Giving this company 1 star is extremely generous. Never have I dealt with such dismissive, cold and selfish people. EVER!
My housemates and I were all working, respectful individuals. Rent was always paid on time and we looked after the property. When an issue arose, we contacted the agency straight away only to be left with long delays and no resolutions. Resulting in us as a household to deal with the issues but ofcourse this was the wrong way.
After renting with this agency for 10 months, safe to say I am glad to be out of there!
Dealing in particular with Jodie was very difficult. I am not one to name and shame but she never filled me with confidence when I came to her with an issue. She even refused to speak to me at one point. I paid for maintenance repairs out of my own pocket for a property I don't even own and waited weeks to be reimbursed.
I hate to submit a negative review, but I strongly felt this was necessary to warn others not use this agency to save your energy and sanity.
In these hard times of Covid taking over our lives, we had an issue with cement bits coming off roof. We send 5 emails with all the details and pictures. And what did we get? Abuse, being called names on email from Jodie. Thank you. That's how you treat NHS staff.