Leaders Estate Agents have 110 branches and they mainly list properties in GU11, WA14, RG21, BR3, BR3, DE56, B14 and SO18. Over the last 6 months, they've listed 2,698 properties, with an average time to sale of 17 weeks.
I cant compliment the staff enough , I know agents do not always get good reviews as its easy to blame them for all sorts of miss givings .
I found the service to 2nd to none , the staff are attentive a knowledgeable and very helpful.
If you have property to let or Sale i would recommend you contact leaders first , you will not be disappointed
RUN A MILE. DO NOT USE THEM. I am a Tenant with Leaders, I can imagine the service you receive as a Landlord is pretty good because on a fully managed service they will ignore your tenants and not bother you with trivial things like repairs but you WILL have a high tenant turnover, anyone in their right mind would not use them. Do not use Leaders unless the property is NOT I repeat NOT on their fully managed service (I use the word service loosely).
Their descriptions of properties are not accurate so make sure you know what you are getting. Allocated parking is not allocated unless you see numbers on the floor. You will no doubt be viewing a property during the day when all other residents are out and it will look like there is plenty of space. Don't be fooled.
Storage heaters are not an effective way of heating single glazed properties. They are a fairly modern invention to save on electricity but really only work when you have a modern property. Leaders will not ask or push Landlords to give you any standard of living, it is not in their best interests, they make more when you are quiet and paying for your rent.
Look out for the following: cheap blinds, cheap kitchen handles, condensation on your neighbours windows (you will be looking at an empty unheated not lived in property, look at what your neighbours have!)
Think, if it's so nice, why did the last person move out?!?
I'm not here to talk about my property through them but it's about how it's made harder to live here with such a huge lack of service.
Do they care.... NO, please save yourself the hassle and don't use them if the property is fully managed.
I write this whilst 9 other tenants suffer in silence and wait for their contracts to expire to move out as well. Make that 7 (1 has moved and 2 others have handed their notice in already!)
A lovely picturesque property about 15 minutes from all major towns is hard to come by. Shame that they have tainted my experience.
Leaders sourced me a tenant within 24 hours of marketing. Communication is key, and Leaders really proved this.
Thank you again for your professional, honest and simply great service.
Gavin and Julie Spencer
I viewed a property with Leaders Belper a week ago, and today i am fully moved in to my new beautiful home. Kind, professional and so helpful. I would recommend Jessie, Lucy Emma and Helen to anyone!!!!
Leaders were so helpful while me and my partner were trying to find our first flat. They found us an easily affordable and lovely place really quickly and helped so much with getting the process sped up as we were in a hurry. They were always available to help with any questions we had, especially Sam and Aaron! Would defiantly recommend choosing leaders!
Amazing experience from start to finish. A fantastic team of people always ready to help.
As a first time renter everything felt a little daunting but Aaron was always quick to help whenever asked explaining everything clearly, making sure we understood everything especially with the paperwork.
Thank you for everything.
Pay to get rent on time and it's always late. And have to chase them up as it takes weeks to answer emails.
I feel that this company discriminates against the disabled who are unable to work. I declared my interest in several of their properties but was shotdown instantky due to the fact that i am registered blind and suffer from bipolar therefore making it impossibke for me to be employed. They clearly have no consideration for people with disabilities and are blatently disregarding to equalities act. This company should be avoided at all cost!!
I have just rented a property through Leaders, they were amazing. I felt supported throughout my journey, resulting in a fantastic property.
Thanks for you help - really appreciated !!
Ameila has been very helpful in assisting me look for suitable properties throughout lockdown and is really quick at responding to any questions I may have. As a first time renter with Leaders I've appreciated the time and look forward to my new place.
Our experience with Leaders has so far been an excellent one. Everything has been well organised and we have received a professional and friendly service. We are happy in our new property and looking forward to Christmas and the New Year.
Really lovely warm welcoming staff, especially branch manager Sandra.
Leaders treats customers like individuals and not just another potential commission fee (unlike some of the other sleezey estate agents out there) the staff genuinely care about tenants therefore 5 stars!
great service, would recommend, they looked after me for over 5 years and are excellent, vetting of prospective tenants very good and when I had a small problem they dealt with it very quickly and professionally. Payment always arrived on time. The maintenance team are also very good and controlled the issues and general servicing very well at sensible costs.
I have used The Letting Shop on several occasions, both as a tenant and a landlord. Everytime, they have been polite, helpful and exceeded my expectations of a letting agent.
I have dealt with all of the team there and all members of staff are alway punctual to appointments, helpful and give excellent advice, even the younger members! They are obviously well trained and understand the industry they work in.
The Letting Shop made a huge effort to find me a suitable property to rent for six months whilst I was inbetween homes and I will continue to buy and let through them throughout my career as a professional landlord.
Property management are always available to help and are a pleasure to deal with when any problems arise with my tenancies.
In short, I would never use another agent as The Letting Shop give me the service I require with a smile everytime.
UPDATE: Adrian Birch, from Leaders, who was away on Holiday, got in touch with me as soon as he got back. And I can say, he did an excellent job making up for the lack of service I received previously. His actions have led me to improve my rating. He was very communicative and delivered what he promised. He is definitely an asset to Leaders. Thank you Adrian.
The service is seriously lacking. No professionalism in following thru. Booked appointments are not respected. An absolute waste of time. the only saving grace would be their central Romans team, abd that's the 1 star they get. (Could have been more, but the Service from the branch negated that). And this is coming from a potential buyer, who has seen a property, wants a viewing before making an offer. Absolutely horrendous.
I would like to recommended Leaders of Bromley because of the professionalism in their work when renting out properties. They helped me secure the right tenant after going through a very difficult period with another agent. Fiona Minnett was particularly cooperative and she guided me through every stage in a very understanding way.
We have had such a fantastic experience and highly recommend their services. Lucie was incredibly helpful and we feel she went out of her way to assist us. Very grateful to her!
We had a very tight timescale to move into a rented property. Collette was brilliant throughout. She kept us updated and kept the process moving swiftly. From our enquiry to view the property on the Saturday, to picking up the keys on the Thursday, we were very happy with the service and communication and would certainly recommend!
I forgot to say thank you to the receptionists yesterday and I feel so bad because they really provided great communication. Procedure meant I couldn’t see a family member, but still I’m appreciative nevertheless. Thank you NHS!
I don't think I have ever met someone as beautiful, kind, pure and loving as Patience Omokaro. She has worked beyond a nurses role for my sick brother and seeing how she looked after him and treated him made us feel safe and assured that he is in good hands. My brother cannot communicate like other sick patients and is practically incapable of voluntary movement but Patience speaks and converses with him as if he is responding. She sings to him and even tells him jokes.
From start to finish Stephen was an amazing agent. He worked extremely hard to get people through our front door. He kept in touch with us every step of the way until our house was sold. He is now trying to help find our next home. I would recommend leaders especially Stephen to anyone looking to sell their home