3
Photos were good, and the online marketing campaign compared well with other estate agents.
The agent who valued my property was very knowledgeable and was a good salesman. I think the property was valued too high initially, but I think he'd have had a good go at selling it close to that price. The issue was, he wasn't involved in selling my property - this was mainly junior staff taking the calls and doing some of the viewings. These were 'order takers' not salesman and they did not understand my property's selling points, why it was valued at a particular price point and how to match this to what a buyer was looking for. A lot of questions put to me were reactionary from buyers, when they said they should have had detailed knowledge of my property from the outset. I tried to host most of the viewings as they weren't adding any value at viewings and weren't 'selling' the property to viewers (I'd been present for some of the viewings they hosted).
At the start, I had regular viewings and contact. In my final month with them, I heard from them only once and feel like they'd basically 'downed tools' as they knew my sole agency agreement was coming to an end. They did always get back to me if I rang them.
Staff were always professional, polite and well presented.... Read more
25th Nov 2022 (1 year ago)