Sold a property with bridgeford Middlesbrough and The service provided by the staff was amazing, they kept me updated with everything, they worked around my timescale and most of all they sold my property within the time scales they set.
I went with two other estate agents in Middlesbrough who failed to sell my house however bridgeford did it very fast, I am very happy with the result
Still waiting for repairs on a leaking roof - 5 years down the line. Get fobbed off all the time. A leak does not disappear. The roof still leaks.
I have sent numerous emails and repair forms over the years and still in the same boat.
Very bad experience causing a lot of stress and inconvenience.
I have saved all the correspondence and waited by for the inevitable - a collapse.
I can’t adford to move nor should I have too. I signed an agreement and hold my end.
Fantastic service, at all times kept us up to date with all information. Friendly and approachable. But most importantly professional. Highly recommended.
Absolutely rubbish, changed weekend plans to cater for a house viewing and they gave me the wrong time, arrived at 9:52 for a 10am appointment to be told it was actually booked in for 9:45 and they'd already left, terrible service
The Michael Poole lettings team have exceeded our expectations on all fronts, especially Karen Walker and Hannah Horn & Melanie Hutchinson in accounts , they are excellent. If you are thinking of letting a property then let the team here take your worries away like they have for me, very professional and they make the journey as smooth as it can be.They currently manage all my properties and will be given the future ones. Well done team!
A huge thank you to Matthew at Michael Poole in Billingham for going above and beyond to help with the sale of our house. I can honestly say that if it wasn't for Matthew, We wouldn't be in our new home! Michael Poole supported us every step of the way and were always on hand to provide additional advice and extra information. We would highly highly recommend and will always now be going back to Michael Poole for any sale needs. Thank you so much!
I have dealt with Ben Charles Estate Agents for a number of years, and have always found them to be professional, helpful and efficient. The customer service is second to none, and I would have no hesitation in recommending them to family and friends.
Myself and my wife recently purchased a house through Ben Charles. At first the workers and experience was brilliant. It seemed easy and everyone was very helpful. Then over Christmas it couldn't have been any further from that. We were due to move end of January till we had a phone call saying there was a new date 3 days before Christmas..although we didn't have to take it we were advised to take as if we didn't our moving in date could be stretched further into the new year. So after boxing up everything and paying for a van to take our stuff, a day before it was called off. Even though It was the lender on our side halting things we did not hear from Ben Charles again until the day we signed for the keys. Our tenancy was over on that Wednesday and if it wasn't for myself negotiating with my current landlord and the family who were meant to move in on the Thursday, me myself and my 2 year old daughter were homeless for Christmas and no money to store our things anywhere. It just seemed that all they were bothered about was getting out money. And the worst of all is that when negotiating the price of the property we were buying, with Ben Charles fully aware we gave a price on the basis that all the construction work going on in the house would be completed for us to move in and none of it completed. Surely ben Charles should have seen this done. Hope we never have to deal with this lot again