Zoe Challinor at Gloucester Taylor's helped me get my first mortgage. I couldn't recommend her more, she was absolutely fantastic. Explains things really well, so even someone who doesn't know the first thing about mortgages can easily understand. Works incredibly hard to make sure her client gets the best deal possible. 10/10.
Once they have your money they are no help whatsoever.
I had to stop paying them for a bit just so they would listen to my complaint!
(I left them about a month ago and am posting this now for fear that it would be used against me while in that tenancy. Yes It really did feel necessary to do so.)
Managed to book a viewing at short notice and started the application process straight away. Staff were very courteous and helped with any questions I had. Would definitely recommend them.
This is one of the worst companies I have dealt with. The management come over as bullish and condescending. They never return calls back to you when they promise. I would never use this company to manage a house for me.
I have found Phil at Elliot Oliver very proactive and helpful. He's always contactable and found me a tenant very quickly. Would recommend him highly.
I was miss-sold the property, told I could use the attic which I was later berated for using.
Extractor hood fell off the wall while I was working away, this wasn't fixed within 37 days, I moved out the next day. Then they attempted to charge me for damaging the fan, I provided evidence I wasn't in the property and that plaster had clearly given way due to stubby wall plugs being used. I shouldn't have had to fight them on this but they refuse to take any responsibility and are just out to cheat tenants out of money.
Really appalled by my experience.
All the staff at TG are fantastic team players. It’s been a great pleasure working with them on many charity projects and fundraising. Lovely to have an agency who wants to be part of the community
People waiting outside waiting to be seen when the office was shut on their opening hours, didn’t open until 45 min after opening time...wondering if a vendor lost a potential buyer... very unprofessional, bit of a cowboy attitude
I have been a client Since 2012, and wish to say a big thankyou to all the team for their dedication service help & advise. Recommended
Absolute rip off. You pay nearly a firsts month rent in fees alone. Disorganised staff who ignore you whenever it suits them. Oh and don't expect to get your full deposit back no matter what you do. Absolute con. Do not recommend!!
I used Belvoir Gloucester as management agents and finally selling agents.
I found them to have courteous, knowledgeable and friendly staff.
They were excellent in both roles.
I have been a tenant of Belvoir for 5 years.
I have also been a tenant of 4 other letting agents over the last 14 years, I have nothing but angst for previous letting agents after failings and general misconduct during tenancy and at the completion of tenancy.
I have found Belvoir to be refreshing and that Eliza in particular has been a breath of fresh air in her approach. If there is ever a fault or a need to get in touch Belvoir are always quick to act and has the interest of me as a tenant and my landlord which makes a change.
I would 100% recommend Belvoir, I don’t really have any disadvantages of working with them, it is a difficult position for a letting agent to be the “middle men” but like I said working with others Belvoir without doubt come out top to the other main name letting agents in Gloucester I have worked with.
With regards to their tenant fees they seem pretty average with the market so no complaints they do seem high for credit checks and so on but at the end of the day it’s how letting agents create an income stream so it’s understandable.
All in all I’m happy that I’m a tenant, I have not departed the property but I have faith that they will not try to fleece me at this point based on the service I have received so far.