AVOID AT ALL COSTS. DO NOT WORK WITH ABDUL AZAR!! Honestly, if you love your peace and sanity. Do not work with this guy. It feels like Sean from Next Move (whom I have never worked with) is doing a great job whilst Abdul Azar from Islington branch is ruining their reputation with extremely violent and aggressive behaviour towards tenants. He single handedly turned my life into hell for 3 months during the moving out process by sending me 20 e-mails everyday and asking to organise viewings for 10h everyday which clearly a breach when it comes to peaceful enjoyment of property. Once this was mentioned he backed down a bit even though the demands and accusations kept coming. He accused us with all kinds of things to get a little bit of power in his hands. A tiny little aggressive mean baby disguised in a big suit. AVOID AT ALL COSTS!!!
I don't normally leave reviews but due to the significantly poor experience I had with NextMove it warranted one. I would warn both landlords and tenants to avoid them following my experience with them between 2017-2019.
I've left it until now to post in case I needed to get a reference from them and I can imagine they would use a bad review against me.
Fortunately since June tenants have been protected from their horrendously overpriced 'fees' (which included £180 to renew a tenancy where nothing was changed but the date - daylight robbery!).
We had repair issues in the property including the oven coming out the housing and the shower screen leaking (cracking the vinyl tiled flooring). Getting these repaired was like pulling teeth. This must have cost our landlord, particularly from the flooring point of view. The oven took c.6 months before they would finally send a contractor (although they had agreed to do this from the start) and the leaking shower took around 2 months, with constant chasing by myself. It was clear that NextMove would not pass information on, or not accurately, which led to the delay to these repairs. On one occasion they sent a contractor who did not fix the job saying what was broken was working, due to the fact that NextMove had actually given them the wrong information, meaning our landlord would have had to foot the bill for 2 contractor visits for a simple issue.
NextMove constantly tried to intimidate us and feed us false information, such as what was our responsibility/our landlords, meaning I had to go digging around our contract to state how this was wrong. We would get told that repairs would be sorted and then after chasing these up, get told by someone else that this wasn't the case. One repair issue was not fixed within 18 months from first identifying it until us moving out.
When checking out we were told to hand out keys to concierge, which we did. Unfortunately our concierge managed to misplace my keys, which Abdul (the director!) tried to blame on me, despite the fact I was following their own emailled instructions. I would have been able to take these securely into the office but was told not to. I had moved cities, 3 hours away, and was made to search for these myself (no help from NextMove) with them threatening to charge me if they were not found. Abdul was shockingly unprofessional and rude to me on the phone, shouting (but saying that he wasnt, he was 'just in the car' although he had been the whole time and it was clear he was irate with me). If only I had a recording of this phone call; it's shocking that someone of such a position would be so aggressive and rude to a young woman who he must have known legally was not in a position of error, clearly trying to shift the blame and intimate someone he thought would not know their rights.
After this our landlords tried to charge from our deposit to clean the flat, despite a shining check out inventory. The things our landlords raised were issues already present in the property at check in (such as mould in the bathroom), or things we had raised repeatedly as issues during our tenancy. No compromise was given and NextMove assured us that we had to pay, even though they must have known this was not the case either. Although I understand that the charges would be up to our landlord, it seemed apparent that NextMove were not trying to mediate at all, or update their clients understanding. They tried lying about what was our (tenants) rights (which are quite limited!) to get us to pay. It was not until I took it to ADR that they backed down (and we got our whole deposit back before ADR even got involved).
Overall I think purely down to the shockingly aggressive nature of the staff, and the fact repairs take months to get sorted, would be enough to avoid this company. The rest is just the icing on the cake.
I looked after the property as my own and NextMove clearly exploited loopholes intented for tenants who purposely do not look after the property to exploit us for financial gain.
Good estate agents, helped us quickly with most issues & ensured we got our deposit back asap.
I've been letting our property through Next Move for over 15 years. I highly recommend them. They are quick to respond and very good at solving any issue that may arise. Their contractors are reliable and reasonable. Abdul and Zully are great.
63 - 65 Stoke Newington Church Street, Stoke Newington, London
I had a property to sell, and although I did not ultimately sell through this company, Hector gave me honest, professional, sensible advice on the local market and selling in general. He is a pleasure to work with and I would recommend his services to anyone.
The level of customer service from Abdul was terrible. Old pictures of the property on nextmove site that looked nothing like it’s current state and then when we politely asked him if he would be open to fixing some of the issues (He owned the property) his response and tone was very rude. Along the lines of if you don’t like it tough. Thank- insert your god here- he’s not our landlord. If only we had read some of the reviews earlier, there’s a obviously a bit of a theme. They’ll be polite as long as long as you pay your rent, don’t ask them any questions and let them keep your deposit. ZERO! It was sunny today though! :)