Outlook Property Estate Agents have 6 branches and they mainly list properties in E10, E16, E15, N17, E17 and E16. Over the last 6 months, they've listed 175 properties, with an average time to sale of 14 weeks.
Im very pleased with my experience with Outlook Stratford. Martyna made the wholr process stress free and wss quick to respond to any queries. Would highly recommend it and would use their service again!
Most awful experience I have had in renting. Me and my friend rented a property in stratford and from the beginning, the agents were not helpful with the vetting/background check process. I would call to ask a question and they would ignore my emails and not answer calls. Then the check out process was worse. They claimed the bases of 2 beds were broken and tried to charge us for this. They have a lot of clauses in their contract that they use to take advantage. In the end we only ended up getting some of our deposit back by going through deposit protection agency. Avoid at all costs
Special thanks to branch manager Diana and agent Vasco who both dealt with my case and acted very professionally
My personal situation has changed due to covid-19 and I would like to express gratitude to how the situation with my apartment in London was resolved. I really appreciate that the agency took a step towards my situation and managed to find the solution which fits all of us.
I've had a very good experience with Walthamstow branch of Outlook properties overall
AVOID – we had a terrible experience with Outlook Property from start to finish during our 2016-2018 tenancy and would like to advise prospective tenants, landlords or vendors to not make the same mistakes as we did by going with Outlook!
From the beginning, when it came to signing our Tenancy Agreement, we were not provided with a draft copy in advance and the tenancy was supposed to have started five days before signing (a result of Outlook’s disorganisation). We had to push very hard with the Branch Manager at the time to avoid being charged for these five days when it was impossible for us to take occupation. We also paid a fee to reference a guarantor who was not even included in the contract – money for nothing!
After we had agreed and signed the contract, Outlook allowed the landlord to edit the terms without informing us or even getting our consent! Outlook also failed to serve legally required and prescribed documentation within the required timeframes. This is important to note as the Managing Director at the time of our complaint in 2018 was prepared to make a false claim about having served this legally required documentation. Indeed, apparently he found dealing with our complaint “extremely difficult” – funnily enough, we would also echo this as Outlook didn’t follow their complaints procedure, including deciding not to respond to our emails.
Anyway, we escalated to The Property Ombudsman who, in their investigation of Outlook, agreed that “regardless of the ease or otherwise, [they] would expect a response [to a complaint] to be made.” Sadly, we didn’t receive a full or formal response to our initial complaint, and it was only with the intervention of the Ombudsman that Outlook bothered with any response. This was STILL outside of the timeframe required and they failed to pass this on directly to us, but we feel that this suitably demonstrates an utter contempt for tenants. The Ombudsman upheld our complaint about Outlook’s internal procedures because of their poor communication and failure to uphold Ombudsman guidelines.
This is only a brief summary of our experience with Outlook, but if you’re interested, they were criticised on the following terms in relation to our experience:
– Failing to maintain full and clear records, in the form of branch file notes or similar, and to produce them for consideration.
– Failing to demonstrate, on balance, that [we] were provided with relevant and appropriate documentation, statutory or otherwise, prior to [our] occupation of the Property or commencement of the Tenancy.
– Failing to provide [us] with adequate notice of the Tenancy renewal.
– Failing to effectively communicate between [us] and the Landlord and thus adequately address [our] concerns.
– Failing to follow The Property Ombudsman guidelines for Internal Complaints handling.
– Failing to provide written guidance to bring the complaint to The Property Ombudsman.
Not sure if any of this behaviour is what you’d expect from a professional organisation and one that claims to “put people before property” but their service certainly fell below our expectations. We’re very thankful that they weren’t fully managing our tenancy as it’s hard to imagine a much worse service from an Estate Agent – they were only supposed to handle the administration of our tenancy and it seems they got it spectacularly wrong at every stage.