S Hands
We recently completed on a property in Thornton Heath and couldn’t be happier. The property is fantastic and Carmel at Taylor Grey estates was a huge help! Carmel was always quick to answer any questions and really made sure we completed on time and acted as a great link between all parties involved. Very happy and would Highly recommend.... Read more
Buyer
23rd Oct 2017 (7 years ago)
O Ahmed

Terrible service, not that I rented anything with them or bought anything, but me and my wife came all the way to view a flat for rent on Avondale Road Croydon at 10am and these people were never there. When I called Carmel Gray who by the looks of the name seems to be the owner picked the phone and when asked where they are, she said she called me at 9 am and I never answered the phone and so she left a voice mail, There were no voice mail or missed calls and I told her that. Now that could be very rare possibility where she left a voice mail which never got to me? I wouldn't lie about this as I have nothing to do with them or against them. But the level of unprofessionalism by telling me that I never confirmed on the same day, well because you yourself confirm it over an email a day before? She was rude, unapologetic to the core and most of all it was the tone she was speaking in, instead giving me explanation that many people don't turn up for viewings, so what do I got to do with that??? That's not problem if you've faced bad customers. Do not judge every customer the same way, simple! And if anything at least mention in your email that this is not the final confirmation as we will call you again on the day to reconfirm. Highly disappointed. I had 7 other viewings the same day and not even a single other Agent missed out and they were bang on time waiting for me at the properties regardless of me calling them or them calling me for reconfirmation... Read more
26th Feb 2017 (7 years ago)
A Azam
Great people to work with, really helped me to resolve issues with my tenant and gave an outstanding service.... Read more
Landlord
13th Dec 2016 (8 years ago)