I recently had dealings with this estate agent whilst exploring renting options for family. I was also considering purchasing a property. Unfortunately my experience was so negative I quickly changed my mind. One member of staff I dealt exclusively with, Jodie, was without doubt the rudest, most unhelpful officious individual, I have ever encountered. Devoid of any warmth or charm, I found her aggressive, confrontational and from a business perspective, a total liability. I cannot imagine how appalling the service might be if, as a tenant/ purchaser you ever had a problem. In almost 15 years experience as both a private landlord and home owner this person exemplified the very worst aspects of the industry.
Entered an agreement about renting a propety. I recieved an email confirming this and agreeded upon a holding fee. I paid the holding fee before the alloted time. I tried ringing the office but it went to voicemail. I left a voicemail confirming my payment of the holding fee.
I then recieved a call at midday the following day to inform me because they didn't recieve confimation, the landlord has pulled out of the agreement and moved onto new tenants.
Fair to say I was left completely stunned by the lack of response and the ridicilous window of time between the agreement, payment and confimation made on my part. Literally less than 12 hours.