Very friendly and professional staff, moved in to my new home within a week of viewing, very satisfied with the service.
The property I live in is managed by Brian Thomas. They are absolutely useless as managing agents - they can't deal with simple repair requests and it takes forever to get anything done. They don't know how to prepare an AST contract and lie about clauses they put in there themselves as being non-binding - when the legal opinion I obtained myself confirms all clauses are binding. The "accounts manager" Sherry refuses to answer to my emails and the "director" Paul tends to respond in a very emotional and threatening way, sometimes at night hours - his responses so far were hugely unprofessional and poorly worded. I'm reporting this company to ARLA, hopefully they won't be doing much business any longer.
Brian Thomas- Could not be better!
Together with my brother, we rented this nice 2 bedroom flat in Turnpike Lane area for over 3 years.
Such a great value, really good rent costs for what we've got. The property was nice and clean, dry, and very healthy to live in. Rental costs were never increased every time we extended the contract.
Some agencies like to charge "administration costs" with each contract extension, but that was never the case with Brian Thomas.
To add, the agency is quick to respond to urgent maintenance issues, and not only. Just before I moved out, I had a bad luck to encounter a leak. Chris Lane (lead agent), was able to respond to my messages within minutes, and send over a handyman the very same day- astounding!
The agent was also very genuine. I do recall a situation where I overpaid £50. This was actioned immediately, by the agent getting in touch in order to process a refund.
On top of everything, the agency always respected privacy. We were always notified of a engineer coming over to check maintanence issues, or for property viewings at the end of my tenancy.
So to sum up, if it wasn't for me to move out of London, I would definitely continue with this agent. Also, I sincerely recommend Brian Thomas to everyone.
Thanks for all your support throughout those years. Much appreciated!
We have been renting from Brian Thomas for 5 years now and we are still happily renting from them.
We are good tenants and Brian Thomas is a good and honest agency.
We both respect the terms of the tenancy agreement: we pay the rent on time and we look after the property and Chris and John look after us and the property and if something needs to be done it gets done.