Whilst renting, Brooks were constantly difficult throughout the whole process. They were difficult to get hold of, slow to come back with any real answers, didn't seem to know a lot of basic information, and on a lot of instances were quite rude. They let our landlord illegally send people into the property with less than 24 hours notice, and when we reported this, they did nothing about it. Our check out report wasn't filed until weeks after we moved out, and they tried to take money for things that just weren't true. Unprofessional and incompetent - I wouldn't touch them again with a barge pole. Avoid at all costs.
I would totally recommend Brooks. It's a smaller family-run agency and benefits from that, in the sense that you're not made to feel like just another customer. James and Jake, in the Streatham office, dealt with our sale and they couldn't have been more helpful, friendly and forthcoming. They were quick to respond and went above and beyond to provide advice, reassurance and updates. We're so grateful that our recent sale went through, especially during such turbulent times - that had a great deal to do with the fantastic service that Brooks provided. We can't thank them enough!