a lot of advice.  I've also found her replies to my emails to be extremely prompt and on top of that she's a delightful and enthusiastic person! I haven't found the perfect place for me yet but I really hope it's through Morgan Randall as I've felt like a valued customer here.

I have dealt with Gene Lim at Morgan Randall and he has been outstanding. I am currently going through the process of changing the name on the lease with a new occupant and Gene has been exceptional in reply to emails and attending to any queries i had in relation to the move. Would highly recommend working with Gene.

I dealt with Grace Sees at Morgan Randall and she was excellent. Very communicative (and excellent at responding in a very timely fashion), and as their was more than one offer on the table for the landlord to consider, open and transparent regarding the process. Based on my experience I would definitely recommend Grace and the Morgan Randall letting team in the future.

However I have later edited this review (from 5 star to 3) because while the initial letting process was great, once I had signed the contract - I struggled to get any follow up service from Morgan Randall.

I was urgently looking for a short term rental apartment and Morgan Randall Canary Wharf were extremely helpful. Bronte G was particularly helpful in quickly providing me with options that met my very specific requirements, replying to my emails promptly, taking immediate action and and keeping me updated every step of the process. Jamie S was also particularly helpful and contributed to my overall positive experience with Morgan Randall Canary Wharf. Based on my experience with the staff I would recommend Morgan Randall Canary Wharf to others.

Grace has been absolutely fantastic. Speedy responses out of normal office hours, no request too much trouble. She epitomises customer obsession and professionalism in all that she does. I couldn't attend the viewing in person so she face timed me which was a nice touch. It made my transaction painless, quick and enjoyable. I would hire her for my company in a heartbeat.

I recently rented a property in Canary Wharf. 

My letting agent Emma was superb, she was very efficient in sourcing a property within the right spec that I needed and also within budget. 

She also understood that I needed to move into a quality apartment in a short space of time. She sourced a number of great properties in the area. 

She is very professional and I would definitely recommend her services to friends, family and anyone who is looking for a property in the Canary Wharf area.

I viewed a property with Gina De of Morgan Randall recently. The whole process went smoothly from beginning to the end.Gina arrived at the property early and greeted me with enthusiasm. She answered all my questions with patience and also gave me a lot of professional advice during the view. I am very impressed with Gina’s professionalism and warmth. I will definitely recommend Morgan Randall and especially Gina De to any of my friends.

My partner and I have been looking for an apartment for the last few months with no luck, until Grace came along and found us a beautiful flat within a day! She’s been great throughout the process, always being on hand to answer any of our questions and providing everything in a timely manner! We’d definitely use Grace again and would recommend her to anyone looking for a professional agency service.

I did a first visit with Laura and that was fab experience. First she was on time and very welcoming. She knew how to create the good atmosphere with the seller. She has a good sense of human relations and she knows how to present a property at its best. She is really gave a good attention to my needs before proposing my the viewing. The description of the property she gave before the viewing was very accurate. She really does the research work and I was happily surprised by her efficiency in finding the right match. I will definitly ask her again for my next researches.

I had the pleasure of having Grace Sees as my estate agent. She was enthusiastic from the start in trying to find myself and my flatmate a place to live, whilst carefully listening to our requirements. We were lucky enough to find the flat we wanted on the first day of viewings with Grace and she was super easy to talk to when dealing with the paperwork afterwards. Would highly recommend Grace to anyone looking for a property in London, especially as a young person.

I was so fortunate to have been looked after by Grace Sees who took care of everything and guided me through the whole move in process. She took the time to look for properties that I would like and were within my budget. Very helpful, would highly recommend!

I had the great privilege to be looked after Hollie Osborn.
I was extremely demanding and,  had all what I needed.
What I admire the most is the honesty! Hollie was straight to the point and even dismissed a penthouse...actually, not a penthouse, as a shared entrance. We both smiled about that knowledge.
If one needs a very high grade service, Morgan Randell is the reply. However, if one needs a VIP, time limited yet a caliber service, ask for Hollie Osborn.
Not only highly professional, but very honest and full of knowledge. This lady, after only two texts, selected exactly what I was seeking. 
Thank-you Hollie for your discreet yet light, extremely honest and fun time you gave me.

I had the pleasure of working with arguably the greatest property agent - Jade Graham from the Canary Wharf office. Jade went above and beyond on multiple occasions. Going out of her way to show me several attractive properties which fitted my criteria perfectly. She is professional, personable, attentive, proactive and comes very highly recommended. 
All calls and emails were also responded to in a timely manner. Jade and Morgan Randall will be my exclusive choice of agency when looking for properties in the future.

Wasting of time. I’ve tried to rent an new place to live with this agency. The only thing they’ve done is disturbing me with an offers which are out of my budget or far away from the requested location. 
I’ve got one viewing in the building next to their office. The agent was trying to impress me by getting me a ride on their new car. That was so stupid???? After all the viewing was useless cause the rent was far away from the requested budget. What was the reason to call me then? What did they expect????????

Let's talk about what it is to have an awesome Estate Agent helping you out. Our first contact with Hollie was from the USA, with an 8 hours gap between us. And she was fearless. We used to call her hurricane Hollie referencing here "get-things-done" attitude. Everything was taken care of through FaceTime. The "whole nine yards" - The virtual tours, negotiating costs, talking about our cats, and be with us during the apartment inspection. Thanks, Hollie for being there when we were newbies in London. You were an awesome hurricane.

I had the pleasure to have Caroline as a Senior Property Manager. Caroline has always been very helpful and receptive to my queries. I always had the chance to get a very fast answer from her regarding my requests. She is very enthusiastic and proactive. I would highly recommend Caroline as a property manager. Many thanks for your kind help, much appreciated !

Being a busy professional and traveling frequently, 
I was very impressed with how Jade Graham was able to step in and volunteered to help me find my perfect London home. 

Jade took the time to fully understand my requirements and priorities for a London location and showed off 2 beautiful apartments that really hit the spot. 

I am very grateful that neither of our time were wasted and it was impressive to hear about her background in sociology and criminology as well as how highly she speaks of all her colleagues at Morgan Randall and how much she enjoys working with everyone and of the company values.

I believe we may have found me the right apartment and Jade is now attentively following up on a few queries before I can put in an offer! 

Looking forward to signing soon!

I am very much satisfied with the service provided by Jade Graham. I reached out on a Saturday afternoon to book a viewing and within an hour it was all booked in for me - much opposed to many other agencies. She met me at the property with such energy and excitement and that just appealed to me. She is certainly a great agent and I would recommend her and Morgan Randall.

I use Morgan Randall for renting a flat, and Hollie Osborn helped me a lot. When I urgently need a place in a short time, she quickly responded and act swiftly. She's quite friendly, and not intrusive like many other letting agents. Hollie also gave me lots of advices on moving out of my last property, which is not really her responsibility. I'm happy that I can have her help.

The easiest 5 stars I've ever rated someone. Jade Graham was exceptional - so talented, helpful, knowledgeable. I am very pleased with her professionalism in helping me find a house of choice. Even when I couldn't make the viewing, she used her proactive skills to video the property with details to attention and send to me to make up my mind - which to me is going the extra mile. Thanks so much Jade.

I am extremely happy with the service of Jade Graham from the Canary Wharf office. Jade has given me great support and help and showed me several attractive properties. She is an excellent professional and I strongly recommend her. Great experience renting a flat. Everything made easy and found a flat that I liked on the very first viewing. She made sure the procedures and costs were clearly understood and followed up in a timely manner without giving pressure. I am a very happy client.

Nay is by far the best estate agent I have ever dealt with of you was going to work with any reliable agent it would be her 5* service

It's been only a few days we engaged with Morgan Randall to view some properties. We met Hollie. Since first moment she has been amazing with us, trying to help out in everything she can, and keeping us updated of all the details. She goes the extra mile for us and it's been a pleasure to have her on our side. Will definitely get in touch with her next time we need to search for a property.

Although we did not end up renting through Morgan Randall, our experience with them was outstanding. We dealt with Hollie for the majority of our time working with Morgan Randall and she was nothing but helpful even reaching out to us to congratulate us after finding a property to rent with another estate agency.  Hollie was friendly and accommodating and felt more like a friend than an estate agent. I will definitely be looking to work with Hollie in the future when renting.

I contacted Morgan Randall, as I was interested in one of the flats advertised on their website. I spoke to Hollie, who was very friendly and gave me more information. As I have pets, it was important that the flat was pet friendly. Hollie took all my details and phoned me back a couple of days later to tell me that she managed to convince the landlord to accept pets in his flat. Hollie and her manager Jamie went above and beyond my expectations and acted quickly in order to secure the flat. It took less than 24 hours to have my offer accepted from the landlord. I would definitely recommend Morgan Randall Canary Wharf Estate Agents, as they are very professional and offered me an excellent service.

The experience with the Morgan Randall estate agency was amazing. We got quicker replies within a short span of time. Miss. Danielle from Morgan Randall helped us alot in viewing and getting around for the hunt of properties. She even adjusted her schedule according to us. We had a great time with her in viewing and hunting the properties. And yeah she drives very well and superb and we had a great experience with her in viewing the properties. 

Thank you Miss. Danielle once again.
Thank you Morgan Randall.

This one of the best agencies I've worked with while looking for a flat in London. My lettings consultant, Hollie Osborn, was an absolute gem! She was friendly and extremely efficient. She provided fantastic advice and went out of her way to find us every property they had available to suit our needs. I'd highly recommend you ask for her the next time you're looking for a place, a lovely experience overall!

By far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys.  They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money!  You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me!  That I can’t even get into the property that I’m paying for. 

 But there is more!  When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did.  We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa.  Until my order comes through on Amazon because God knows they are not going to get any new ones.  Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice!  The shower head is completely screwed!   The doors to balcony do not open!

I could probably go on for days!  Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.

Jade was very friendly and supportive. She made sure that she knew all my desires for the place both cost and quality wise, and during the viewings, she was taking notes, in order to match closely further suggestions. She was very professional, but treats the client also as a friend, not just client, which makes it more welcoming than a normal agent. Despite not having a good match between cost and quality I like, I would definitely advise people to seek the service of Morgan Randall, and it's agents.

We have been tenants with Morgan Randal for 2 years now and always received the highest quality service in terms of flats search and also property management. We are now looking for a different flat and Danielle our agent has been amazing. We have very difficult requirements for our new flat and she managed to find the perfect match even for the first viewing. Has always been very polite, friendly and really reads our minds in terms of what we are looking for.

I had a very positive experience renting a property from Morgan Randall. Hollie was efficient, friendly, and went above and beyond my expectations. She was always on hand to answer questions about the tenancy agreement and helped make the moving-in process smooth. Hollie even took the time to return to the property and take thorough measurements to ensure that I could move in my grand piano. Fantastic customer service from Hollie and the staff at Morgan Randall!

Super friendly and efficient staff! A special thanks goes to Hollie Osborn who has been able to coordinate and organize in a smooth way all the papers. Way to work super fast and operative plus she is brilliant for helps and suggestion and also an amazing driver! Multitask and able to find quick solution when a problem comes up! She has shown an amazing way to work efficiently and productive. Remarkable skills and great client service :) 
Super happy ????

Sharntell has been my property manager for just over a year and is doing a brilliant job. She Is very professional, helpful and always gives excellent service. Everybody at Morgan Randall is friendly and efficient. I recommend Morgan Randall Estate agents.

Dealt with Shruthi who managed to negotiate a renewal for us.  She acted quickly and professionally to make sure we did not lose the property.  Very impressed with her service and would recommend to anyone else.

Sharntell is managing our property and she's been so helpful and efficient! In very short notice she arranged some repairs in the bathroom and whenever we needed her help the turnaround was amazingly quick. It's great dealing with her! 
Contractor is such a positive person and so efficient! He dealt with quite a few repairs in the flat and he sorted everything out in a very timely manner! 
Thank you Sharntell !

I just renewed my contract for another year, and the agent Niema  Osman was brilliant. She responded to my email within minutes and set-up the necessary paperwork in no time. She followed up with my landlord and everything sorted within the day. In addition when I did call her back just to query a  few things, i was put through to her ASAP, no delays or fuss. Very polite and helpful, a great service all round.

I met Klaudia last week for a viewing. Prior to meeting, she kept in constant contact with me. Ensuring that she knew my requirements and that I was still looking for a flat. The flat she showed me was beautiful. She was very positive about it, and explained all the steps to me. She has excellent customer care skills. She has been very helpful so far. Just hope I'm lucky enough to get the flat.

It has been absolute pleasure meeting and talking to Daugile, who has been amazing  when it comes to looking for flats to fit criteria and budget. She has always been professional and extremely helpful. 

Everything has been thorough, fair, extremely friendly and accommodating. Daugile has gone above and beyond to make sure I am genuinely happy with search and needs. Overall had a fantastic experience with Morgan Randall.

Would definitely recommend!

Sharntell is managing our property and she's been so helpful and efficient! In very short notice she arranged some repairs in the bathroom and whenever we needed her help the turnaround was amazingly quick. It's great dealing with her! 
Richard is such a positive person and so efficient! He dealt with quite a few repairs in the flat and he sorted everything out in a very timely manner! 
Thank you both!

Anthony initially agreed to  showing me a property at very short notice late on Friday afternoon and was already there when I arrived. His welcome was friendly and he put me at my ease straightaway. During the viewing he was helpful, providing me with instant answers to the questions  I raised., but without being pushy.  Afterwards he kept in touch and although I decided to purchase another property in the end, this was nothing to do with Anthony, whose efficiency and calm approach  certainly impressed me.

Great experience with Morgan Randall so far!

Special thanks to Scarlett May who have showed me some units around E14 yesterday evening, who have demonstrated good knowledge of the area/properties. 

She's extremely friendly and understands my requirement just after a quick phone call. All the units that are recommended by her are totally something I'm interested in. Great experience with her, highly recommended.

Excellent service and professionalism by Scarlett May. Scarlett was sincere and helpful from very beginning. Just the type of person you need when looking for your first home. She was flexible with timings and available when I requested to visit the property at the weekend. She gave me her honest view and which helped me taking informative decision. Would definitely recommend.

Big thank you to Michael Smit!! The most friendly, helpful and efficient estate against have come across. Was expecting the search process to be a pain but has been made so much easier by Michael. He was able to arrange bookings at short notice and consistently goes the extra mile. Amazing service. The search is not over yet but with Michael am confident will find something good!

Although we didn't entry our property from this agent however the work Elise has done forced me to write a review here. Elise was very professional and her attitude was wonderful. She has been fantastic throughout the process of our search. All the property we viewed were worth seeing. She was available and answered to all our questions. She was well knowledgeable with the area. We have seen lot of other agent however I would say that Elise Mallia had been the best.

Scarlett is amazing. She is always on the ball, very responsive and contactable whenever you want to. She works very hard (long hours every day and plus weekends) and she is very professional. I would recommend Scarlett to anyone who is after a dream home.

The letting consultants are really good and helpful.

Special thanks to "Elise" for helping us in finding a perfect home here in London. She was always approachable and did a perfect job in shortlisting a very limited number of flats based on our requirements. Considering the fact, that how urgently we needed an apartment, Elise even stretched beyond her office hours and arranged a re-viewing of the flat for our satisfaction (Sorry Elise for those extended hours of your job).

Thanks to Jimmy as well for helping us in getting the paper work done on time. Within a week's time, we not just found a home but were able to shift and settle down as well. 

Cheers to Morgan Randall Team..!!

I am highly impressed by Morgan Randall letting Agency but a special mention goes to Elise. She dealt quickly and efficiently with all our enquiries throughout the whole process. She is definitely an asset at Morgan Randall and someone attentive to details and always happy to accommodate any requests. She made the whole process smooth and hassle free. I highly recommend anyone to view properties through Elise from Morgan Randall Estate Agency. You will not be disappointed.

Had the opportunity to see some very interesting property with them. They have a good portfolio and agents make all necesary to fulfill your search. Great service and wonderful staff. If you could chose the agent ask for Adriana P.

I had a very positive experience with Holly Jensen. She has helped us to find exactly the property we were looking for, and has always been professional and available during the process. Also the move out process was smooth and professionally managed.

Impressive sales performance from Anthony Norton at Canary Wharf branch. Professional and hard-working, under very challenging market conditions Anthony sold our property whilst others provided regular long-winded analyses of the market but could not deliver. Always cheerful, diligent and prompt with answering queries, as a vendor I could not ask for a better sales agent. Thank you, Anthony, for your fantastic services that went above and beyond the call of duty, a great asset to Morgan Randall.

Anthony Norton has been exemplary throughout the entire process and was even willing to come in on a Sunday - yes, a Sunday - for a viewing. Permanently upbeat, high energy and helpful. Hugely appreciate his efforts on what is a trying process at the best of times.

Thank you Anthony Norton @ Morgan Randall. Friendly and efficient service meaning we were in a position to make a decision on a property within 24 hours of seeing it on the website, including two viewings and an answer to all our questions. Extremely helpful - including conducting the viewing whilst keeping my very active 2 year old entertained! Persistent but not pushy - everything we are looking for in an agent and if we're selling in future we'll be in touch. Would definitely recommend.

I am amazed and highly impressed with the kind of services provided by Morgan Randall letting consultant. All credit goes to Elizabeth !!!  She proposed flat according to my criteria close to my office and immediate available. A big big thanks for brilliant job. She offers viewing options as per ones budget and lifestyle preference.
                     Elizabeth Marshall showed me best properties in the area. She is a smart  and honest letting adviser who triaged my preferences very well, and showed me the ones, as per my preference. Elizabeth's follow-up skills has been excellent and non-bothering! She clearly answered all the questions I asked. I highly recommend any one to view properties through Elizabeth from Morgan Randall Estate Agency. Keep this momentum up and feel us proud.

I had a wonderful experience with Morgan Randall and especially with Elizabeth Marshall when I was looking for an apartment to rent in Canary Wharf. I did not know anything about the rent in the UK because I am from France. Elizabeth explained clearly everything to me including the fees that would need to be paid and gave the answers to all my questions. Elizabeth is a wonderful and friendly person, I would recommend her as an agent to the ones who are looking for a property to rent in Canary Wharf. It was a pleasure to meet her, I wish her all the best for the future.

We have had the best estate agent experience with Elizabeth at Canary Wharf branch. From the first email to viewing and to the end she has been absolutely a star. She has gone beyond expectations and given the best customer service. I would also recommend the company ,as a team they have been extremely efficient.

I would just like to express how fantastic and professional my lettings consultant Elizabeth Marshall from the Canary Wharf office has been throughout the process of my move to London. She has gone above and beyond to get everything organised in securing my apartment in a timely manner and has made the relocation completely stress free. From liaising with the landlord abroad, to ensuring all my personal requests were met, she really did get matters running smoothly. She ensured all my queries were explained thoroughly from the get go, highlighting the contractual terms, managed all paperwork quickly and accurately, and kept me fully updated at all times, even after working hours. Elizabeth was very clear from the first phone call, giving me a full breakdown of fees and explained exactly what was required from me procedurally. Everything was straightforward, with no hidden extras! Would definitely recommend you to ask for Elizabeth in the Canary Wharf office, she is wonderful at her job and a breath of fresh air! I will no doubt be returning to her in the near future, thanks Elizabeth!

Adriana Popescu managed our renting and helped us moving in. She was very helpful, enthusiastic and was always available to answer our queries. We needed to move in a very short time and she did everything to get us moved on time with proper guidance… very professional.
Overall our experience with Morgan Randall is excellent and I have already recommended my friends and colleagues.

Jamie and Oliver have been great and very helpful when I was looking for a suitable place to move to. Oliver did his research and matched me up with the right properties taking into consideration my requirements and my budget. They took their time to show me around the area and drove me there. Whenever I had questions they responded quickly and accurately. Totally recommend them.

Adriana is an absolute pleasure to work with and know. She is super helpful, enthusiastic but also considerate which is really refreshing when working with an agent. We had met on two occasions to look for properties (after one, my circumstances had changed), listening to what we needed on terms of budget and location. On another note, even the receptionist is very polite and welcoming so I very much applaud this company (or at least the Canary Wharf location).

My experience with Morgan Randall couldn't have been better thanks to Oliver. He knows exactly what he's doing and didn't hesitate to ring me first whenever he finds a property which he's sure I'd like as he knows what I'd want even better than I do. He's so professional and passionate, I can tell that he thoroughly enjoys his job. Don't hesitate to contact him if you're looking for a property to let in E14. You'll get everything you deserve.

ELSIE GREY- During my time at oracle I was dealing with a lady called Elsie, who ordered stationery from us. I have a lot of clients but Elsie was 100% my favourite. She was always so happy and positive during the phone calls and emails and when meeting to discuss with prices. She was very sharp and firm and could always seem to find a price better than what I quoted so in that sense she has her business mind screwed on! Bubbly and great person and puts across such a professional  reputation for Morgan Randall

Our experience of Morgan Randall has been extremely positive and in particular Holly Jensen who was our point of contact. This was our first experience of a property search in London and Holly has been outstanding in guiding us right throughout the process. Holly was extremely thorough and professional throughout; from identifying numerous properties which met our requirements to ensuring that all of the details of the contract were meticulously finalised and explained. She has really made our first property search in London easier and more stress-free than we could have hoped for!

Miss Holly Jensen is awesome!! She guided me patiently all the way through the beginning till the moment when I was about to make an offer until I knew I couldn't have a pet at the potential property. What a shame! but still Holly remained professional and didn't get turn down despite I didn't make an offer at the end. She still asked me how I was getting on with my house hunting awhile later. Very impressive with such a professional! I remember she also showed me around the neighbourhood after I viewed the flat. Nice gesture as you normally don't have agents who would spend time with you after the flat viewing. To me getting know about the neighbourhood is as important as the specification in the flat. Well done Holly! You have always done a great job. And again thanks for your patience with me and your time & effort. Pleasure to work with for sure.

Hayley Sponder deals with all of our recruitment queries efficiently and professionally. She clearly knows what makes a good candidate for the company she represents which ensures that only the best get seen. I wish a few more heads of recruitment were as vigilant!!!

I was impressed with the efforts of Oliver Seymour to find a flat in Canary Wharf that met our needs. His diligent efforts on our behalf began well before we left the States and included video viewings of potential properties using WhatsApp and frequent email updates of properties that had become available. By the time we landed in the UK, I was already familiar with several apartment buildings and their floor plans. If Canary Wharf is your destination, Oliver is well versed on all the area has to offer. I would not hesitate in recommending him.

My experience with Morgan Randall has been very satisfying thanks to Elizabeth. They offer viewing options as per ones budget and lifestyle preference.

Best properties shown by any letting consultant so far. Elizabeth Marshall showed me best properties in the area. She is a smart letting adviser who triaged my preferences very well, and showed me the ones, as per my preference. Elizabeth's follow-up skills has been excellent and non-bothering! She clearly answered all the questions I asked. 

I highly recommend any one to view properties through Elizabeth from Morgan Randall Estate Agency.

Elizabeth Marshall was excellent to deal with during my property search. During our first phone conversation she asked very specific and insightful questions to try and understand exactly what I am looking for. I liked this because it meant that I won't be wasting my time seeing flats that don't meet my criteria. Elizabeth is focused, results-oriented, and had a great understanding of what I was looking for. I also found her always punctual, courteous, and professional during our discussions and meetings.

I recently booked viewings with Morgan Randall and was very impressed with Holly Jensen. Holly was very polite and professional and is the best agent I have dealt with. She was able to show me places according to my needs and even tailored the tenancy terms to my requirements. She is a great ambassador for Morgan Randall and was able to build my trust with the agency. I will definitely go back to Morgan Randal in the future and hope Holly is around to assist me.

My husband and I recently booked a viewing with Morgan Randall as part of a full day of viewings in Isle of Dogs and Mailen Andersen was by far the best agent we had all day! It was clear from the first phone call that she was good, but during the actual viewing she went out of her way to make us feel comfortable. She arrived early for the appointment, greeted us with a smile, offered to take pictures for us when our phones wouldn't work and gave us really good information about the area, property, landlord and previous tenants. Although we decided to make an offer on a different property because we liked it more, she followed up to get some feedback and to make sure we were happy with our choice. Overall she was very friendly and professional and made the overall experience very pleasant. Thank you so much.

I was looking for a flat to rent in Isle of Dogs and therefore, I made viewing requests through rightmove.co.uk. Holly Jenson from Morgan Randall gave me a call to understand my requirements - likes and dislikes about a flat- and accordingly later on, she booked a series of viewing appointments for me. In addition to this, she was updating me with availability of those flats and was also giving me timely  reminder about the viewings. I found her very good in her knowledge about the area and specifications of the apartments. I really liked her approach and it really helped me to decide further. Though, I didn't manage to get the flat from her recommendation, but I liked the way she approached the problem and handled it quite effectively. I rate her very high in her skills. Thanks for your help.

I have to admit am really impressed with the way Holly Jensen took care of me, I was abroad at a time, but that wasn't a problem. Holly was very easy to communicate with, She helped me with everything, making renting very easy, and stress free. She's a real gem in this company. Welcome card was a nice touch to the entire experience. Genuinely couldn't think of a better person.

I was looking for 1 Bed flat for my family (couple with a toddler)with many peculiar requirements which are not common in here with a budget in mind. I was approached by Holly Jensen . She did not start straight away with the properties in her hand. She had a detail talk with me to understand my requirements. She enquired about my ongoing viewing and showed interest in digging details on what was missing and why those did not work. After all this groundwork only, I was showed properties. When I opted for one of them and made an offer, which was declined, she was in constant touch to give me updates about my refund of offer deposit. She was kind and I liked the way she operated all through my search. Though I booked the final one with some other agencies but I could not resist myself from putting this write up for her.
Thanks Holly.

Blake Hamilton from Canary Wharf was a pleasure to deal with, he is very honest, not pushy, friendly and polite. Blake really went out of his way to help us search for a property and kept us in mind when new listings came up. We have had poor experiences with dodgy real estate agents who were not upfront or entirely honest, so it was a breath of fresh air to work with Blake, we cannot recommend Blake highly enough. Thank you for excellent customer service and going beyond our expectations

I randomly walked in to Morgan Randall Canary Wharf office and was greeted by Matthew Shaw. He patiently understood our requirements and showed us couple of good properties over the weekend. He was honest and diligent with his opinion. I had another viewing with him and Matthew again chose the right inventory despite the short time window. It was a pleasure to deal with Matthew and hope that this continues. Good luck!

I was looking for a flat in the Canary Wharf area and had the pleasure of dealing with the lovely Elizabeth Marshall. She was extremely attentive and enthusiastic which made the whole process surprisingly enjoyable. 

Would highly recommend her to anyone looking for a great customer experience!

Was recently looking for a new rental in Canary Wharf/North Greenwich area with my wife as we are relocating back to the UK from Amsterdam.  I was impressed with the service and enthusiasm shown by Elizabeth Marshall.  She did not waste our time with properties out of our spec, she quickly understood our needs.  She was professional, efficient and reliable.

From the very first moment, Elizabeth Marshall has been a great agent, very polite, full of advice and help and seriously concerned about different preferences of the flat. I have had several meetings with Elisabeth, and have viewed a range of flats across Canary Wharf, she have always been on time for the meetings, very cheerful and eager to provide full information about the places. Moreover, she has been extremely helpful over the phone by constantly updating and providing info about the new places that she has found according to the preferences. I would reccomend her to all of the people, she is a true professional.

We have been looking for a flat around Canary Wharf. Our agent Elizabeth Marshall was really accommodating and flexible for viewing times. We had two group of viewings with her one at 8am and another at 8pm. 

On the first viewings we did not find our dream flat but in spite of problems with car lift (Morgan Randall you need to get it fixed!!) she was very positive an energetic.  It was great fun and we really enjoyed her company.

Recommend her as  an agent.

ps. music in the office is terrible if it was not cold we would be waiting outside.

If you want top quality service Ronnie Rickner can surely deliver. He has been very helpful and patient in finding out what we really want in a property. Will surely recommend him to my friends! Very grateful for his assistance!

Matthew Shaw is always quick to respond to my emails, texts, and calls. He has a can-do attitude. He always remain professional and polite. He is very accommodating even for busy schedules. I would definitely recommend him to other prospective clients.

Dealt with Ronnie Rickner at Morgan Randall. Outstanding service, very professional, friendly and fully prepared when it came to viewings. Ronnie discussed what my preferences were, and all the viewings he arranged met the criteria. Gave a very personalised service, discussing thoroughly my options and finances and was always available when I needed help. Would highly recommend!!

I'm very happy with Hannah Bailey for helping me find the right place for me and making it so easy as a creative freelance. She has been extremely helpful to all of my questions and concerns, and helped me secure the best deal. Would extremely recommend her and the entire team. Thank you! Cedric

Elizabeth Marshall was very helpful when I was looking a flat and she helped me find one that suits my needs perfectly. Thanks to her the whole process was very fast and straightforward and I had an offer accepted within 2 days of the first and only viewing.

I have dealt with many agents over the years (both in my time in Banking) and as a private landlord and very few behave in what I would consider a professional manner. 
I accompanied my daughter from Brighton to an arranged lettings viewing in London as she is due to start her postgrad soon and, despite assurances, the rep of this firm would not respond on the day and when she finally got through to the office was informed that the property was not available and they wouldn't know why a viewing had been arranged. 1/2 a day (that's about £300 of my time) and sundry travel costs wasted. Either a lack of competence or a lack of consideration (or more likely, both) demonstrated by Morgan Randall Canary Wharf Estate Agents.
I'm not impressed but fortunately I've learned which agents I can happily cross of my list when I have more important deals to cut.

Elizabeth Marshall was more than helpful when I was researching a flat. She is very patient, attentive to your needs, polite and professional. Elizabeth guided me very smoothly through the stressful and complex rental process, and she always indulged me with enthusiasm, kindness and a smile!

If I could possibly rate this company even lower than a 1 I definitely would! A totally unacceptable figure driven company who cares about none of the clients or customers needs. They take most landlords as a joke unless they have a very heavy portfolio where instantly they start seeing money symbols through their eyes. The people seeking a property through them have no say in what they want and get treated in an unacceptable manner as 'second choice' in any matter. Once they do move in, don't expect Morgan Randall to fix the problem. Actually i'll be generous.. they do fix it but after maybe 8 months of you being there. The way they treat their workers is absolutely terrible aswell with feedback being given that employees feel like a slave for the higher management there. 
Please don't be fooled by the reviews written on Google as 90% of the people have been begged or forced to write a positive review for the 'one of a kind' service they provide. 

Absolutely absurd.

Hannah Bailey (from Morgan Randall) was exceptional in helping us with a rental property; she laid out the whole process clearly and got us a fantastic deal, and she really went the extra mile and put in the effort to make it happen. Can't recommend her highly enough.

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