Rolfe East Estate Agents have 6 branches and they mainly list properties in W3, W5, UB6, TW7, W5 and DT9. Over the last 6 months, they've listed 213 properties, with an average time to sale of 28 weeks.
At first Rolfe East seemed like the perfect agents to let my property: welcoming, paid attention to detail and took the time to go through the renting process with me as I was a first- time land lady. However as soon as they secured my business things went downhill. Rolfe East would not answer my calls regarding rather important issues such as incorrect amounts deducted from my monthly statements, I was dealing with a different person every time I did manage to get through (often after multiple redirections and phone calls- on average I probably spent 1-2 hours on the phone to them per week. This made the renting process extremely stressful for me... not to mention the fact that I am paying £150 per month management fee to Rolfe East for what appears to be no work on their part.) My last resort to try and communicate with the agents was to write a strongly worded email to the 12 people from the company that I had been dealing with at various points, including the directors: Simon East, Ashley Rolfe, Andy Wakefield and yer not one person replied to me. I followed this up with yet another email when I received another incorrect monthly invoice and yet again not even the directors bothered to contact me. This company boasts customer service awards- frankly that is laughable. DO NOT USE ROLFE EAST unless you want to waste your money and time and gain a whole lot of stress. I made a huge mistake in using them.
Having stayed with different letting agents while in London, In my 6 years experience I would rate Rofle East lettings as the best. From start to finish of the tenancy agreement the assistance, support and advice I received from branch manager Alison Butler, letting in charge Denise Martin was superb. Andy Wakefield at management office was always quick to respond if I had a maintenance issue. Even the check out went smooth. They are honest, trustworthy and reliable letting agents I ever meet. Special thanks to Alison, Denise, Andy and the Landlord that assisted me through out my tendency. I recommend Rofle East to anyone who is looking for a trusted letting agents. ????
We live abroad - we have a property that is being let and managed by RE Isleworth at present. This flat was left in a sorry state by previous tenants and a callous letting agent, leading to significant trouble. We found a rare gem of an agent in Alison B. at Isleworth who arranged for all TLC that was needed for this house to be put on the rental market again. It took nearly 4 months to get it all done, but Alison made sure all was done to perfection and found us tenants within few days afterwards. Take my words, you will not find a more dedicated and passionate set of letting agents anywhere else in London.