We've used these agents to rent out our property. I strongly recommend against using them.
They gave us little feedback on the end of tenancy, lost the keys so that the other agents couldn't show the house, and have not picked up the phone for a week.
Do not trust your property to these guys when there are plenty of other agents.
Update: haven't done any check-out, refused to answer our questions or calls, tenants moved out because of the agent's lack of response, and they have overcharged us by 10%.
If I could give negative stars I would. Avoid at all cost.
The team has changed there and that might be a reason for the absence of service.
First of all they have been charging a higher percentage than agreed every month. Second, it's been nearly 15 days and they have not provided the check out report for the last tenancy. They do not reply emails or calls.
Third, they did not perform the checks of the property for us to know we needed to repaint or that the garden wasn't kept in condition. We only found this when instructing other agents to find new tenants.
At first I thought it was Covid for their lack of answers but the months passed and I realised something fundamentally wrong was happening with this agency.
My recent experience with Haus was a joy.
They are a really lovely team. Completely professional and excellent at communicating.
They took control and did everything possible to make sure they found the ideal couple to move into my property.
They are not at all pushy and they really do care !!!
An extra big thank you to Alexandra and Jamie who have both been amazing and a delight to deal with.
I would highly recommend anyone looking to buy,rent or sell a property to make Haus their first port of call .
They will make you feel extremely welcome, ask all the right questions and they make a wicked cup of coffee!!
Cannot recommend Haus highly enough!
Our main contact Alexandra has been friendly, approachable and highly efficient throughout our recent move to Chiswick - from showing us around the property initially to handling a last minute hiccup superbly.
Having had some terrible experiences with London estate agents in the past, this has been a really refreshing and positive change.