Me and my partner currently rent a property which unfortunately, our landlord sold in November 2020 and we have until May 4th 2021 to vacate the property.
We inquired about a property to rent with Rosedale which is £50 cheaper a month than what we currently pay with another letting agency. We received a virtual viewing of the property, and further inquired about viewing the property in person. Due to the pandemic, we had to complete a form to show we are truly interested in viewing the property, and upon completion we did not hear back from Rosedale. We called them to ask what was going on, and was told we would be called back. Again, we wasn’t. Finally, we called and spoke to someone who explained that because my partner is on furlough and I am starting a new job next week and will be in a probation period, they require a guarantor who earns £19,000 per annum. We explained that our guarantor earns £11,000, so were given the option to pay 6 months rent up front. We asked what would happen after the 6 months, and were told that should we again fail to provide a guarantor who earns £19,000 per annum we would be required to pay another 6 months up front! Despite earning more than enough per annum in my new job, no matter what solution or evidence of income we offered to provide Rosedale with, we were given nothing but excuses as to why the property could not be rented to us.
We feel we have been scrutinized by Rosedale due to the unforeseen circumstances of a pandemic. I imagine many people have found themselves in a similar situation to us, and it is no wonder Rosedale lettings have so many properties available for months on the market, as it is likely because they are so unreasonable with what they require from people.
I would not recommend Rosedale due to the lack of understanding and empathy during a pandemic. It is impossible to rent with them unless you earn £50k+! They have made the rental process as difficult as trying to buy a house!
9 days ago