DB Roberts and Partners Estate Agents have 8 branches and they mainly list properties in WS11, TF2, TF11, SY1, ST16, TF3, TF1 and WV1. Over the last 6 months, they've listed 648 properties, with an average time to sale of 16 weeks.
We choose DB Roberts as they came across as very professional on the phone and in person. They have explained everything in fine detail and nothing is to much trouble for them.
Everything we asked for they have provided.
We have been very pleased with their service so far and would gladly recommend them.
From start to finish, the chaps at the Stafford office have given us an impeccable service, responding to us very quickly via email or phone and helping us negotiate our sale. And they listed us in a lightening speed after initial contact with them. Thanks so much
If Emma is the example of DB Roberts Estate Agent support I certainly will never use this company in the future and I will ensure that I pass on my dissatisfaction with her approach and support to the higher end of the chain with all friends, family and work colleagues. Although I appreciate that I am not DB Roberts direct client, Emma from the start has not responded to my calls and been dismissive and rude whenever I have actually spoken to her. Rebecca normally answers the phone and is very polite and helpful in chasing the solicitors. Emma's response is "I have phoned them, what more do you want me to do" - my answer would be to find out exactly why contracts have not been exchanged with a day left until completion. It is selfish and does not support people higher up in the chain when removals companies need to be acquired etc. Purplebricks on the other hand (my estate agents) have done everything in their power to chase up the bottom of the chain, but can only deal with DB Roberts. I was eventually told to "stop phoning as I am not their client."
Update: Thank you for your response although it does not mention the rude way in which I was spoken to by Emma during our phone calls. With regard to your comment regarding Purplebricks not returning call I refute this accusation as they consistently phoned you whilst I was on the phone to them and were rebuffed numerous times.
Would highly recommend the friendly and helpful staff at DB Roberts, Wellington, particularly Sue (in the early part of my sale) who dealt with my recent long drawn out house move (nothing to do with the agents), they were nothing but professional and reassuring throughout, and were always available to talk to if needed. I'm finally happy and settled in my new home and would like to thank the staff for all their help.
The company was luverly bit of a nuisance when the solicitor dealing with my property left an I seemed to be chasing them to see what was happening when the house was sold otherwise no other problems ,I would definitely recommend the agents an in house conveyance services
Completely rubbish agents. Manager told me wrongly that my solicitor had moved address when in fact they hadn't. Also displayed house pictures in a nonsensical way. They booked viewing for people who did not want to view my house. On recieving an offer never kept me informed on the progress. Manager said he was dotting the letter I and crossing his letter t when I asked for an update. Completely unprofessional and seemed very amateurish. Steer clear of these cheap agents because you get a cheap and rubbish service.