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We tried to buy a house through them which ended up falling through because the sellers changed their minds about the sale (which of course is not the fault of Lancastrian Estates). However, we did not have the best experience with Lancastrian Estates either. Firstly, they charged us £30 per person (£60 in total) for AML checks the moment our offer was accepted - not every estate agent passes this fee on to clients. Secondly, Lancastrian Estates repeatedly assured us that the sellers were keen on selling, even though we were getting very different vibes off the sellers, just from the time it was taking them to respond to even simple questions from us, and from the fact that 6 weeks after agreeing the sale we had yet to receive a memorandum of sale. We had already sank money into having surveys done, instructing solicitors etc and would have paid even more into the process if we hadn't trusted our guts. When the sellers pulled out, we got a quick phone call from Lancastrian Estates to say that the sale was off - no further support, no other property recommendations etc. Kerry, who was following the progression of the sale up until that point, just stopped responding to emails from us. After we had spent almost £500 (on ID checks, surveys etc) they completely ignored us.
We are now making another purchase through a different estate agent and the experience is so much better - no AML fees, better communication, more after sales support...... Read more
6th Mar 2024 (23 days ago)