I've viewed properties with many different estate agents but i must say Anthony from Roger Platt was something else. From the initial phone call to meeting at the property he was excellent. He listened for one thing, each property had features we wanted. We very nearly bought a property from him but the perfect house came up with another agent. If you want some one who will help you find that property i suggest you call Anthony at Roger Platt.
We’ve just moved to our forever home and without Roger Platt I know that could never have happened. This was, to quote my solicitor with 32 years experience of conveyancing ‘the most difficult transaction I’ve ever had to deal with’
There were seven in the chain with the added complication of BREXIT followed by COVID which we all know have seriously affected every area of the housing market.
Roger Platt looked after us every step of the way, from the introduction of our buyer who Anthony very efficiently showed around extolling the virtues of our home to our buyer, to liaising vigorously with all involved up and down the chain. I was on the phone to Neil Vadher the manager 24/7 throughout the transaction, who, whether he was either in a meeting or on an appointment always without fail got back to me promptly and never veered from being anything but warm, friendly, understanding, and proactive in his endeavours to ensure that the seven strong chain remained intact and that we lost neither our buyer nor our home. I know that all the staff including Perry who also had so much patience and empathy with me, were rooting for us to achieve our dream.
Thank you Roger Platt…… we are forever grateful to you!!
Had a viewing yesterday in Lower Earley, they managed to squeeze me in last minute which I was very thankful for. The Estate Agent lady who showed us round (Lydia I think) was faultless, super professional and knowledgeable about the house and market. Really enjoyable experience and are very responsive , would definitely be using this agency again
A Google User
very helpful agents and prompt in answering queries. overall process was managed well and I was kept up to date at every step.
We had a really bad experience with Roger Platt who underwhelmed as soon as the contract was signed.
They seemed to rely solely on the portals to generate interest - only two physical viewings in five months - and their only suggestion/advice was to drop the price (that they had originally made a strong case for) to generate new alerts.
Found them slippery when trying to get answers/feedback and when we requested making minor changes to the listing it was such an imposition we ended up making the changes ourselves (e.g. drawing four new lines on a floor plan).
I was dismayed with the quality of service we received and will continue to regret selecting them. There was no proactivity, no communication and no ideas.
We are now dealing with another smaller, local agent who has exceeded expectations already. The answer isn't always on the High St.
Service was friendly and professional. Very quick and efficient. I would recommend this agent to overs. They are chasing up the sale for me and making sure it will be completed on time.