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Michael was very helpful at the introduction. We chose A&W over three other local agents.
However, things went drastically wrong after that.
The photography (a 'professional' photographer in a tearing hurry) was very poor; lots of overexposure, and failed to actually capture the relevant features (eg stools chopped in half at breakfast bar, missed a feature wall, and had to be called back from the road for missing photos).
When the Particulars were sent the photos were unsatisfactory. A&W said they would correct this, but when particulars were resent - they sent the same photos even though we had discussed and approved other photos for use - including some that we took ourselves, to supplement the poor ones.
There appears to be little communication between the staff, and even less with the clients.
As a result we decided not to continue with this agent having lost faith: if they couldn't even get the particulars right, what sort of service would they be able to provide further down the line?
Would not recommend.... Read more
25th Mar 2024 (26 days ago)