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- Thornley Groves - Manchester Central
Thornley Groves - Manchester Central
Opens tomorrow at 8:30am
25 Whitworth Street West,Manchester, M2 6FW
Thornley Groves Manchester Central are an estate agent in Manchester. They mainly list properties in M15, M1 and M4. Over the last 6 months, they've listed 112 properties, with 58 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 9:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Thornley Groves - Manchester Central Reviews (26)
Have you used this agent?
8%
8%
4%
4%
77%
Anonymous Homeseller
The main sales agent was excellent l, very helpful ans great communication. Unfortunately some other sales agents weren't at the same level and were poor on communication.
7th Mar 2024 (7 weeks ago)
Anonymous Homeseller
Very hpful Agents, and had good communication.
25th Feb 2024 (8 weeks ago)
Anonymous Landlord
very bad. careless about your property and not responsible for both tenant and landlord. no regular check. expensive repair. no smooth switch to new tenant
16th Nov 2023 (23 weeks ago)
Anonymous Tenant
Definitely the worst agency - and I've dealt with many. Georgia Davis in Manchester is very slow, always 'too busy' and I've not received my deposit even though I moved out a month and a half ago. They found nothing wrong with the property in the reports a while back and stopped responding to my emails weeks ago. I've had to even involve TDS, which I've never done in the past. 0 points for that woman.
31st Jul 2023 (8 mo. ago)
Anonymous Landlord
We own several apartments which are let in the Manchester area, one of which is managed through Thornley Groves. The communication and response from the management team is non existent. Emails are ignored, wasting my time following up with a response again and again, it's a mess. I am now changing to another agent, naturally this is proving to be challenging too, again no response from the the property manager Georgia Davis and the new management company appears to be having issues obtaining the tenancy details for the transfer too. In fact, they have not even been in touch with me to confirm the management change. I would look elsewhere for customer service. It's BAD.
20th Jul 2023 (9 mo. ago)
Anonymous Homeseller
Communication was poor upset the tenant quite a lot
8th Jul 2023 (9 mo. ago)
Anonymous Tenant
Any prospective tenants need to be very careful in doing business with this company especially the Didsbury branch. They will lie to you and go against rules that are there to protect you.
Extremely unprofessional and incompetent.
14th Oct 2022 (1 year ago)
Anonymous Tenant
I had the worst experience with Thornley Groves. From the start to the end, they caused me immense stress. I had to email and call the office on a daily basis and fight to get my deposit back. Most of the staff are incredibly rude, dishonest and patronising. They don't respect tenants and on more than one occasion members of staff lied to me. I will never rent with this company every again purely due to the incompetency of their staff.
30th Jun 2021 (2 years ago)
A Bajenski
It’s clear to see why this company has such a low rating.
Even though I knew of bad experiences for tenants and ridiculously high fees, I decided to view a couple of flats with them regardless.
Desperate after being beaten to countless properties for weeks on end, the girl I spoke with on the phone promised me I would be the first viewing.
I was never told they had rented the first property out- they never called to cancel.
The second was rented out and explained to me over text by telling me the property was taken.
Apparently another colleague had decided to take someone else in first.
I had taken time off work.
20th Aug 2018 (5 years ago)
K Shea
Disgraceful agency, landlords and tenants should avoid at all costs.
During my 3 year lease with this agency it became very apparent that they couldn't care less about customer service, their tenants or the properties they manage..They refuse to respond to emails about the flat needing repairs and maintenance even though they promised to send repair men multiple times.
They have no problem leaving flats fall into disrepair over months or even years despite warnings from tenants. Landlords should be very wary of using them as the properties will suffer.
At the beginning of the tenancy, the flat was messy and as expected with a building over 150 years old, there was multiple cracks in walls and the ceiling. These cracks weren't mentioned in their check-in inventory (the entire property was described as "in perfect condition" which was a complete fabrication of the truth), but we filled out an amended inventory will notes and comments detailing everything they missed.
At the end of the tenancy they told us that they never received any amended inventory and tried to bill us over £900 for renovating the entire property. They also tried to blame us for the cracks in the walls and ceilings saying we had damaged the property that were so clearly due to the building being over 150 years old.
We got the apartment professionally cleaned for £200 before we left. It was in a much better condition that what we received. They said that it wasn't good enough and charged us another £250 for another professional clean a few days later. That is absolutely scandalous.
They put on a good show when you're interested in renting, but once you've signed the contract they just couldn't care less.Untrustworthy and deceitful, avoid at all costs!
8th Aug 2018 (5 years ago)
N Eguilaz
Extremely bad customer service when you are renting through them. They don't answer emails or pick up the phone. It takes them months to sort out any kind of issue. I strongly recommend to use a different agency.
5th Aug 2018 (5 years ago)
S Prest
AVOID THIS COMPANY. The do not answer your calls or respond to your emails when you need them, even if you have an emergency maintenance issue. They do not answer the phone EVER, when it goes to voicemail it says the voicemail box is full (not surprising). They do not have an emergency contact line. If you ever manage to get in contact with them they are rude an unhelpful. Worst Estate agents i have ever had to deal with.
26th Jul 2018 (5 years ago)
J Tattersall
When I took over a very expensive flat, the place was left for me in a bit of a mess. Some food items in the cupboards still from the previous tenant. I lived there for two years and always paid in full and on time.
When it was time for me to leave. I spent two days cleaning the place. It looked as good as I could get it without redecorating and was a thousand times better than how it was when I moved in.
Thornley Groves sent their guys in and clearly instructed them to find any trace of dust they could and so, the justification for their £200 cleaning bill was a bit of dirt on a skirting board behind the wardrobes and a hair. Yes ONE hair on the bathroom floor.
They don’t care about having good, reliable tenants, they only care about squeezing every penny they can from tenants and landlords. Avoid them.
19th Jul 2018 (5 years ago)
N Lee
Ridiculously appalling customer service. Not once have they returned my phone calls or E-mails regarding maintainence issues at the property. To get hold of anyone it takes 4 ignored phonecalls if you're lucky - Usually I have to call any member of the company in hopes that they will refer me to the right place as nobody on my allocated team ever seems to be available. God knows if they ever show up to work as they're ALWAYS on voicemail and never seem to bother to call back. Been waiting a month now for them to fix my boiler and a leak in the roof and haven't even been given a date yet.
5th Jun 2018 (5 years ago)
E Kelsall
Unfortunately can't give less than 1 star. By far the worst agency I have ever come across. Don't bother signing with this company, you'll have no money left at the end.
23rd May 2018 (5 years ago)
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More Thornley Groves branches
- Thornley Groves - Salford City Point 0.37 mi away
- Thornley Groves - Manchester Northern Quarter 0.55 mi away
- homes4u - Manchester City Centre 0.70 mi away
- Thornley Groves - Fallowfield 2.77 mi away
- Thornley Groves - Prestwich 3.97 mi away
- Thornley Groves - Didsbury 4.41 mi away
- Thornley Groves - Monton 4.44 mi away
- Thornley Groves - Urmston 4.91 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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