Flick & Son Estate Agents have 5 branches and they mainly list properties in IP15, IP19, IP16, IP17 and IP18. Over the last 6 months, they've listed 128 properties, with an average time to sale of 19 weeks.
We are very pleased with the service we have received from Flicks all the way through, we have been kept informed at every stage and we believe they have given us very good advice.
I also very much valued the way they stayed on top of the process through the legal stage too and were always helpful throughout.
I was never in doubt that they had our interests at heart..
Many thanks to Lucy who at times had her patience stretched to the limit but dealt with it with seemingly endless enthusiasm! Stress? What stress?! Took a little longer than we hoped due to red tape but we got there! We would happily recommend Flick and Son.
Susie in the Leiston office was fab. Professional and very helpful the whole way through the purchase. By far the best estate agent I have used. Wouldn't hesitate to recommend flicks, they have a great knowledge of the area and the properties are sensibly priced. Susie made the stressful time extremely easy and the moving in gifts were a lovely touch. Susie played a huge part in helping us get our 'forever home' which we love . Thank you.
Suzie was always professional and supportive throughout our move to Aldringham from Essex . Her knowledge of the area was invaluable and nothing was too much trouble. We visited the property many times and Suzie was always there to answer any questions or concerns we had. She played a huge part in our move and the welcome gift she delivered the day after we moved was a lovely touch.
We used Flick and Son at the end of last year to sell our house, at quite a strange time in the housing market. All the team were wonderful, from the top down. Calling us all the time with updates, chasing leads, making the right decisions at the right time They were just brilliant. We are so grateful to them. We sold our house very quickly and would use them again in a heartbeat.
Deplorable, unprofessional service. I can only comment specifically on my experience with Lettings.
With this in mind, barring incompetent administrative management - (i.e. having to chase up your own references, the agency’s neglect to update bank details, its’ sending threatening penalty letters for late payment when payment is not actually late and the Manager quickly attributing blame to Accounts colleagues, despite her having sent the letter herself) - the agency is almost bearable. Yet once you request to end a tenancy, the marked unprofessionalism really becomes apparent.
Due to relocation, my husband and I gave notice to end tenancy at which time, Flick & Son became excruciatingly difficult. The letting agent no longer addressed us by our first names and when making arrangements to check out, the letting agent informed, ‘We don’t do check outs’. Flick & Son instead instructed an “independent” inventory company to undertake check out at its leisure, for which we were charged £90. The check out took place approximately 5 days after the keys were returned to the agent. Tenants are not permitted to be present at such a check out and hence, there were suddenly accusations that the property had not been left clean (despite having passed a series of inspections over a 3 year period and being given glowing feedback that we had kept the place immaculate, in addition to having spent in excess of 6 hours cleaning the property prior to departure), and Flick & Son sought to deduct money from our deposit for a cleaning company to attend. There were outlines on a bedroom wall from where the sun had shone into the property causing vague shadows on the paintwork, so Flick & Son wanted to take money from our deposit to cover the cost of redecoration, (ridiculously overlooking the fact that as humans, we have little control over daily solar positioning). Two bulbs in the kitchen weren’t working and they even charged for those, despite their having taken meter cupboard keys which we had purchased when we moved in, because Flick & Son could never be bothered to supply any.
When we disagreed with these findings, Flick & Son actively avoided all telephonic communication, instead hiding behind their keyboards, transcribing nonsensical and evasive emails.
The matter went to dispute with the Tenancy Deposit Service for which part of Flick & Son’s charges was thrown out; but it was an arduous and unnecessary process and half of the evidence we submitted wasn’t even assessed or considered.
Having spent 3 years in the property, decorated it to a better standard, kept it immaculately clean and saved the roof from flooding (which was repaired a whole year after reporting it to Flick & Son), we were left highly disappointed by the agency’s unprofessional, opportunistic and careless nature. There has been no genuine apology from their side - (an ‘I’m sorry, but...’ barely qualifies) - and when we left the property, Flick & Son had the audacity to re-advertise with out of date pictures and an increased rent!
If you are seeking to rent in the area, you’d be better off approaching Durrants, Druce or Hamilton Smith, who offer an actual service to tenants. If, by some miracle, Flick & Son were pursuing improvement, it could learn a lot from its competitors, particularly Durrants, whose business acumen is quite simple; customers are at the heart of its service.
With this in mind, Flick & Son should strive to respect its tenants instead of opportunistically exploiting them.
Good shops one even sells fantastic ice cream!! Restaurant at the beginning of the pier has good food and excellent views out to sea and to town with th light house also Adnams brewery what more can one ask for .
Parminder was an absolute pleasure to deal with - professional, straight-forward, always available - and she provided an excellent (and patient) service.