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I don’t actually like to leave bad reviews but in this instance I’m quite upset about the service here.
I enquired about a property to which I had an email about, I responded with our details so that we could either book in for a viewing or be told we can’t view the property in line with their initial assessment of people wanting to view. I heard neither. I emailed again, and called the office.
The attitude of whoever I spoke to in the office left me feeling like a burden. I called and politely said that I’d enquired but not heard anything back, “well I’ve not seen it” “what’s your name and I’ll check”. I provided the date of the email, my name and said who had initially responded to me. No apology for the first response I got and was informed the lady works out of office, they would forward an email saying I’d called and ask what was going on. Once again, nothing.
I’ve now sent three emails about a property that I want to view, plus called twice. Once it went to voicemail and once where I was met with the above.
I can see there’s positive reviews and I’m not saying don’t let a peppery with this company, but my personal experience was quite a let down and unnecessary? If someone isn’t right for the property, then there’s no reason to not say so you don’t leave them hanging.... Read more
10th Nov 2023 (20 weeks ago)