I had to deal with Black Katz after being forced from my 1400 square foot apartment in Muswell Hill by Kinley Folkhard and Haywood. The atmosphere was agressive, offhand and pushy. I found them impossible to deal with on any real level because they were always pushing hard their own agenda and seemed to be insensitive and uncaring, not that I expected a Social Worker or anything, they just didn't instill any trust so I turned down the flat they offered me and moved out of London forever never to return.
We had a very smooth and stress free experience with Black Katz and all the staff we dealt with in the crouch end branch we’re very helpful. Johnny gave us the viewing who was reassuring to deal with and was very clear and concise with any questions we had. Tom was also very helpful.
I have found out more than once that they add adv about flats with good price/nice pictures, so you call them, but then... "sorry, the flat is already gone".
it's weird, that then after a couple of day, they add the same adv for the same house, with the same price, the same pictures. (wasn't it gone?!)
Everytime I call them for a flat "just added" it seems to be already gone!
They add adv only to make you call and take your data and show you other houses, of course more expensive.
So incompetent. I had to argue with them to get a second viewing. Since moving in it's been nothing but hassle - they gave me the wrong contact details for the landlord and now I'm moving out after a year. They still didn't fix a lot of what was wrong with the flat (problems with the bathroom, broken kitchen appliances which I had to replace myself, and lots more).
Communicative, helpful and efficient! Had no problems throughout my 6 month tenancy with them, everything was transparent and fair. The property was by far one of the nicest flats I've rented, in terms of location and condition. Would definitely recommend them to friends and family for no-hassle renting in London!
I've used Black Katz multiple times as a student and on each occasion, they have been extremely helpful, responsive, and on-the-ball - all in a very friendly manner. I'd recommend them to anyone (especially students looking to secure accommodation), and will certainly turn to them again if I ever need new housing in London!