Andrew Grant Estate Agents have 14 branches and they mainly list properties in B60, WR9, B95, HR4, DY10, SY8, WR14 and WR10. Over the last 6 months, they've listed 426 properties, with an average time to sale of 24 weeks.
My elderly father was selling my grandmother's house after she was moved into a nursing home. He approached Andrew Grant being what he thought was a reputable local estate agent, avoiding the online cheaper services in the expectation he would pay more but receive a better service and achieve a higher asking price. Speaking to him a few days later he tells me the house is to be sold via AG auction house as "it's faster and cheaper as you pay no agency fees, these are paid in full by the buyer." His trust was misplaced. AG auction house is in fact an entirely separate company called I AM Sold Ltd based in Newcastle (not the local business he thought he was supporting) who charge a fee of 4.2% for their online auction. Given I moved house last year and paid a fee of 0.6% I was staggered by this extortionate fee. Obviously any buyer will see this too and, as Dad found out, factor this into the bid they make - so the bid is in fact market value less 4.2%. It is the seller who loses out and AG and I AM Sold Ltd who prosper at their expense. The referral to an auction house unnecessary as the house is in a desirable location and has been maintained to a good standard but needed updating. It would have sold on the open market...the only difference would be that your fee would have been c3.6% less. Your defence of "the fees were explained, the contract is clear" is weak and tells half the story. You explained the fee the buyer would have to pay. You did not explain the adverse effect this would have on the likely sale price and in turn the sum that would end up in Dad's back pocket. The telephone call with I AM Sold lasted a matter of minutes - no face to face lengthy discussion about such an important and costly decision, again what my Dad thought he would receive with AG. This has made my Dad feel foolish and AG have profited from his lack of commercial know-how. Greedy and aggressive practice. Shame on you at a time when you are advertising the fact that you have been awarded for being a trusted company. Be honest with your customers and act in their best interests, not your own.
Amy and her team at Andrew Grant Pershore have performed magnificently during the rather protracted sale of my late mothers house. Despite a few setbacks they maintained absolute enthusiasm and professionalism.
Great job, truly appreciated.
Wishing you the best of success for the future.
Since we decided to put our house on the market Julia has been professional, patient and has given us invaluable advice and guidance on how to market our house. The whole team at Pershore have worked tirelessly to organise viewings for us and provide support when things haven’t gone to plan.
Thank you so much for your help with the purchase of my first home! You were so lovely, made sure I was kept in the loop at all times and answered all my questions. Really friendly estate agents.
Terrible service, the don't pass on offers to vendors, they never return calls, and that's just dealing with purchasers, our vendors were not kept informed of offers made, they did not pass on paper work to solicitors, thus holding up completion times. Disgusting service,
I would like to add however that Sarah Fellows, from the Worcester office who is now overseeing our purchase has been amazing she alone deserves a 5 star ???? rating. Please don't judge the other branches of Grants the same as the Redditch one, as I have no knowledge of their practices.
Were not really interested and made no attempt to take my details or suggest any homes I might like to view.
Dire experience throughout my tenancy with these guys. They missed my check-in day, causing costs and delay, and they are not up-to-date with the latest tenancy deposit regulations and automatically side with the landlord on all disputes.
Right from my first meeting with them, I was pleased with all their advice. Once
they put my house on the market, they handled all the showings for me and reported back with all the responses, both good and bad. They are a very professional team
and I would highly recommend them.
Tried to arrange a viewing on one of their advertised properties today.
No response from numerous calls to office then calls fielded to admin who couldn't arrange or advise on viewing arrangements either .Eventual call back from someone who said they couldn't even advise if a time when a viewing could take place until office re opened on Monday
Very Poor, unprofessional handling of our interest in a House to Let (that changed to a house for Sale). Displayed a complete lack of common courtesy i'm afraid !!!
Andrew Grant advertised a property in Alcester to Let (on behalf of a landlord who had previously been letting the property for some time) My wife and I arranged with Andrew Grant to view the property. After the viewing we advised Andrew Grant that we would be more than happy to rent the property should the landlord want to proceed with us. After a few calls and e-mails Andrew Grant advised that the Landlord was happy to proceed but would just need to complete some decoration work in the property. My wife and I foolishly started to pack but worringly no paperwork or date communication was forthcoming from Andrew Grant. We chased for updates and left messages, sent e-mails but response was poor except for Andrew Grant to once or twice say that the landlord was abroad and that they were waiting to talk to him to get some dates. This went on for nearly 2 months before we noticed that the house suddenly turned up on Rightmove via Andrew Grant as 'For Sale', which of course pretty much meant that we could assume it was no longer available to us 'To Let'
My wife and I of course appreciate that this sort of thing can happen, as landlords circumstances can change, but the point of the review is to convey the disppointment and grievance that we felt as we were seemingly lead up the garden path, kept in the dark for quite a while, with the ultimate insult from Andrew Grant being to show us a complete lack of respect, having never to this day communicated to us at all about the landlords change of mind and furthermore never to this day have we had any form of apology !!!
Julia Boehm and the Team at AG in Stratford have changed our previous experiences of estate agents. They have worked tirelessly in what has been a difficult market to get us the best price for our house. They continued to work throughout the sale process to make sure it progressed through to completion without too many issues. Vikki made sure that solicitors didn't get away with their usual laid back approach. The whole team were professional, great value and the photographs of our house were outstanding. Well done Julia Boehm you are a genius !
Really helpful staff, would definitely use them again when i next move. Thank you Andrew Grant Worcestershire!
What an incompetent agency save your self the pain and use someone else Sunday before Christmas two viewing booked first one no show so I called the client direct to find out he had cancelled with AG a few days before but know one could be bothered to tell me second client no show so again I contacted them direct to find that the agent had not contacted them to confirm day and time so all in all thank you AG for wasting my time I will now remove the property from AG and find an agent that is interested in conducting business in a professional manner.