We were tenants for 1 year of a property managed by Park & Bailey Lettings based in Caterham.
Throughout this time I don't think we could have wished for more pleasant people to deal with, especially with all the horror stories you hear. Our entry and exit as tenants was simple, well instructed and our time in that year, well supported in a prompt manner. I'd recommend P&B look at, if they haven't done so already, an onboarding process that doesn't require coming into the office just to sign documents e.g use of Docusign.
Special shout out to Liz and Josh who I dealt with mainly and are a credit to the team.
I have used Park and Bailey to manage my property on the letting market for the past 3 years. They have been very easy to work with, friendly and helpful. They keep me on top of things and are very organised. As stress free as it can be