Chappell & Matthews Estate Agents have 6 branches and they mainly list properties in BA1, BS8, BS1, SN15, BS8 and BS35. Over the last 6 months, they've listed 85 properties, with an average time to sale of 27 weeks.
The best experience I’ve had with trying to find a new home. Lauren was extremely helpful and very polite. Would highly recommend. Very good service and very fast at replying and helping sort everything out.
Over the lockdown period, the team dealing with our rental have been amazing. Laura and Alice have been kind and professional and have quickly dealt with any problems we have faced. Thank you and your team so much, we're all looking forward to moving into our new house soon!
Moving to Bristol from another part of the country is really troubling but Hollie made it so simple for me and my partner. Even with the current COVID situation going on, she really helped us a lot. Me and my partner couldn't thank her enough. She was professional and understanding, once again thank you very much Hollie!
5* service from Debra at Chappell and Mathews. Debra’s quick and professional service allowed me and my housemate to secure and move into our new apartment in less than 48 hours. Great service.
Dan Roberts was super helpful in finding me and my friends a great flat up in Clifton! Very professional and friendly and responsive too, which was wonderful especially in lockdown. Great experience!
We’ve had nothing but good service from Dan. He’s kept his promises and sent us details of property’s when he said he would and followed up when he said he would. He’s been one of the best while we’ve been looking for a rental property. We will be looking for another one early next year and will definitely be coming back to him. It’s a shame his service isn’t replicated across the industry.
We have rented a property through this agency and Ignas was extremely helpful. Very professional and very responsive. Would definitely recommend!
Recently rented a property through Chappell and Matthews in Chippenham.
Moving in could of been better as we were told it would be cleaned and this never happened and eventually had to clean it ourselves before unpacking. Not ideal. Within a few days we realised that the shower leaked very badly and the oven tripped the fuses for the whole property every time we used it.
Unfortunately this is where Chappell and Matthews don't shine because the time taken to address these issues was far too long. Eventually they were sorted and from then on had no real further issues.
I think the whole process from tenants raising an issue to actually getting a professional round to the property to address the problem needs big improvement.
However, it must be said that later on in the tenancy we had a big problem with an very undesirable neighbour and upon contacting Chappell and Matthews we managed to end our tenancy contract early so we could move on to a more suitable property. They were under no contractual agreement to do this but went the extra mile to arrange a early release from the contract between us and the landlord. Big thanks to Ignas for this.
On the whole we would use Chappell and Matthews again, if the facilities were clean and safe within days rather than weeks I would of give 5 stars.
Chappell & Matthews, Thornbury recently handled the sale of our property. We found them friendly, efficient and very professional. We would definitely recommend them.
Recently used the team at Chappell and Matthews to sell my home. From the very first visit with James right through to the completion date everyone in the office gave me great advice and customer service and just as importantly sold my house for a great price, (more than some other agents said). Would highly recommend them to get the job done. Thanks James, Rob and Liam.