S Afolabi
Great customer service appreciated... Read more
18th Jan 2023 (2 years ago)
K ll
Top Move Estate Agents is an impeccable professional service always quick to respond whatever the enquiry or situation and completely customer friendly both to Tennant & Landlord maintaining a healthy happy business relationship into the future!... Read more
10th Jan 2023 (2 years ago)
N Lokko
Very nice people to deal with, they take time to listen and support you.... Read more
6th Jan 2023 (2 years ago)
F TOFFEE
Reliable service, and the staff were helpful.... Read more
5th Jan 2023 (2 years ago)
T Sobowale
Fantastic tenants: I have been letting my properties with Topmove Estate Agents since 2003, I have always had fantastic tenants and I believe this can only be possible through an agent who genuinely delivers on its promise. The tenants are all fully vetted with credit checks, previous and current landlord’s details, work reference check, I received payments on time with accounts to show breakdown of fees and commission. I find their CEO very proactive with maintenance issues and general enquiries. I have known the CEO since he started the business and I can’t explain where he gets his enthusiasm and energy from. I found the staffs to be pleasant and very professional in the dealings. I will recommend this firm over and over again... Read more
Landlord
5th Jan 2023 (2 years ago)
M B)
Top Move Estate Agents has always listened and reacted promptly
to all of my concerns. I am really proud of that team which is always there to help to have the most comfortable accommodation
for a fair price.
Thanks guys... Read more
Tenant
5th Jan 2023 (2 years ago)
M Muntean
Focused on looking after their properties. Great customer service!... Read more
5th Jan 2023 (2 years ago)
R Clever
This estate agent is not fit for purpose. Apart from consistent errors and miscommunications throughout finding a tenant for me, they gave me a tenant (on a personal recommendation no less) who basically destroyed my flat and caused thousands of pounds worth of damage. I doubt that any references were checked because no landlord could have given a positive one.
There seemed to be zero communication in the office because every time I called with the same issue it was like they were hearing it for the first time.
They literally take your money and run. Avoid at all costs... Read more
Landlord
9th Sep 2022 (2 years ago)
O Pearson
Probably the most incompetent estate agent I’ve rented from. Rude, unorganised, untrained staff & lack of communication between tenants and within the firm. I lived with a mice infestation for the entirety of my tenancy. The cherry on the cake was them not knowing where my deposit was or even protecting it, which is illegal. Avoid.... Read more
22nd Jul 2022 (2 years ago)
M The1st
Fast and efficient services. All around amazing estate agents. Me and my girlfriend was on the search for a decent and fairly priced two bedroom flat in the South Croydon area. We came across Top Move on Google, once we phoned up a Mr Kieran Tsolakis answered and was immediately a great help in our search. He got on it straight away and regularly checked in with us to see how we are and give us some updates on what’s going on. He also let us in on great rental schemes to help young people move out. Special shout out to Kieran????????
Will definitely be using these guys again in the future!!!... Read more
27th May 2022 (2 years ago)
C Blaize
Have a family living above me, flat is managed by Top Move. They claim to have sound proofed, but I can hear every word spoken upstairs and every footstep. Have made multiple complaints, company are disinterested and staff are very rude and dismissive. I would avoid this company at all costs. Seem like money is their main objective and they don't give a toss about who they effect. I now will be moving out of my home due to the unbearable noise that top Move landlord claims to have fixed, using cheapest materials available.... Read more
Tenant
22nd Oct 2021 (3 years ago)
V Macedo
Horrible experience. Keep away from them!!!... Read more
27th Jul 2020 (4 years ago)
D Lemon
Avoid if at all possible. I received written confirmation our offer had been accepted on a property being listed by this estate agent. From that point onward I was lied to non stop by branch manager Kevin. Everytime I tried to get in touch with him to get an update on why the sale was stalling and the survey was cancelled, I was met with lies and evasion. He didn't return my calls, texts and emails for two weeks. Finally I found out from the girl who works in the office that the house was under offer with someone else. Im not sure if he wasn't able to tell me himself or if he was being intentionally deceitful. Had he been honest we could've moved on with our search or even increased our offer. Anyway I know we forgive the slick antics of some estate agents because they hold the monopoly in the market, but this was a bridge too far.
Their banner reads "transparency, honesty, trust" what a joke.... Read more
Buyer
17th Mar 2020 (4 years ago)
S Edeajio
I have been a tenant of a managed property of top move now for 4 years.
I have had enough of there lies and broken promises. they say they will fix problems and help us as tenants but never do. I had to wait for my toilet to be fixed for over 3 months. Do not use this agent if you will be renting it through them.... Read more
Tenant
13th Jan 2020 (5 years ago)
L Shote
Very helpful and friendly staff, prompt and professional. Good communication skills. The service is excellent, with regular phone calls. I highly recommend Top Move Estate Agents.... Read more
18th Aug 2018 (6 years ago)
C Stephen
The staff at TopMove Estate Agents were fantastic as I searched for our new home. They quickly understood what we were looking for and went out of their way to find suitable properties for us. I would recommend Bola to anyone who want to find a new home quickly and with ease. We were also faced with a difficult landlord, but her expertise, knowledge and commitment fixed it with ease, I moved in as previously discussed with no interruptions. Thank you to every one in that team for your help in finding me a property and having great customer skills that helped the process tremendously. I wish that all Estate Agents have this skill as when I spoke with them regarding concerns about my contract they promised to call us back however they never do. I cannot stop thanking you for this wonderful service. (Chris Stephen)... Read more
Tenant
14th Jan 2018 (7 years ago)
J Johnson
Top move estate agents did it for me. Helped me with my accommodation and took care of everything professionally. I enjoyed their customer-staff relationship. They are doing a good job.
Thanks a lot guys. I will surely use this agency over and over again.... Read more
4th Jan 2018 (7 years ago)
A Bolarinwa
excellent service. They carried out their duties professionally. this agency is highly recommended.... Read more
4th Jan 2018 (7 years ago)
J johnson
Wonderful team and great customer service. Did everything possible to make sure that any issues i had were resolved as soon as possible. great experience!... Read more
28th Dec 2017 (7 years ago)
N Johnson
Great experience with topmove, would highly recommend them to friends and family... Read more
28th Dec 2017 (7 years ago)
T Francis
This agency advised me to let my property to a tenant they vouched for. Against my better judgement, I trusted the agency who gave the tenant a glowing reference. Needless to say, the tenant stopped paying rent, destroyed my property and had to be evicted. The whole process cost me a lot of money and stress. Top move did not vet this tenant properly. An affordability check would have shown they couldn't afford the rent. I also imagine that this type of behaviour by the tenant had taken place before, and following up references would have uncovered this. A very unprofessional agency.... Read more
Landlord
24th Sep 2017 (7 years ago)
G Lot2
Polite staff good offers... Read more
12th Aug 2017 (7 years ago)
F Shote
Excellent Service, staffs were very friendly, attentive and informative.... Read more
2nd Jun 2017 (7 years ago)
R Brown
Excellent service. I recently had the pleasure of dealing with this Estate Agents as they let my property out for me. Communication was smooth and I was satisfied with the job done and the tenant they found for me. Highly recommend... Read more
Landlord
1st Jun 2017 (7 years ago)
S Marks
Excellent service provided for the sale of my property. Initially put it on the market with a competitor but wished I went to these guys first. Professional, informative and excellent communication throughout. Cannot recommend them enough.... Read more
Seller
12th Jan 2017 (8 years ago)
R I.
Nightmare! Very bad experience with them! Unprofessional!... Read more
7th Sep 2016 (8 years ago)
R Ambitions
Cool... Read more
5th Aug 2016 (8 years ago)
G Huby
This 'estate agent' took my money over a month ago and still to this day I'm trying to get it back! 3 weeks I've been trying to contact them for it and still no look. Their staff don't have a clue what they are doing at all.... Read more
8th Jun 2016 (8 years ago)
S Forrester
This agency do not follow rules and regulations provided by the governing body! Their staffs are untrained and unprofessional very rude on the and in person, will not take responsibility for when there is a problem with the flat, they rent out properties that do not meet the requirements for the standard required. Would not recommend.. Save your money and go to a proper and well recognised estate agents. Don't be ripped of like we were.... Read more
Tenant
18th Mar 2016 (8 years ago)