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  1. Home
  2. Pro Lets
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Pro Lets

Opens tomorrow at 9:00am
235 Jesmond road, NE2 1LA
Pro Lets hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Pro Lets does have 39 reviews, with an average score of 2.2/5 If you're looking to sell in Newcastle Upon Tyne, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Hive Estates - Newcastle upon Tyne and Sarah Mains - Jesmond. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Pro Lets Reviews (39)

Have you used this agent?
  1. 31% 5/5 Stars
    31%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 69% 1/5 Stars
    69%
All (39)
Seller (0)
Buyer (0)
Landlord (7)
Tenant (21)
General (11)

Anonymous Tenant

5/5 Stars
They have honestly been great, everything we’ve requested or needed in the property has been provided. We deal with Sarah a lot and she is honestly great! Can’t recommend enough... Read more
Tenant
11th Apr 2023 (1 year ago)

Anonymous Tenant

1/5 Stars
See my Google review for a small insight of their insubordination.... Read more
Tenant
2nd Sep 2022 (2 years ago)

S t

1/5 Stars
The worst letting agency I have ever seen. Very rude behaviour from the staff. He talks as if he does not want to rent the properties. Very unprofessional and rude behaviour. Not recommended at all. Never gonna deal with them again.... Read more
Landlord
10th Aug 2021 (3 years ago)

D Philip

1/5 Stars
Rang to enquire about a property. Staff spoke very rude and not helpful at all. Really bad customer service. Very unprofessional.... Read more
10th Aug 2021 (3 years ago)

J Hicks

1/5 Stars
Office staff were professional but I was discriminated on the basis that I changed my name twice which 'didn't sit well with the landlord' even though I provided valid I.D documents and discussed the matter with Richard on the phone somehow changing your name twice is a cardinal sin according to the landlord. Absolutely disgraceful!... Read more
1st Jun 2021 (3 years ago)

S Kale

1/5 Stars
Talked to Richard Fitzgerald on the phone. He was extremely rude and non responsive. I called to ask if I can view a place they offering and he straight up said no. I said, that I am interested in the property but can't decide without viewing the property and he said 'lets leave it at that then'. I asked would the landlord be willing to extend the start date from 1 week because that is when my current tenancy ends, and he said 'no.'. He was going on about other people interested in the property and I didn't feel like he wanted to sell the place. Extremly rude and not recomended. Sounded like a scam imo. And reading these review of current tenants, no wonder they are not allowing any viewings. I would stay away.... Read more
17th May 2021 (3 years ago)

Tolly

1/5 Stars
Probably the worse estate agent. They rented out an upper flat without carbon alarm or fire alarm. Couldn't view the property due to covid. Place was filthy. Shower leaking. Keep away from pro lets.... Read more
Tenant
3rd Mar 2021 (3 years ago)

D Desouza

1/5 Stars
first of all doesnt answer his phone and also very rude.... Read more
18th Feb 2021 (3 years ago)

C Roberts

5/5 Stars
Quick and helpful when responding to maintenance issues, really friendly staff, got full deposit back. However lack of furniture in property, no dining room table and desk chairs not provided.... Read more
Tenant
10th Sep 2020 (4 years ago)

D Glotckta

1/5 Stars
Well what can I say more than one name in the Business, Richie Rich took 860 of our deposit which the landlord had to replace him self, proper rude fella and doesnt care for customer service. Would i recommend this to a friend, yes actually i would recommend to stay the fook away from them xxxxxxxxxxxx... Read more
Tenant
27th Jul 2020 (4 years ago)

Ell

1/5 Stars
Pro lets worker Richard: This man is unprofessional and rude. During a visit to Pro lets I was speaking with a separate member of staff (not Richard). During our conversation, we got interrupted by Richard in an extremely harsh tone preaching his own agender. Richard just seemed to let his anger out on us then leave the building. It was embarrassing to see a grown man not know how to control himself then abandoning the office. Property maintenance: Three weeks without heating/hot water after the report was made. A leak in our kitchen roof during winter for over 6 weeks after the report was made. An open pipe connecting to the toilet for over 3 weeks after being reported. A hoover not being provided at a student property leading to dust allergies being triggered and dirt build-up. Deposits: Deposits are put given to DPS, which is a third party company that holds deposits during a tenancy. The only problem with this is Pro lets sends the money to DPS in the first place. Our house gave Pro lets £1280 plus for a deposit. Pro lets then only transfer DPS £400. What happens to the other £880? Well at the end of our contract the landlord agreed for our house to receive the full £1280 plus back from DPS, then to find only £400 had been deposited. This then was a problem for both the landlord and tenants, £880 missing. All tenants had to go to there banks and get full statements providing to the landlord Pro lets had taken a deposit of £1280 plus. This then leads to the landlord having to cover the £880 of missing money out his own pocket. This is the last we heard of the situation.... Read more
Tenant
27th Jul 2020 (4 years ago)

J Holmes

5/5 Stars
Top service. Very professional. Highly recommended... Read more
22nd May 2020 (4 years ago)

D Walker

1/5 Stars
Probably the worst estate agents in Newcastle, cowboys. Wouldn’t recommend to anyone, cheers... Read more
19th Feb 2020 (4 years ago)

L Davies

1/5 Stars
Very unprofessional, we are in the early stages with this company having just signed the contract, however I suspect I'll be updating this with more negative examples in months to come if their unprofessionalism continues. They do not reply to emails, every time you ring up the person you need to speak to is not in the office. They gave us no negotiation regarding a start date. They do not confirm when they have recieved information nor do they keep you updated as to what is outstanding. Haven't even moved in yet but I will update when appropriate, likewise, I will increase the rating should they improve... Read more
Tenant
17th Feb 2020 (4 years ago)

A Hernandez

5/5 Stars
Staff are friendly and quite approachable. The lettings agents are quite accommodating and easily provide you with information and details regarding all your queries and concerns. Nothing is too little and too big of a deal. I have moved flats several times and I can confidently say that their lettings agents are absolutely professional. Nothing but praises.... Read more
Tenant
1st Feb 2020 (5 years ago)

A Rahman

1/5 Stars
Very Rude Staff!... Read more
25th Sep 2019 (5 years ago)

S Cable

5/5 Stars
I have used pro-lets a few times to rent my property out and each time they have got me a tennant in record time, even though my property isn't directly in their area. The staff have been helpful, friendly and professional. Compared to other agents I have used these are by far the best. They communicate well and will bend over backwards to help accommodate your needs. The other reviews I have looked at on here seem to be people complaining about landlords which is really a separate issue to the letting agents. Many thanks for an excellent service once again pro-lets.... Read more
Landlord
27th Mar 2019 (5 years ago)

L Senner

1/5 Stars
I almost signed a contract with pro-let’s with 3 others and I really feel like we’ve dodged a bullet. When challenging the outrageous and now ILLEGAL administration fees- we were told that it was not possible for us to avoid the £630 fee. I then called Richard and explained that we had seen all the bad reviews on here (google) and were no longer comfortable paying the fees- he called back and said we could pay half fees when before he said it was absolutely impossible to cut down the fees. From the moment I began speaking to Richard he was rude and clearly not giving the whole truth. I would not trust pro-let’s and I do not recommend signing a contract with them. Trying to charge administration fees is illegal and frankly pro let’s should be ashamed of themselves for taking advantage of people and taking their money.... Read more
Tenant
15th Mar 2019 (5 years ago)

S Ward

1/5 Stars
Without a doubt the most unprofessional, unhelpful, untrustworthy company I have ever had the misfortune of dealing with. We were not told when the keys to our property were ready, we were then given the wrong code for our property meaning we had nowhere to sleep for a night, the house was covered in sheets and paint tins when we did get in, and when we complained about this asking not to be charged for those days rent we got the reply, "We've asked the landlord and she says no.". We were shown around the property by their office manager (Richard?) who told us that the property was unfurnished, he even came with us when we were measuring up to see if our furniture would fit in the rooms. We then asked them to remove a table and a lamp which were there from a previous tenant and we were told that we would have to rent a storage locker to keep them in, as they weren't aware we had furniture. The office manager was happy to sit there and lie to our faces, causing my (disabled) partner an undue amount of stress and upset. This was only in the first month, and the following months were no better. On a side note they seem to have no concept of data privacy, as I was emailed a signed contract for a completely different property, complete with a number of student's names, personal data, signatures, and home addresses. I wish Google allowed negative star reviews. I cannot stress this enough. This company will make your life a living hell and make you hate where you live. Avoid them at all costs. DO NOT give your money to these charlatans.... Read more
Tenant
14th Mar 2019 (5 years ago)

S Spencer

1/5 Stars
Terrible service, after viewing the flat went to sign the contract, refusal to acknowledge broken light switch and got very touchy when the light switch was mentioned, its only a light switch it takes 2 minutes to fix, if you haven't got time to fix that then how can they be trusted to fix actual emergencies. Then despite me mentioning I was a student said that it was not a student "called" the landlord and turned me down. DO NOT LET WITH THESE PEOPLE. Can't Understand New Tenants Safety.... Read more
Landlord
18th Jan 2019 (6 years ago)

S Couch

1/5 Stars
Unbelievably shocking customer service. Rude, arrogant, unhelpful and very much "not my problem attitude" after we moved in. We couldn't move into the property for the first couple of days because they had painters in, and when I brought this up the sales manager said "well I could live there". Impossible! sheets on the floor, furniture in the middle of the rooms. Inaccessible. Inexcusable. Not clean when we arrived (they had literally written "cleaning fluid next to toilet" on the inventory. IT WAS BLEACH. That took me literally seconds to clean up. Stains on the carpet, no care or customer service skills what so ever. They even charged us £90 - NINETY POUNDS - for a 'deep clean' after we left. I daresay they pocketed the money and didn't even run a duster along the windowsills. DO NOT SIGN A CONTRACT WITH PRO OR STUDENT LETS. Terrible, terrible company that I will forever resent for ruining a year of my life. No matter how nice the property, DON'T SIGN ANYTHING WITH THEM. THEY'LL TAKE YOUR MONEY AND RUN.... Read more
Tenant
15th Nov 2018 (6 years ago)

T 321

1/5 Stars
Do not, under any circumstances, let these people trick you into signing a house with them. (using a throwaway account for obvious reasons)... Read more
Tenant
15th Feb 2018 (6 years ago)

A Caune

1/5 Stars
Had to deal with Pro Lets just on one occasion, when arranged a viewing of the flat. The member of staff showed me an entirely different property and tried to convince me that this was the advertised property. When I showed the pictures of the actual property on rightmove, he just sat into thecar and left in a hurry. Don`t recommend to have any business with these time wasters.... Read more
12th Jan 2018 (7 years ago)

M Wilkinson

5/5 Stars
we have used Pro-lets, and Stud-lets before that, for many years and have always received good service. When other landlords experience voids we rarely have. Pro-lets offer efficient service, expertise and access to a range of tenants, not just students. On the sales side the Pro-lets team are equally efficient and successful Highly recommended... Read more
Landlord
20th Jul 2017 (7 years ago)

L Anderson

1/5 Stars
Upon moving in had the locks changed on our property leaving us essentially homeless. Moved into a new property as we had nowhere else to go, the place was a mess a massive amount of rubbish left from the previous tennants which we had to clean. They brought in a cleaner but it was her first ever day and she vacuumed the floors only. By the time we've came to move out the place was cleaned to a much higher standard than when we had the place cleaned but they're trying to charge £254!!!!!!! Highly recommend you look somewhere else for renting as they're slow to get back to you (It's taken 19 days to be told how much the fees will be) Also looks like they've left fake reviews for themselves in the last week all from "landlords" and at the same time if Google checks the ip used it will most likely show it was made by the same person... Read more
Tenant
20th Jul 2017 (7 years ago)

M Bates

5/5 Stars
Our Property Company has used the services of Stud-lets and Pro-lets since they first opened and we recommend them 100%. Richard and his team are totally professional, trustworthy, reliable and efficient for tenant finding and full property management. Nothing is too much trouble and we have every confidence in them. Ray Bates for Ashfield Estates... Read more
Landlord
8th Jul 2017 (7 years ago)

N Robson

5/5 Stars
5* Service I have used this company since it was first opened, infact I think I was the owners 1st landlord and have stayed with them for over 10years+, they fill where others FAIL, recent experience of a rental property I thought was out of their catchment area I used a local agent and 4 weeks 1 viewing, Pro-lets within 2 day 1 viewing taken and a very happy young professional meaning happy Landlord, couldn't recommended more highly... Read more
Landlord
7th Jul 2017 (7 years ago)

J Davies

5/5 Stars
Been using pro lets to rent my properties for over 10 years now. great company to work with. always answer the phone! definitely recommend :)... Read more
Landlord
6th Jul 2017 (7 years ago)

S Holmes

5/5 Stars
Professional staff with a great knowledge of this demanding marketplace. Professional, helpful and competitive! Strongly recommend.... Read more
6th Jul 2017 (7 years ago)

A Barnes

1/5 Stars
Just been on the phone with one of the 'property associates' and he was both extremely rude and uncooperative when discussing arrangements made with the landlord'. Instead of being polite and detailed in his explanation he seemed 'fed up' and eager to get off the phone without given me a rundown telling me he'd phone me on Tuesday. Lazy, incompetent and direspectul. AVOID these people.... Read more
Tenant
28th Apr 2017 (7 years ago)

S Zissakis

5/5 Stars
Extremely good and flexible service! Valued properties only. Nice, polite and helpful staff! Thank you guys!... Read more
7th Oct 2016 (8 years ago)

D Anthony

1/5 Stars
Very unprofessional and poor quality of service. If I was was ever looking to rent another property, I would not use Pro Lets.... Read more
Tenant
3rd Jul 2016 (8 years ago)

K Black

1/5 Stars
Inexplicable admin fee, considering so little is done to help tenants once they've signed over. The house, when we moved in, was filled with dust and grot and had, despite what they said, absolutely not been cleaned, at all. Moreover, they constantly insist on the cleaning of our kitchen, labelling it 'uninhabitable' when the standard of the house as a whole upon moving in was nothing short of deplorable. Moved into the house without them notifying us that there's a gaping split in the front, downstairs room which lets in a never ending stream of cold air, which I'm sure you can imagine, during winter, isn' the best, especially when as a student, juggling everything isn't the easiest! Despite visiting our house numerous times in the month of December, and corresponding with members of my house, neglected to inform me or correspond that my rent was overdue, except two days before Christmas. Cannot emphasise how poor my experiance with pro-lets has been. STEER CLEAR Moreover, they're grossly neglegent with safety in the house, with fire extinguishers leaking because, they're over 16 years old. That's right, we've been supplied with FIRE SAFETY EQUIPMENT THAT'S PRE MILLENNIAL. farce of a letting agency.... Read more
Tenant
23rd Dec 2015 (9 years ago)

P butterworth

1/5 Stars
After being promised a month ago when we moved in that the house would be cleaned with all repair work done, i'm still sat in a room with plaster covering the wall (which was supposed to be sorted out today, no surprise that no one came). The house was filthy when we moved in, and was told a cleaner would come... she has been twice (about 6 hours overall) however if the house was cleaned before we moved in (as told it would of been by pro-lets themselves) we wouldn't have to keep bringing the issue back up. The bathroom ceiling is covered in damp, and still hasn't been sorted out, they are aware that people are living here with asthma but clearly do not care about their tenants. We are paying alot of money for a house which wasn't inspected when we first moved in, peoples belongings were still around from the previous tenants and lots of things are broken...still unfixed. I wouldn't recommend this company, they aren't cooperative and keep assuring us that they are "too busy" to sort out the problems. :)... Read more
Tenant
1st Sep 2015 (9 years ago)

J Smith

1/5 Stars
I really would not recommend this company. We have recently rented out a house as a group of students. We went for the viewings, we was happy with the house on been told that it would be professionally cleaned and repaired. When signing lovely people so we thought.. I rang up a week before our contract date and asked if I could have the keys a day earlier as it would be better. Richard laughed down the phone and said no we have repairs on that day and cleaners. First we went to get the keys they only gave us 4/6 sets as they said the previous tennants had not returned them! How unsafe is that! So imagine our shock to walk into filthy house with zero repairs done? So we then complained and was told that they were too busy to deal with us and they wanted to leave the office. (Richard again) Mould on a number of walls throughout the property, open live wires just hanging out of the wall in two rooms, one been my bedroom! Safety? All smoke detectors had not had their battery changed and was bleeping every 2 minutes, and we could not reach it as the rooms were so high. The fridge stunk of mouldly milk and had dark brown liquid spilt in it, odd stains of the kitchen tiles, more mould on walls and number of damaged things! One wall in a bedrooms had a section plastered but not painted! The house did not feel like a home! Lies apon lies to get us to sign really regret not reading reviews! Luckily for us one of the girls who is living with me her mum and dad own their own property and let our houses in their area! So we are now preparing to complain with all the property law which some of they have broken the law! I can not say I am looking forward to this year! The company clearly thought that they could treat us like this and because we are students get away with it! Do not sign with this company!! So many other good letting company's such as let's live here whom my boyfriend has gone with and they have a lovely house with no problems! ... Read more
Tenant
2nd Aug 2015 (9 years ago)

P Marshall

5/5 Stars
Found us the same house we seen with another agent but had cheaper fee's...really cant complain. Viewings went well had a good selection nice staff that new what they are doing...and we got in all of the houses which is usually rare on viewings!! would recommend!!!!! ... Read more
10th Jun 2015 (9 years ago)

K Smith

1/5 Stars
Totally happy to take 'admin fees' at the start of the tenancy and then be as unhelpful as possible for the rest of your time with them. The worst excuse for customer service I've ever experienced. I will not be signing with them again!... Read more
Tenant
4th Jun 2014 (10 years ago)

A Flanagan

1/5 Stars
Place was disgusting when we moved in (don’t know where previous tenants cleaning deposit went). Had broken draws and a broken chair to which the landlord said he’d “spent too much money on the house already”. Damp patches on the wall causing several chest infections. Leaking freezer over the kitchen floor (THE WHOLE YEAR). Constant electricity trips. Shower going cold every single time. And yet when our time came to get our damage deposit back they took hundreds off it for damage that was already done to the property. WARNING!!!! If you move into a house using pro let’s, be sure to photograph EVERY spec of dirt, damaged property etc, because if you don’t they will blame you for it when your time comes to move out!! Also be sure to time stamp the photos so they know that the photographs were taken before you properly moved in. I’m writing this is just to make sure they don’t take advantage of other poor students.... Read more
Tenant

T Away

1/5 Stars
Using an anonymous account as I don't want to share my details. Can not stress enough to avoid this company. extremely unhelpful and "stand-off-ish" when I have had to deal with them for general queries. The advert on the website for our property was advertised at a different price to what was proposed on the tenancy agreement and we could not negotiate this. We could not secure another property in time so were forced to accept the property at a different price to what was advertised. If you have the time and choice, avoid this company.... Read more
Tenant
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