Really helpful and friendly staff, would use again.
Helpful agency. Mostly great service. Be careful when appreciating the inventory as a tenant, though. It is possible that defects are not mentioned so as to be removed as extravagant "fixes" when you leave one of your properties. Learned this the hard way.
My wife and I endured a torrid time at the hands of the Stoke-on-Trent Tunstall Branch of 'Priory Property Services'. From the very beginning Matt Heathcote sent us persistant emails which were pressurising, unsettling, mischievous, threatening and accusatory, all defined and experienced as 'aggressive behaviour' in The Property Ombudsman's Code of Practice. He attempted to pressure us into using his associated services, and to speed up the deal quicker than acceptable, even blaming us for holding up the deal when it was the vendors who had not sent the contract.
Paula Heathcote, supposedly the one in charge, was useless. She did not provide us with a proper Complaints Procedure, threatened us before we put in the complaint, and then declared that she would not deal with the complaint. This was hardly surprising, seeing as they are the only agents in the area who do not invite feedback/complaints on their website. We have submitted the complaint directly to The Property Ombudsman.
One star is too kind for this bunch of cowboys.
I recently purchased a property off a buyer who was using Right Move Tunstall as there estate agents. I was buying the property with a tenant in situ which made it an unusual purchase for me as this was my first time. From the word go, Right Move Tunstall did everything they could to make sure the purchase went through smoothly all the way through to completion. Ian and the team were so helpful on so many levels. I would be more than happy to recommend them and will be using them again for sure.
Booked to view a property and called 74 minutes prior to viewing to say property had been sold... I booked the afternoon off work to view it, it was never mentioned during the initial phone call the property had received an offer etc. I called approx 3 days prior to day of booking... poor customer service, lady laughing on the voicemail to tell me it was sold, clearly didn’t care about how it put myself out. Won’t ever be using this estate agent again.
I've recently sold via reeds rains in Congleton and I can't speak highly enough of stacie and the team.
Everything went perfectly from the initial valuation, the marketing, organising viewings, dealing with the offer, buyer and solicitors.
Great value for money and stacie made the whole process a little less stressful.
I can't recommend or thank them enough.
Thank you, Tim Nixon and all of the helpful staff at Reeds Rains in Congleton, for their professional expertise, and their support at every twist and turn, along the road to securing the sale of our property
I Recommend this Agency 100%. Within two days i sorted all documents and keys from new house. Staff is very nice and helpful.
Took my money for application fees and haven’t heard from them since. Been over a month now. We thought we had a place to live so I went to visit my family back in turkey until I start my new job. Turns out I am now homeless and my work starts very soon. Will be taking them to court when I get back. Still don’t understand how the system is designed so we are forced to hand our livelihood and homes to such uneducated people...