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  1. Home
  2. Move.uk.Net - Cheltenham
Move.uk.Net - Cheltenham Logo

Move.uk.Net - Cheltenham

Closes at 5:30pm
Glensanda House, 1 Montpellier Parade, Cheltenham, GL50 1UA
Move.uk.Net - Cheltenham hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Move.uk.Net - Cheltenham does have 67 reviews, with an average score of 4.9/5 If you're looking to sell in Cheltenham, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Jackson-Stops - Cheltenham and Nick Griffith Estate Agents - Cheltenham. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 8:30am - 5:30pm
  • Tuesday 8:30am - 5:30pm
  • Wednesday 8:30am - 5:30pm
  • Thursday 8:30am - 5:30pm
  • Friday 8:30am - 5:30pm
  • Saturday 9:00am - 2:00pm
  • Sunday Closed
View all details

Move.uk.Net - Cheltenham Reviews (67)

Have you used this agent?
  1. 94% 5/5 Stars
    94%
  2. 4% 4/5 Stars
    4%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 1% 1/5 Stars
    1%
All (67)
Seller (25)
Buyer (11)
Landlord (14)
Tenant (9)
General (8)

N Cameron

5/5 Stars
Olivia from Move was delightful to work with, pleasant, helpful and efficient. Moreover, unlike a lot of agents, she was not pushy and responded when we needed to communicate, rather than contacting us constantly. A very smooth experience in what can be a stressful time.... Read more
14th Feb 2022 (2 years ago)

S Brotherton

5/5 Stars
Phoebe was brilliant with how quick and professional she was with booking in a viewing for us last minute. Jack was brilliant! Showed us the property and answered all of our questions. We was lucky enough to get the property and Jack has been so much help sorting everything out for us and very promptly. Thanks guys... Read more
Tenant
1st Feb 2022 (3 years ago)

A Youd

5/5 Stars
Jack from Move was an excellent agent who was able to deliver promptly on my property requirements when time was tight. The service was professional and no nonsense with clear communication with landlord. References were completed promptly and was always kept in the loop. Would highly recommend Move... Read more
Tenant
28th Jan 2022 (3 years ago)

L Brignull

5/5 Stars
I am currently in the process of selling my property through Move and they have done a fantastic job so far. James has been extremely insightful and knowledgable as well as very responsive. I am looking forward to seeing out the sale with them and will be using them for any future property related needs.... Read more
Seller
21st Dec 2021 (3 years ago)

L Butler

5/5 Stars
We have just exchanged on a property with Move. From making our offer to point of exchange their service has been excellent. The whole transaction has taken less than 8 weeks! Georgia went over and above to keep everything on track so that we could be in for Christmas. Having dealt with quite a few estate agents over the past year or so on both selling our own property and purchasing a new one, I have found Move one of the best to deal with and wouldn't hesitate to recommend them... Read more
Seller
15th Dec 2021 (3 years ago)

A Barker

5/5 Stars
Everybody I've spoken and corresponded with at Move in Cheltenham have been really helpful and very quick to respond to emails and phone calls. Phoebe helped me and my wife move into our new rented property quickly and smoothly.... Read more
Tenant
24th Nov 2021 (3 years ago)

C Hendy

5/5 Stars
Received 10/10 excellent customer service with this estate agent. I particularly want to thank Chloe for her amazing support during my buying process. Chloe has always been contactable along the journey, very kind, professional and always updating me whenever there were new updates. I also want to thank Phoebe for her professionalism, friendliness and beautiful welcoming smile when I arrived to collect my keys. Thank you again and I will definitely be recommending this estate agent to all friends and family within the area!... Read more
Buyer
3rd Nov 2021 (3 years ago)

L Curci

5/5 Stars
The team at MOVE is truly super professional and very much care about their costumers. The attention to accommodate and help is always present. Every part of the process of leasing a home is smooth and pleasant. Thank you so much for being such a positive part of our experience here in Cheltenham.... Read more
Landlord
15th Oct 2021 (3 years ago)

R Kent

5/5 Stars
The Cheltenham team went above and beyond to help me get my house on the market for rental - they found great tenants and made the whole process easy from start to finish. Highly recommended!... Read more
Landlord
9th Sep 2021 (3 years ago)

S Perris

5/5 Stars
The team at Move provided helpful advice on refurbishment ideas and how best to layout some of the rooms. New tenants found quickly and the thorough checking provided much needed reassurance. Highly recommend to other landlords. Professional, responsive and easy going. Thanks... Read more
Landlord
3rd Sep 2021 (3 years ago)

C Hastings

5/5 Stars
I was recently shown a property to rent from Move. Honestly, the whole experience was smooth, informative and professional. The agent who showed me round was very friendly and also gave me all the information I needed about this property. I would highly recommend Move as a local agent to anyone looking to rent, sell or buy.... Read more
Tenant
26th Aug 2021 (3 years ago)

R Brooks

5/5 Stars
We have today exchanged contracts after 7 weeks and 1 day, and will be completing in 4 weeks due to holidays. To say we are thrilled is an understatement. All of our dealings with Move have been excellent from valuation and having an over the asking price offer on first day of viewing and all the way through the process. They have made the process stress free. Georgia and James have been exceptional. Thank you both. We would highly recommend.... Read more
Seller
19th Aug 2021 (3 years ago)

S Pym

5/5 Stars
We sold 2 properties with Move earlier this year. The 1st property sold for the asking price. After the initial buyers pulled out Georgia managed to get the, same offer price I initially had which I was very pleased with. The second property went over the asking price. James worked really hard to get the sale over the line as the buyers were very slow. In essence, Move were fantastic. I couldn't ask for anything more. Well done and huge thanks to everyone.... Read more
Seller
17th Aug 2021 (3 years ago)

B DC

5/5 Stars
Very helpful, friendly and professional Letting agents and I would highly recommend Olivia and her team to anybody needing to let out their property in and around Gloucestershire. They found tenants for my property in less than 48 hours and there has been a smooth transition thus far. Thanks team for all your help :)... Read more
Landlord
14th Jul 2021 (3 years ago)

J McGurk

5/5 Stars
Recently purchased a property through move and the entire experience was extremely positive. All in all it took about 2 months from first viewing to completion, which wouldn't have been possible without Simon Thompson's incredible helpfulness and professionalism throughout! Can't recommend Move highly enough!... Read more
Buyer
28th Jun 2021 (3 years ago)

R Ireland

5/5 Stars
We sold our Gloucester house through Move. Multiple viewings were arranged within two days. Before the week was out, we had competitive offers. But the best thing about working with Move was Simon Thompson. Having an agent who was so responsive and informative made the process so easy for us. Absolutely faultless on quality of customer management. Would recommend to anyone looking to sell their home in Gloucester.... Read more
Seller
22nd May 2021 (3 years ago)

B Jenks

5/5 Stars
I recently bought my first house with Move and I could not recommend them more highly. I'm not sure I would have got the house if it wasn't for the care of the estate agents. From a buyers perspective, these guys did everything they could to take the stress out of the move and give you a personal service. They've restored my faith in estate agents and I will definitely be using them when I come to selling my house down the line.... Read more
Buyer
11th May 2021 (3 years ago)

L Macleod

5/5 Stars
Spoke to Sarah who was amazing at answering our many questions in regards to a property we were looking to buy and let. Sarah was really quick and professional in letting us know about the expected rent, property value, management and what we could do to improve and increase rent and property value. The unique selling point for us was how quickly they were able to answer and respond to all our question. Great service, would definitely recommend.... Read more
29th Apr 2021 (3 years ago)

T Madge

5/5 Stars
Move did a wonderful job renting and selling our house. Would highly recommend their professionalism, transparency and communication. Best Agency in Cheltenham by far.... Read more
Seller
29th Mar 2021 (3 years ago)

M Wright

5/5 Stars
Had a great experience using Move for the recent purchase of my flat. James was brilliant. He was very approachable and went out of his way to answer any questions and make the process as smooth as possible. Highly recommend James and this company as a whole.... Read more
Buyer
27th Feb 2021 (3 years ago)

L White

5/5 Stars
Great experience with MOVE, highly recommended! After struggling to sell my property property I was approached by Sarah from the lettings department of MOVE who assured me that they could find a tenant. Within 72 hours I had various viewings and had found a suitable tenant. Everything was done so professionally and I was kept well informed throughout the process. Thanks Sarah and the team at MOVE.... Read more
Landlord
24th Feb 2021 (3 years ago)

L chambers

5/5 Stars
We cannot recommend MOVE estate agents enough. The service with selling the property was professional and efficient. The business is a credit to you George. The personal understanding of staff and high response in communication led to a timely and well planned sale.We feel they go over and beyond ensuring high customer service and experience of the market in these forever changing times. This is the fourth house we have used MOVE to sell and continue to view properties on the very informative website. Keep up the great work.... Read more
Seller
21st Feb 2021 (3 years ago)

T Vella

5/5 Stars
We sold our house through Move and had a very good service and experience. Their staff were at all times friendly, informative and professional. I would highly recommend their service as they went above and beyond to help get our sale completed as smoothly as possible.... Read more
Seller
31st Dec 2020 (4 years ago)

LARA

5/5 Stars
The service at Move is professional and polite, making the experience of letting a home as positive as it could be. Wonderful people who care about their clients. The response to any occasional issue is fast and efficient. I highly recommend.... Read more
Landlord
24th Dec 2020 (4 years ago)

S Brock

4/5 Stars
Used Move to find a flat to rent for my elderly mother, Sarah was very helpful and ensured that the process went smoothly and quickly. I was very pleased with her service.... Read more
Tenant
4th Dec 2020 (4 years ago)

P M

5/5 Stars
Really pleased with George, Georgia and the friendly team at Move on selling our house. Very professional, fast and we accepted an offer within a week of our place being put up for sale! Even when the chain lower down collapsed the team had us back on the market and sold again within 24hrs meaning we didn't lose the place we were buying - outstanding service!... Read more
Seller
14th Nov 2020 (4 years ago)

V New

5/5 Stars
I was having problems with my house sale, so I decided to involve Move. I must add that I cannot recommend them enough. They were quick, efficient, and extremely loyal - a joy to deal with. Always involve them from the beginning of a property sale, like I wish I had. I am absolutely sure you will not be disappointed.... Read more
Seller
13th Nov 2020 (4 years ago)

A Carter

5/5 Stars
Move has managed my rental property in Winchcombe for many years, successfully. Without fail on time, every time. I get updated with property condition reports, reminders for safety checks and the team have always responded promptly to any query I have had. As a landlord I couldn't recommend them more. Thanks Move. Adam Carter... Read more
Landlord
9th Nov 2020 (4 years ago)

G Williams

5/5 Stars
Fantastic experience selling our house with Move - the house was sold within 10 days and the whole team went above and beyond with the process. Special thank you to Georgia who was absolutely superb throughout!... Read more
Seller
1st Oct 2020 (4 years ago)

Z Dwyer

5/5 Stars
George and his team at Move were brilliant from the get go. A forward thinking, proactive team who work hard to sell/rent your property. Nothing is too much trouble and the team are always on hand for advise, tips and ideas on how to get the results required. Having worked with them on sales and becoming a landlord - I cannot recommend these guys more. I will be working with Move for the foreseeable.... Read more
Landlord
17th Sep 2020 (4 years ago)

E Howse

5/5 Stars
As a first time landlord I had a lot of questions and queries, move have been so helpful every step of the way. I highly rate and would recommend them. The staff are always professional, knowledgeable and quick to provide updates/feedback. I appreciate all the time they have spent answering my phone calls and emails over the smallest of queries. Thanks!... Read more
Landlord
23rd Jul 2020 (4 years ago)

O Dayman

5/5 Stars
I have had a great experience with Move. After viewing a property that I didn't really like, Olivia Recommended viewing a property that i wouldn't have thought about viewing. Turns out it was a great recommendation as I have now proceeded with the property. Thanks Olivia!... Read more
Buyer
1st Apr 2020 (4 years ago)

J Hines

5/5 Stars
We put our house for sale with Move, and after 5/6 viewings, we accepted an offer within a week of the property being on sale! Incredible service throughout the entire procedure, and can highly recommend to anyone looking to sell! Many thanks once again!... Read more
Seller
24th Mar 2020 (4 years ago)

J lloyd

5/5 Stars
Have always received an excellent service from the team, they have maintained professionalism at every stage and have communicated well. Their efficiency and drive has led to the successful sale of many properties that I have dealt with and would like to say a special thanks to George, Georgia and James for all their efforts.... Read more
Seller
24th Mar 2020 (4 years ago)

S Shields

5/5 Stars
Thank you very much to Georgia and James for the great service on selling my house. It only took a couple of weeks to get the right buyer, the feedback they were giving me and advise was very valuable. Excellent service so far!... Read more
Seller
13th Mar 2020 (4 years ago)

S Hawkins-Brown

5/5 Stars
Georgia is nothing short of magic! After having my property on the market for over 6 months, with another estate agent and without achieving an offer, I had given up hope. But after being recommended Georgia by my brother who got 15k over asking price, I thought I would give it a go. Not even a week in and Georgia has achieved an offer of 5k OVER ASKING PRICE! She's been a breath of fresh air, with her positivity, honesty and amazing commitment. I am over the moon with her service and cannot thank her enough! I will be recommending her to everyone I know! Thank you Georgia, you've made my year.... Read more
Seller
12th Mar 2020 (4 years ago)

W Adair

4/5 Stars
James and George provided a really good service. James was always polite and courteous. I would highly recommend this Estate Agents... Read more
22nd Jan 2020 (5 years ago)

T Beebee

5/5 Stars
From the very start to completion Move kept us fully informed of the viewings and feed back. They negotiated the final sale price with speed and efficiency. Would thoroughly recommend them. Thank you George and James.... Read more
Seller
16th Jan 2020 (5 years ago)

A James

5/5 Stars
Georgia at Move has been truly wonderful throughout the whole process of buying my first house. She really listened and understood what I was after, and genuinely cared about finding the right home for me. Thank you so much Georgia. You have been magical! X... Read more
Buyer
9th Jan 2020 (5 years ago)

G Timings

5/5 Stars
As always you approach the sale of your house with trepidation, but after selecting George and his team to market our house, it was plain sailing/selling from then on, The photography which is so important was done with flair and skill. The viewings were done on one day and we were lucky enough to find a buyer straight away. We were kept up to date with the progress of the sale and it all went very smoothly. Thanks to George and his team. Brilliant!!!... Read more
Seller
17th Dec 2019 (5 years ago)

Katie

5/5 Stars
Excellent communication and customer service, sold our very hard-to-sell house with minimal fuss and just in time for Christmas! Happy customers, would recommend to friends and family.... Read more
Seller
11th Dec 2019 (5 years ago)

W One

5/5 Stars
Having sold our property with Move, I would recommend them for anyone else who is trying to sell, George and Corinne kept us informed all the time and even after interested parties pulled out, they where still very positive.... Read more
Seller
5th Dec 2019 (5 years ago)

C King

5/5 Stars
This is my first experience renting out my property. George and his team were extremely professional and helpful in guiding me through the whole process. They are very engaging and supportive and I am extremely impressed in the way they handle any questions or problems. The whole Move team is very efficient.... Read more
Landlord
4th Nov 2019 (5 years ago)

A Snowdon

5/5 Stars
Moving house is always stressful! BUT Move couldn’t have made things easier for us. Their friendly and officiant staff (especially Corinne could’ve have done it without her) have made the whole process of selling our property so straight forward and easy. Nothing is to much to ask of them and I honestly couldn’t recommend move more! Thanks guys x... Read more
Seller
10th Sep 2019 (5 years ago)

M Gibson-Wain

4/5 Stars
We had been looking for places for a little while, but we were very happy we were able to be the first viewers and ended up taking the property less than two hours later. Everything was sent to us sharply and promptly reminded of any documents to sign. Slight confusion over moving in dates but that was rectified very quickly with next to no hassle. All in all a very smooth transition for first time letting.... Read more
Landlord
9th Aug 2019 (5 years ago)

K W

5/5 Stars
Having used numerous letting agents, I can honestly say that Move have been outstanding from the initial contact and viewing, through to moving in. They made all the tedious paperwork side of renting easy and straightforward. In addition, they are friendly and accommodating, working with you to ensure a successful outcome. I cannot recommend them highly enough. Thanks to the whole team - you have been great!... Read more
Tenant
29th Jul 2019 (5 years ago)

O Williams

5/5 Stars
George has been more than helpful, he has helped me every step of the way whilst buying my first property. Any question I had he would happily answer and advised me on what was best for me. Couldn't recommend him enough.... Read more
Buyer
26th Jul 2019 (5 years ago)

M Morralee

5/5 Stars
What a great entrepreneur team! Professional, exuberant, highly knowledgeable, helpful and friendly. Thank you for all your help with a great result!... Read more
27th Jun 2019 (5 years ago)

M Travels

5/5 Stars
It is very easy to have a positive bias towards Move due to the fact that George and Olivia are utterly charming, but I will still write an honest feedback as a property business man. I have been doing my own lettings for over 25-years but needed a letting agent to rotate a tenant as I was out of the country for that particular rotation. In all honesty Move were terrific for the entire process. Post the initial engagement, the whole team communicate efficiently and promptly keeping me fully updated on progress. Their handling of the new let was excellent. All legal paperwork was swiftly dealt with, along with all legal and safety obligations to both me and the tenant. ****On top of this, they let my property within ONE WEEK of it being on their books.**** As a self-starter business man who normally shies away from letting agents, Move have revised my view that letting agents can be a hugely positive experience. I am knowledgeable in the property business in Cheltenham and I would wholeheartedly recommend anyone looking for an ‘Estate Agent’ or a ‘Lettings Agent’ to use Move. Thanks to all – Great Job.... Read more
Landlord
25th Jun 2019 (5 years ago)

J Spicer

5/5 Stars
I've just used Move to let out my rental property. A fantastic experience starting with my initial contact with George and every team member we came into contact with. The level of communication was perfect and we were kept informed of the progress at each key stage. I would highly recommend the Move team to anyone!... Read more
Landlord
4th Jun 2019 (5 years ago)

R Woodcock

5/5 Stars
Friendly staff. Quick response time to emails. Olivia was fab at showing me round the properties, very welcoming, friendly and didn’t pressure me into anything, nor did I feel like I was being sold too. Thanks Move & the team ????????... Read more
3rd May 2019 (5 years ago)

D Jones

5/5 Stars
I can't speak highly enough of the team at Move. From setting up the viewing to securing the property, the experience was seamless. References were completed in 2 days, rental agreements and inventory were all electronic and easy to complete. It was a no nonsense and swift transaction. I would highly recommend Move Cheltenham if you are considering renting in Cheltenham and the surrounding area.... Read more
Tenant
20th Mar 2019 (5 years ago)

N Chambers

5/5 Stars
Thank you so much to MOVE for outstanding services. Very professional and experienced. it is such a pleasure to do business with a company that really personalises the experience. Continual updating and we have always bought and sold houses and recently renewed rental accommodation. Highly recommend a motivated and friendly team.... Read more
28th Feb 2019 (5 years ago)

J Nicholson

5/5 Stars
George was extremely helpful and guided us to an investment property which we purchased through Move and now use them for it's rental management going forward. All has gone smoothly and we look forward to out next property purchase using them to help build our portfolio.... Read more
Buyer
5th Feb 2019 (6 years ago)

D Boucher

5/5 Stars
Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs. The "Move" team made the whole process smooth, all paperwork was completed, agreed a move in date, the apartment was secured. From the moment I met the team, I felt comfortable I had made the right choice, I can highly recommend the Move team.... Read more
Tenant
23rd Jan 2019 (6 years ago)

J Harris

5/5 Stars
My wife and I had George round to conduct a marketing appraisal on our flat in Cheltenham town centre. We were impressed by his intricate knowledge of the market, and any factors that might impact it, but most importantly he had a very clear passion for what he does. We instructed Move, but through no fault of theirs had to withdraw from the sale a few weeks in due to a change in our circumstance. When we do come to sell again Move will be, without doubt, our first port of call. Thank you all!... Read more
Seller
22nd Jan 2019 (6 years ago)

L Poole

5/5 Stars
After receiving less than average service from another agent, i approached Chris at Move, Gloucester. Chris has been fantastic so far at marketing my property and communicating with me at all times. The process has been easy, the photography exceptional and Ive received an all round friendly service. Added to that, Chris secured an offer on my home within just a couple of weeks of going to market. Would recommend Move Gloucester to anyone looking for a friendly professional and honest service.... Read more
Seller
13th Nov 2018 (6 years ago)

T ryder

5/5 Stars
Excellent service, Corinne was the star , with the sale of my house which was so slick and painless throughout. Well done to the whole team.... Read more
Seller
29th May 2018 (6 years ago)

M Castillo

5/5 Stars
Great experience with the team at Cheltenham! Olivia and Katie have both been very helpful. Katie has always been very quick in responding my emails, and providing me with the needed information to settle in Cheltenham, which can be a bit overwealming if you are from overseas. Little things such as giving me information about schools for my daughter have made such a difference. Thank you Cheltenham team!... Read more
21st Feb 2018 (6 years ago)

Unknown

5/5 Stars
Just sold my property through Move in Cheltenham - The team were great handled the whole sale with such professionalism. Corinne made me feel at ease and very distressed! I would recommend Move to anyone and I'm very excited for the new office coming soon to Gloucester!... Read more
Seller
20th Feb 2018 (6 years ago)

D Use

5/5 Stars
I recently purchased a house through Move estate agency. Corrine and her team are very professional and friendly. Their excellent service included: quick responses to my queries, and facilitating the process to a successful completion by acting as a go-between for all the stakeholders. I would definitely recommend them and wish them every future success. T. Francis... Read more
Buyer
19th Jan 2018 (7 years ago)

Z Anne

5/5 Stars
I have just completed on my first home with Move.UK and had a great experience. Oliver showed us round the house initially and was able to field our queries about the property swiftly and thoroughly as we went along - which was far better than the experience I had with a lot of other estate agents. Then when it came to offering, Corinne managed the sale. She stayed in touch with me throughout the process, and patiently fielded a lot of questions from me - as a first time buyer I needed a bit of hand holding! The seller was keen to move quickly and as a result Corinne had to facilitate some conversations between us which she did so very smoothly and professionally. Would recommend!... Read more
Buyer
2nd Nov 2017 (7 years ago)

D Evans

5/5 Stars
I have always had top quality customer service and efficient support through several property buys and sells. I cannot recommend Move highly enough. George runs an excellent team.... Read more

R King

5/5 Stars
George and his team have managed my two properties brilliantly for over three years while I have been abroad and often hard to contact. Any problems with the houses have been quickly, efficiently and effectively dealt with. A recent problem which involved my insurance company reneging on their responsibility was successfully appealed by George, making the insurers live up to their policy. I would thoroughly recommend Move to anyone wanting a letting management company for their property.... Read more
Landlord

M Harwood

5/5 Stars
We have recently purchased a house being marketed by Move, Cheltenham. Corinne who oversaw the transaction was absolutely fantastic from start to finish. Courteous, knowledgeable, approachable and professional, nothing was too much trouble. Corinne stayed in touch with us every step of the way and whilst the vendors were Corinne/Move’s client, Corinne went out of her way to make it a great experience for my wife and I as purchasers. Corinne is a real credit to Move. A huge thank you and well done to Corinne and the team at Move.... Read more
Buyer

H Hirst

5/5 Stars
I recently sold a house through Move and had a great service from the whole team. George, in particular, went above and beyond to chase things through. I would not hesitate to recommend them.... Read more
Seller

H Jerome

1/5 Stars
A friend and I rented a property from Move in October 2017. The process was fairly smooth in the beginning, but everything went downhill throughout the tenancy. The property was advertised as having ‘parking available’, but it turned out you needed to request a permit from the landlord. Neither myself or my flat mate were told this, so we were both fined £60 for parking without a permit. We were not reimbursed. Nothing in our property was PAT tested, with the exception of the immersion heater which had a PAT test that expired in 2015. We had issues with some electrical appliances in the property, the first time we reported this it was fixed, however, the second time that we reported an issue (regarding the heating), this was not fixed and never was for the remainder of the time we stayed at the property (a couple of months). According to Move, they aim to fix a problem with the heating within 3 working days, maybe they meant 3 working months… We had an assured short hold tenancy with an expiration date of 26th April 2018. When I told Move that we did not wish to stay at the property on 10th April, they stated that our leaving date would be 10th May, it seemed that they were unaware that we had an expiration date on our agreement, with no clause anywhere that states that we needed to give any kind of notice. When I asked Move to show me the part of the agreement that stated giving a notice, they emailed back to tell me that we could move out on the 26th as per our agreement. Move did not ever contact us to check if we wanted to stay at all. When we left, we did not have a check out with Move (and actually never had a check in with us present/signed the check in agreement). I sent several emails about the check out and the only response I got was that we were ‘waiting on confirmation from the landlord’. Not really sure what they were confirming. After over a month, I made a claim through the Deposit Protection Service (which is a very useful service) and Move responded in less than 2 hours, stating that they needed £570 out of the £870 deposit for ‘cleaning and redecorating’. I responded to the claim asking for more information and I never heard back. I then started a dispute after 2 weeks, where we could both submit evidence to support our cases. Luckily, I went through the check in report and replicated EVERY photo Move took when we moved in when I left, to show that very little had changed. I used this as my main evidence and out of the £570 that Move requested, they got awarded £40 (yes, forty) to pay a cleaner for 2 hours as there were couple of things that I had missed. The adjudicator could not see any reason to allow Move money for redecorating. According to the report, Move tried to change their claim after I started the dispute, they could have only changed their claim to a lower amount, so maybe they realised that they had made a mistake trying to claim too much money in the hope that we wouldn’t question it. My flat mate and I were only 20 & 19 at the time, so maybe they thought we wouldn’t be so proactive in trying to get the money back, or maybe incapable of taking it to any kind of dispute. For whatever reason they wanted to much, it didn’t pay off and now they have just enough to go on a shopping spree in 99p stores and maybe have a bit leftover for the bus home. I’m now £530 richer (but not really because it was my money to start with) and very happy, even if it did take 4 months.... Read more
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