Rude attitude and poor service! Rented a flat from them which they claimed had been professionally cleaned prior to us moving in, only for us to discover dirty carpets, greasy hob/oven, dusty surfaces, rubbish left in wardrobe. When it came to returning the property in a similar condition, they had the cheek to deduct a few hundred pounds for cleaning!
I went to their office to query the charge and was met with a rude and condescending attitude from their staff, as if to say how dare I question them! Considering the fees they charged us (this was before the tenant fee ban), I was disgusted at the way we were treated.
8 weeks ago