Appalling agency. Where do I start? They took a good few months to sort out a problem with a violent neighbour in the property, so I spent months on edge and felt unsafe. When I emailed to inform them I was moving, they gave me the option to get my keys cut and give them the copy so they could do viewings. Not a problem with me, but I never EVER saw that money again, despite constant emails politely informing them that I was promised the money. I know it may not seem a big deal, but £7 is a day's worth of food for some people. Just avoid them, they provide dreadful service and it's not worth it. I would recommend any estate agency over this one.
One of the best Agencies in Norwich, dealt with Mr Phillip Eglan, he is very professional and competent will be a returning customer.