I would advise not to rent with these agents. Lots of issues wrong with the property very much like the other reviews on rentals the communication is not good. The contractors that are used to do the work are not reliable. And when you report issues no one answers you via the reporting website you have to chase constantly. Really stressful. I would also mention the first part getting you in the property was excellent and extremely efficient. However maintenance issues absolute nightmare.
I thought the solihull team we’re very friendly and professional. Especially Elaine who was very complementary on my home and extremely enthusiastic to sell my property . However we decided to withdraw our property at the moment but we would have no hesitation in contacting Centrick again . Big thank you to everyone especially Elaine for bubbly personality and doing the best at her job .
Appalling terms, tell you there are damages which are just normal wear and tear, nothing you would worry about with any other rented property, try to charge you for cleaning charges which are extortionate. They're awful, I've never experienced anything like it and have rented multiple properties - avoid like the plague!
The management with this agency is poor. I have never came cross any agency like this before.
They are unprofessional, careless and just far too laid back about your concerns. They don’t take any client seriously. If I did have a lot of time and choice I would never wanted to stay with them but unfortunately I had no other option due to the tight timing we had.
The property meant to be ready few days a go but it wasn’t and their disorganisation and poor communication cost us a lot.
I would advise anybody looking to rent a property to look elsewhere - no matter how nice the property, or how well priced. I lived for a year with a leak coming through my kitchen ceiling, and for months with a leaking dishwasher and a host of other maintenance issues. The maintenace team make up a different story each time you contact them (they especially love sending people round to complete a quote for repair work but then never actually having the repairs carried out). Their teams are poorly educated with regard to tenants legal rights and they operate under the assumption tenants will have neither the money or time to pursue them through the courts. I actually ended up having legal counsel in order to leave the property. Having lived in London and elsewhere in the UK I have dealt with many agents - centrick are by far the worst.
Had a good experience with the company being a tenant for a year. Very professional, polite and helpful staff.
Very disappointed to have travelled for 2 hours on Saturday afternoon to view a property, for a Centrick employee to not turn up. The staff member had also amended the meet time one hour prior to the viewing, which gives the impression they had not forgot, they just couldn't be bothered. Three days later and we still have not heard anything from Centrick. A terrible service which I certainly will not waste my time with in future.
I am very please to say an Awesome Thankyou to Chelsea :) Nothing is ever too much to go the extra mile to help me ! She is Very Professinal ,Poliite and dealt with me as a valued customer and not just a Number !!