Priory were recommended to me by somebody who was using them, so I gave them a go and have been delighted with the service from start to finish. I have used other very well known high street agents in the past but Priory beat them hands down in every respect!! Their approach is professional yet friendly and personal, excellent customer service. Would definitely use them in the future.
My wife and I endured a torrid time at the hands of the Stoke-on-Trent Tunstall Branch of 'Priory Property Services'. From the very beginning Matt Heathcote sent us persistant emails which were pressurising, unsettling, mischievous, threatening and accusatory, all defined and experienced as 'aggressive behaviour' in The Property Ombudsman's Code of Practice. He attempted to pressure us into using his associated services, and to speed up the deal quicker than acceptable, even blaming us for holding up the deal when it was the vendors who had not sent the contract.
Paula Heathcote, supposedly the one in charge, was useless. She did not provide us with a proper Complaints Procedure, threatened us before we put in the complaint, and then declared that she would not deal with the complaint. This was hardly surprising, seeing as they are the only agents in the area who do not invite feedback/complaints on their website. We have submitted the complaint directly to The Property Ombudsman.
One star is too kind for this bunch of cowboys.
I called on the off chance that I might speak to someone that same day and enter 'Abbi'. Abbi just 'got' what I needed. I had 1 meeting with her and she understood the type of people that I wanted and provided me with a 'no hassles' package. She got straight into marketing the property and I soon had appointments.
All rented now with great tenants. Couldn't have asked for more.
Abbi and Carla have been really friendly and pragmatic. I'm delighted.
not having a great time with this lot at mo , i want miss lead anyone at all , i ve been to the CIB today
Great service from the Full Team in Stoke! went out of there way a couple of times for me and got me the price i was after. Will definitely be using again!!!
I have been living in 4 different towns for 3 years in the UK and this is the worst agency I've ever found, they didn't give me and flatmates our deposit back and never came to fix what was broken since we moved in the property.
It was lie after lie, we eventually couldn't take legal actions as we left the country but don't trust these people, specially Pash.
As a specialist Property photographer I can honestly say that I have worked with a wide variety of Estate Agents ranging from small local independents through to national online giants. Belvoir! Stoke are a pleasure to work with from instruction right through to very speedy invoice payment. Highly recommended.
Excellent service. Professional & friendly staff who went that extra mile to help us with our move. Thanks Belvoir
Great customer service and did as they said they would which is all I can ask for. Will recommend to friend and family.
Define exceptional Bespoke service!
Communication/correspondence ... I was known as “living elsewhere” , no contact ever from the Manager as informed/advised.
Letters sent out incorrectly due to sales mandate information being incorrect, delayed process.
Questionable re. Did they sell as it was instigated by seller.