Everyone is very friendly and eager to help throughout the process. Very efficient, fair and explained all process.
AVOID IF YOU VALUE YOUR PROPERTY OR MONEY.
I rented my flat through Anthony James. When it came time to serve the notice I instructed them to do so. The week I was supposed to move back into the property I was told by Anthony James that the notice had not been served correctly and the Tennant had no idea they were supposed to move out. I had ordered new furniture to be delivered and had no living arrangements for the weekend after the Tennancy agreement concluded.
I was contacted by a director of the company, John Day who explained that in terms of serving the notice, all Anthony James are obliged to do by law is out a stamp on the envelope and post the notice. They do not send it recorded delivery, there was no follow up call with the Tennant to see if they wished to stay with Anthony James in another of their property’s, no call to confirm the notice has been received.
No representatives of Anthony James visited and inspected my property in over a year, the Tennancy states that this is only done on my request or if Anthony James deem it necessary. They clearly did not deem it necessary.
Mr Day did not once apologise for the inconvenience caused by Anthony James, and when I enquired what Anthony James planned on doing as I was left homeless due to their incompetence Mr Day simply replied “THAT’s LIFE”.
This also resulted in the Tennant living in my property rent free for a couple of days for which I have not received payment, despite waiting for a call from someone who can process this payment for over a month now.
If you wish to pay a letting agent a percentage of your income each month and have them do the absolute bare minimum with no regard for you or your property then sign up with Anthony James.
Please see below for the smart response from Anthony James attempting to deny this or put a positive spin on this review for themselves.