Robertson Smith & Kempson Estate Agents have 4 branches and they mainly list properties in W7, W5, W13 and W3. Over the last 6 months, they've listed 134 properties, with an average time to sale of 27 weeks.
We were very confident Rsk was going to sell our flat. They kept trying to make us decrease the price. After 3 months we had an offer very close to our selling price. They dragged the selling process with the buyer for so long (another 4 months) and the buyer started to decrease the price just before the exchange date saying that he didn’t have enough money for the initial offer. Rsk did nothing about it. It seemed that they were working for the buyer and not for ourselves. So the buyer pulled out and we waisted 6 months in all. As some reviews mention they are liars. Their communication during the selling process was appalling. Zak seemed very good though, a shame.
Very professional and helpful. Priyesh was very kind, knew what we were looking for, and got a great deal for us. When we needed to pull our offer because of an unfortunate and unforeseen circumstance, he managed to get our holding fee back.
I can not speak mor highly of the service we have received from Angelina in Acton branch. She constantly went out of her way to help us to find the perfect home, friendly, professional and always available to talk. Renting a flat can be stressful, but Angelina made the process as smooth as possible.