I contacted Fresh to arrange a valuation on my property, I am yet to market the property but if i did then Fresh would be my Agent of choice the whole process from booking the appointment to the very professional gentleman that visited me was a breath of fresh air compared to other agents i had dealt with, their approach to marketing the property is by far the most in depth and personal. 10/10 for helpfulness and professionalism in dealing with my needs
Booked a viewing for Pomfret Mead. Recieved a call in the morning confirming the viewing. Travelling from London, we arrived 10 mins early for the viewing to be told that the keys were collected the night before (even though it was a bank holiday) so the viewing is no longer available. The agent, Kieran, then said he had another local property that we could be interested in. We agreed and he sent us the address. The agent agreed to meet us there in 20 mins. We got to the house in 10mins and waited outside the property. We waited 30 mins for the agent to show up - he didn't. We then called the office to which Adam said the vendor does his own viewings, I explained that Kieran said he would meet us here but hasn't showed. Adam said he would chase it and call back but didn't. I then called the office back 15 mins later and Kieran picked up the phone!! He told me that he had been at the property for 20 mins (10mins outside and 10mins inside the property) and then left. We were stood outside the property for 45 mins and nobody came in or out of the house. I asked to speak to the manager who said he strongly believes his agent and I wont be able to get another viewing! I asked about making a complaint but was not really convinced my complaint would be dealt with so didn't put it through.
They were efficient and wanted to get a quick sale but they over valued initially which is probably a tactic but not helpful if they are not confident they can sell at that price as it can waste time to begin with and the requires a further drop
Great service and they have better quality of buyers. They seem to pre vet buyers and not just book appointments for the sake of it.
Had an offer in the first week.