Jones & Chapman Estate Agents have 12 branches and they mainly list properties in L18, CH63, CH62, CH49, CH60, CH47, CH66 and CH46. Over the last 6 months, they've listed 503 properties, with an average time to sale of 23 weeks.
We found everyone at Jones and Chapman in bromborough very helpful and very nice even though there were a few ups and downs. The only thing which is a negative would be the solicitors they use which are absolutely useless and caused us no end of problems/stress but apart from that we were very happy. Especially Andrew kilcross from bromborough he was great. We are so glad we got there in the end. We are very happy in our new house! Thanks again. Alayne and Steve Drydale x
We recently had the pleasure of using jones and chapman in Bromborough to sell our house.??After recently renovating our property we initially listed our property with another local agent, but quickly became apparent that it was the wrong choice.??
After meeting Andy and Lee at a house viewing it became clear they knew the the property they where selling inside and out which impressed us.??
After sitting down with Andy to air my concerns about our previous experience with the other agent, what we were looking at doing and who we may market the property too. Andy filled me with confidence and worked quickly to get the property on the market and the right people through the door for viewings.
With a number of initial viewings, second viewings and offers on our property in a very short space of time.??
Throughout the whole process Andy, Lee and Georgina have been at the other end of the phone to answer any concerns, updates and act with a higher level of professionalism than most in my opinion.??
I would have no concerns in recommending Andy and the team at jones and chapman Bromborough.
Mortgage Advisor Amy Flanagan was amazing! Me and my Fiance were first time buyers and knew nothing about mortgages, Amy made the experience so personal, stressfree. She was extremely friendly, knowledgeable and always available to assist when ever we needed (it was quiet alot).
So all in all 5 stars, would give more if we could. We would highly recommend!
They should have 0/5 stars!! To summarise the issues were as follows:-
On two separate occasions the house, which was unoccupied, was left without the alarm being set by J & C following a viewing. We had previously instructed them to set the alarm every time and they had agreed to that. On one occasion it was also left unlocked by J & C and so totally unsecured without being locked or alarmed. This viewing had been carried out by the Manager himself. J & C took people into the property without notifying us prior to the visit. J & C notified us that an offer had been made on our property, that it was cash and there was no chain. After accepting the offer on this basis we found out the reality was that, it was a buyer with a mortgage and there was a chain! We instructed J & C not to put “Under Offer” on the board outside the house. They ignored this and put up an Under Offer sign. I rang the Manager at J & C to voice my complaint about the issues above, he said he would talk to the staff and get back to me. Despite numerous contacts to the offices I never heard from the Manager afterwards. I rang the head office, Connells Group, and spoke to a Compliance Controller in the Complaints Department. He then fruitlessly tried to contact the Manager of Heswall Branch. I was appalled that a Head Office complaints department could not get to speak to their own branch manager. The official complaint was then sent from the Head Office to the Area Manager in charge of the Heswall Branch.However the Area Manager also refused to respond to Head Office. Then Head Office wrote to us stating we had rejected the Area Managers response despite the fact that they had previously written to us to state that the Area Manager had refused to respond to the complaint. Head Office eventually submitted their final response to us, however even this was after the deadline we had been given for their response. We had no option but to ask The Property Ombudsman to look at the case.
The Property Ombudsman Review stated:-
I have supported the complaints ….My award will reflect the avoidable aggravation, distress and inconvenience caused to the Complainants...there were shortcomings in the service provided by J&C. J&C have not fulfilled their obligations, under the TPO Code of Practice, in that they did not pass the correct information to the Seller regarding the Buyer’s financial status….Paragraph 8h of the TPO Code of Practice, J&C were obliged to exercise reasonable diligence to ensure that, after any visit by them, the Property was left secure. I accept that J&C did not follow the Seller’s instruction regarding resetting the alarm.
J&C have acknowledged that when the initial complaint was raised, calls were not returned despite requests from J&C’s Compliance Department for the branch to do so…the Complainants did not receive a response to their initial complaint. The Complainants chased for a response and received a letter which stated that a further review would be conducted, however no previous review had been conducted. In accordance with Paragraph 14d of the TPO Code of Practice, J&C were obliged to acknowledge all written complaints within three working days and promptly undertake a proper investigation. In accordance with Paragraph 14e…....The Complainants did not receive a formal response to their initial complaint….This significantly delayed the complaints process.
All in all a terrible experience from Jones and Chapman Heswall Office made worse by the complete lack of response from the Branch Manager, the Area Manager and the inaccurate and tardy response from Head Office.
There are a few rival estate agents but JCH have been the best for customer service and support. If you are buying or selling a house this is the place for come. Friendly staff and very understanding. And considerate of the fact that their customers have busy lives and will cater round that. Get moving and buying with the Rolls Royce of estate agents. You cant go wrong.
Can't thank Gary, Annette and the team enough! So friendly and helpful every step of the way!!
Me and my partner are first time buyers and are now in the process of buying our first home. Ben and all the guys were amazing from showing us around different properties and answering any questions we had about the buying process. They have been with us every step of the way and are always available by phone or text if you have any problems or questions.
Ben at the Moreton branch has been extremely helpful, prompt and patient in responding to my endless questions.
I've purchased and sold through Jones and Chapman and always had a great experience. The staff are knowledgeable, friendly and helpful and are always quick with a response if you have a query.
Ed was great throughout my sale which had a lot of complications due to covid 19.
Ed is a credit to the prenton branch and always rings back and keeps in regular contact which is really important during the stressful time of moving home.
I can't speak highly enough of James Reeve of Jones and Chapman. He came to give a valuation and was kind and courteous and really helped me through the whole process without any pressure or intimidation. I would definitely recommend this estate agent. The quality of their service was absolutely fabulous.
James Reeve and all the team were helpful at all times. Things were not always straight forward but the team were always professional and very understanding. I would recommend using Jones and Chapman.