Honestly, if I could lower the stars any further, I would. These guys are absolutely terrible. They threatened my tenants with harassment, told me the property wasn’t damaged when it was (they hadn’t been to see it). They then tried to rent it damaged (severely) for four months before they rented it. The new tenants then informed me durectly about the damage and I had to get it fixed. they then ripped me off upon exit of contract due to their breach Every tenant I had complained about their service and poor communication. It took a month to find out the tenants were having issues at some points. Do not go with these guys as you just get ripped off, lose rental return and end up managing it yourself regardless. I have since had to take them to court for the losses.
Avoid like the plague. I've had from one of them telling the landlord I was leaving when I distinctly saying I was staying to scoffing down the phone because it was 10 mins to them closing on a Friday and he couldn't be bothered to do something that would take literally 1minute. Also didn't check the property correctly later found out that a fixture was illegal did nothing till I threatened legal action and ignored me for 6 weeks. They have no customer service, just pure lazy. Also pressured me with phone calls to go and see a place that I couldn't afford and later found out that they get money from the landlord for every viewing. So if you're a landlord I'd avoid them.
Extremely happy again with the service that we received from the Gowland White Stockton office during the sale of the bungalow. Emma the manager, Tanya and the whole team at the Stockton branch were very professional, friendly, courteous and helpful throughout the whole sale process.
Very professional and friendly service provided from Gowland White after recently purchasing from them. Would definitely instruct them when we next come to sell.