Fantastic family run Estate Agent.
We sold our last property with Smartmove on the first viewing! Brilliant service from start to finish. Professional and friendly staff make selling your property easy. Would highly reccomend.
We have sold two houses in the space of one year with Smart move,and in both cases received a very efficient professional service, the first property was my father's bungalow and the second was our house, which sold in just four days, and they achieved the full asking price for us.
David is very professional and friendly, and discusses fully the most realistic asking price in the current market.
After the sale was confirmed , I was in contact with Nicola, Katie and Alex, who were always very polite, friendly and professional.
The only downside, was that they recommended to use JC Lawyers, and as our buyer was using the Ripley office, we were given the Ashbourne office, unfortunately they were very inefficient, and because of this, our confirmation of exchange of contracts was only one day before completion, hence a very stressful time, which was totally unnecessary.
Well done to the Smartmove team.
A fantastic and professional team from beginning to end.
I would recommend to anyone. Thank you for making my move as easy and stress free as it could be.
Have dealt with this estate agent twice over the last two years and only have praise for them. Always communative, professional and friendly; surprised I'm the first to write review. Office has lots of thank you cards.
Faultless service from Abbie and Natalie through an extremely quick and efficient sale. Both were extremely competent at their jobs and made the whole process completely effortless and stress free (after a very long and tiring search). I can't recommend them enough. Thank you both so much!
Rude staff (not all but a couple) looked down on by a young lady when calling in heanor branch. Property was severely mouldy. Tried to accuse me and my partner of damage to the property that was already clearly stated in the tenancy agreement. Bombarded with letting visits the moment we sent leaving notice and tried but failed to negotiate some of our bond. Absolutely disgusting behavour. Needless to say I got the full bond back.
Great service from the Lettings team! Really friendly staff (Jamie and Vincenza) who knew the area well and went above and beyond for us! Deposit paid on Tuesday and picked up keys on Saturday as we were in a super rush! Fully recommend! ????
As a first time landlord I was relieved to find such an informative and knowledgeable team. I would not hesitate in recommending William H Brown as managing agents.
Castledine House, 5 - 9 Heanor Road, Ilkeston, England
Amazing my 2 little girls love going here always a friendly face and really good customer service foods good too even older relatives love going so overall great
Thought I would write my personal experience on this play centre earlier today, after dealing with a very stressful and important phone call which involved my older children being refused entry into the cinema , and being stranded I was very concerned and upset meanwhile my son who is diagnosed adhd and on medication had climbed onto part of a play frame to which I went and pulled him down from whilst still trying to deal with the situation on my phone regarding my older children, a young girl came up and said in a very rude manner if you don't look after your children you will have to leave ,so after my phone call I approached this young girl and explained the situation who was very rudely spoken and tried to basically speak down to me in a very unprofessional manner,
Ok so I'm not really getting anywhere with this silly little girl so I returned to my table and awaited the children's food, which came out the bread was stale and the chocolate spread look like it had growth inside ,
We decided to leave shortly after as the place is absolutely freezing my children's socks came out black I have had to throw them away so i don't know how often this place is cleaned,
On leaving the young girl very rudely said we are not welcome back as her family own the place.
I mean great you have a job working in a play centre for your family a real achievement,I can assure any other run buisnness if you where an employee in a non family buisnness I'm sure you would of had the sack on the spot
No customer service, extremely rude and very unprofessional.
The place has a very foul smell also my son stood on something sharp in the play area goodness knows what .
I will be reporting this place to environmental health regarding the food and how dirty it was I wouldn't rate this place a 1 star !!!! Stay away!!!!