JLL Estate Agents have 11 branches and they mainly list properties in SW8, E14, SE10, W14, SW3, LS1, M4 and EC4N. Over the last 6 months, they've listed 312 properties, with an average time to sale of 26 weeks.
Do NOT use as a management agent. We have been with JLL for 2 painful years now and signed up for a fully managed "service" as we currently live abroad. We have had 2 property managers, both of which take months (not hours, days, weeks but MONTHS) to reply. We end up organising most things ourselves. Unsurprisingly, they are always very quick in reaching out for any payments, renewals etc. but it is impossible to actually reach anyone. JLL's property management has been a nightmare from start to finish.
A Google User
Most positive reviews here are from their staff, please be aware of that. JLL is the worst agency to deal with in the whole of the country. They steal, lie, cheat and make up things as they go, treating their tenants and landlords like criminals while they are the ones constantly breaking rules and regulations as per contract. Please have a look on other websites and the reviews there will be similar to mine here. Incompetency seems to be the number one requirement for landing a job at JLL. They have no shame falsifying documents in order to push their lies. Service is far below average and they are extremely rude. They lie to landlords about their tenants and then lie to the tenants about their landlords, creating a divide between the two with false information played to both sides in order to hide their mistakes.
I have not moved into my property yet, however the efficiency and professionalism of Alasdair Gordon was outstanding, especially during this COVID period.
A true gentlemen who knows how to deliver the best customer service experience. Always assured by the how he has handled the viewings and explaining the entire process at each stage.
Great Stewardship for JLL.
I've been using JLL for the last 5 years either buying, renting out and selling my property. The entire team always responsive, professional and helpful. Especially Sharan who always goes the extra mile to keep me informed and updated in a timely manner. Even after the business was completed they still assisted me with details I needed when asked, which is more than I can say about other property related business's I've dealt with.
I have never been in business with JLL but I know someone who has, and the echo I got from it was everything but good, certainly not worth the good reviews they seem to have on here.
They charged them for every bit of administration they have had to make, never repaired their two broken electric hobs despite pointing it out several times.
Definitely not recommendable.
Very professional and reasonable to deal with. Highly recommend working with, especially if not familiar with the area.
I'm very happy with the property, that I'm renting through JLL. They've been very professional and responsive and they helped to make the home move really smooth. I'd like to especially thank Rosie Lynam
I would highly suggest you DONT use JLL from both a tenant and landlord perspective. I am a tenant moving out, I never got sent an inventory at the start therefore the landlord has no protection over the property and i am entitled to my deposit back in full no matter what. I have been ignored, hung up on ect... the list goes on. DO NOT USE
We were very grateful for Chris's excellent support. Throughout the process he was really helpful and provided the expertise and guidance necessary for a successful transaction during lockdown. Thank you Chris and thank you JLL
We just rented a new property with JLL Finsbury Park.
Beatrice and Lily made an otherwise stressful period (specially during Covid season) seem easy and stress free.
Their professionalism and calm made everything seem easy and they were always ready to help with anything needed.
Would definitely recommend them to anyone looking to work with JLL.
Rosie worked tirelessly with us for over a year and a half until we found the right property and was efficient and professional throughout, making sure we had everything we needed and helped move the purchase along quickly. Would highly recommend!